On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EconomyCarRentals Reviews Summary
EconomyCarRentals has a rating of 1.8 stars from 313 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with EconomyCarRentals most frequently mention customer service, credit card and full insurance. EconomyCarRentals ranks 202nd among Car Rental sites.
We monitor reviews for authenticity
The car was fantastic, everything was fine, just it took too long to return the deposit of the warranty.
Very flexible and kind staff! When thetank was not completely full, this was not a problem as we handed back the car.
Great website and excellent deals. I have rented a car twice now (Malta and Czech Republic) and would definitely rent here again.
Value for money, service was very helpful in delivering the car. Car was as described!
For many years I am customer and I never have had any troubles with ECR nor with the rental companys. The cars where always in very good conditions, sometimes nearly new and I alsways will prefer ECR for rent an car!
Brand New car
Seamless service
Perfect
The fact they are catered by Europcar makes the experience to say the least perfect
Great car, friendly professional service
As good as it gets
I book through internet and py my carrental, later they again at the airport charged me for carrental I discover that after a few days. Also they charged too much fuel. Went to the office of Enterprise: "sorry, you shouldn't have paid through the internet, that's a different comany they only do reservation?! You have to contact them yourself to get your money back. Oh sorry yeah we did charge too much fuel, no you don't get refund, but next time we will give you 10% discount" There will be no next time, this one day of car rental cost me about €120! Only driving from Keflavik to Reykjavik. Never again I will rent a car with you!
Had an accident with the car and economy reviewed the entire process and reimburse me the so called franchise.
They always replied to my emails.
A nice advise to economy, indeed you must check with the car rental companies that the delivered cars are confirm to the booking. The cars rentals companies have always the tendency to claim that there are no available cars even during the peak of the COVID 19.
I recently booked a car through this company online for 4 days at Knock Airport.
The cost was a reasonable €105. For peace of mind I took out the insurance at about €10 per day. On arriving at the airport to pick up the car and realising at that point that economy car rentals is only an agent the company who actually gave me a car told me that the insurance was utterly useless and so I had to pay for insurance again. Advice - stay clear.
Dear Brendan S.
Thank you for the review and for giving us the opportunity to respond to you.
We would like to thank you for using our services and we wish if you had contacted us to assist you as our call center operates 24/7 for your convenience.
Further to your case, we would like to state that the reservation included our refundable protection. The Theft and Damage Excess Refundable package/service is a service to refund/cover the excess amount in case of an accident or theft. In the unhappy event of an accident, the station would charge you the excess and we would refund it. According to the Conditions, the driver had to present his/ her credit card for the rest of the payment and a guarantee of the car. The deposit would be reserved at the time of collection and it would be released at the end of the rental period if there was no issue. The amount of excess in reference to your request was 2000 EUR.
The station may offer insurances to waive the excess that you could decline since our service was taken and there was no need to purchase additional insurances unless other arrangements were made or the driver didn't provide a valid credit card with enough funds for the payment and the deposit.
Once again we would like to thank you for the review and should you require further information, don't hesitate to contact us.
Kind Regards
EconomyCarRentals.com
They arenot in the airport... they are two miles ouside... reserved a car to be delivered at night. Their ofices were closed and they charged my card... thieves
Dear MARIO S.
Thank you for the report and for giving us the opportunity to assist.
Could you please tell us EconomyCarRentals.com Voucher number to check this case further? The Voucher number is an 8 digit number starting from ECXXXXXX.
Awaiting for your feedback!
Kind Regards
EconomyCarRentals.com
It was good experinece. You can compre all the prices. Only cons of the website They get comission from us.
I was given very friendly help on the phone to book a car
Watch out, this is a distribution agency to clickrent.es one of the worse rated car rental companies in Ibiza. I had a really bad experience with them, took me 2 hours to get the car keys from them: huge queues, horrible customer service and even worse, it's not an airport service as advertised
Had to change flight because of a travel ban and did a refund through paypal, they declined it and I paid 50 euros for nothing! I demand a full refund as i did not collect the car
Dear Amir I.
Thank you for the review. Could you please tell us the Voucher number to check your request? Thank you in advance.
EconomyCarRentals.com
THEY ARE THE EPITOME OF BAIT ANS SWITCH. When it comes down to their insurance policy is a joke. They prey on the elderly as well. If I could give a negative rating I would. They can cancel on you and still won't refund on the spot. You can call the 1 877 number or local number and the representative Jamie will not let you speak to a manager. Horrible customer service... this coming from a manager in customer service.
Good overall with the rental agency, your site was not updated. You're asking full price based on the normal season yet couldn't account for the fact that no one was allowed here/airports were closed. Even to call I was told "the prices are already discounted". So in the midst of covid and tough times you steadily increase your rates while the local companies are desperate for business. I certainly chose lower models each time. Also you have 0 loyalty program, nothing for returning customers which is sad.
Rented a 7 seater for trip, arrived late evening to pick up to be told car was not available due to being involved in an accident earlier that day - they claimed to have texted me about this/never received text.
They had made no effort to get a replacement and when confronted, could not answer why. I pushed them to try other agencies around them, eventually got a larger vehicle/all we could find with 7 seats, had to pay £200 more and when discussed with ECR rep on phone, was told difference would be sorted when got back to UK. Vehicle we got was 9 seater and like driving a bus, and for the windy roads in the Nice mountains, totally inappropriate and ruined the holiday. When got back to UK, argued to get money back, despite numerous emails, was never sorted and told they couldn't offer difference, despite what was told. Absolute shower of idiots with no customer service. Do not use these clowns, they are not interested in looking after customers.
I have had no problem. It was everything perfect. All very attentive and kind.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Caroline B,
Thank you for the review and for giving us the opportunity to check the booking details for you.
We were able to locate the reservation and we have contacted you by email in order to provide assistance to you.
Kind Regards
EconomyCarRentals.com