EconomyBookingsReviews 4,746

I had a problem with no available cars. Booking Group did not change my reservation over so I had to make a 2nd booking to get a car. When I filed for a refund on 1st booking in writing and by phone they told me 5-30 days for answer. At 30 days after several phone calls they refused my refund. I called 3 times from 3 different phone numbers and hung up on all 3 times after being on hold 30 mins each time. They are scammers and LIARS.

Terrible experience with these scammers.

I tried to get a quote for a rental car in Johannesburg. While I never(!) pressed the confirmation button, I got an email that the booking was confirmed. They make you give them your credit card details already pretty early in the booking/quote process, so they also deducted the amount for the rental period.
By default they enable some sort of cancel protection. Though this was the reason I didn't press the confirm button, it suddenly wasn't a bad thing.

Cancelling through the website didn't seem possible, so I called the callcenter. After waiting a long time I got the car cancelled.
Happy, until I saw what they refunded on my credit card. They withheld 55 of the paid amount as cancellation costs, since it was within 48hours of the pickup. Even if it was within an hour of the (never confirmed) booking, they still charge this. Why do you then even offer the cancellation option...?

After contacting them several times now about this 55, and me never making the initial booking, everything went silent.
I'll survive the 55, but would I use them ever again? NEVER! And Ill make sure people know about these scammers.

I specified at the time of request that I only wanted the booking if I could drive the car in the Uk and France. In line with your policy which states "CROSS BORDER POLICY
Travel outside country must be noted & confirmed at time of booking and at least 5 days prior to commencement. Vehicles are not permitted to travel on ferries or to any island locations without pre-approval from Booking Group. " This booking should NEVER have been confirmed as you were unable to meet the UK and France driving request and requirement. I will not pay the 20 Euro cancellation fee for the reasons stated.

I called and explained the below situation, after describing the whole thing the guy on the phone says..."so your trying to make a reservation but the site wont let you?" This site is a total waste of time!

I travel a lot for work. This was hands down the worst car rental experience that I have ever had! I called for the shuttle to come to the airport 3 times and after a full hour a shuttle with a different name showed up! I had to ask another rental car driver if he knew what shuttle to take! When I finally made it to the rental counter it took me another 45 minutes to actually get the car, stating that the Manager couldn't figure out how to get the gas tank open! When I made the reservation I specifically said that I was returning the car at 6am. I had a 7:30 flight and that would have been plenty of time! I called on the day before to verify the 6am drop off and was told that they did not open until 7 and that they did not have a drop box! And if I left the car in their lot I would get a "penalty" but no one could tell me what the charge would be! Because of this I had to change flights costing me $300! Terrible company! I will NEVER use them again!

So, my family and I decided we didn't want to the rental anymore after we had already rented it. Call economybooking and was told that our booking was non-refundable. What is most important in this situation was I call back and ask to speak to a supervisor and was told that it was late we don't have supervisor right now and was told that there will be one on Monday. However, my reservation starts on Sunday, so looks like I'm $#*! out.

Please please don't book through economybooking, they have rude customer service who would not lift a finger to help you out. Plus, this whole non-refundable, what kind of new scam is this. All I can think of is that this is the new kind of legit scammer that's out there. Or a scammer that went from illegal scam to making it legitly scamming people. I had rented car for several years now and never had problem with canceling a car rental or a hotel reservation.

Best option is to pay a little more somewhere else that offer you a "peace of mind" without being hassle, without being in a jammed when you need to cancel or modify a reservation. The number one statement you should get out of this is a "PEACE OF MIND." A no worry reservation and cancel or modify whever you want is better than a "what you see is what you get" compnay, ECONOMYBOOKING is that company what you see is what you get.

An honest business or company wouldn't need to resort to this kind of scam just to make money. It took the same principle a credit repair or monitoring company uses on me once. It's the same principle, "NON-REFUNDABLE."

The final page that indicate the final price does not reflect the price you owe the actual rental car. I called Budget rent a car and was told I owe way more than what the company quoted me. I called Economybooking and was told I should have read the final print since It says price does not reflect actual taxes and fees from the car rental company. This website is a scam! I told them I want to cancel and that their cancel policy stated it would only take 2.6 % of the prepaid amount. The customer service personal said the prepaid amount is non refundable and that they have changed their cancellation policy. I quickly took a snap shot of the policy before they could change it. I called my credit card company to dispute the charge since I have the screen shot. I will also call the better business bureau to report the company. They also tried to up charge me by changing the pick up time so it ended up being one day more. This company is a scam! Please spare yourself the headache by booking else where.

Location de 4x4 avec EconomyBookings pour 12 jours au Costa Rica en mars 2017: prix affiché au moment de la réservation de 360.
Au moment de récupérer la voiture sur place, assurance obligatoire à payer (en plus) de... 440! Jamais mentionné sur le site avant de réserver (seuls des petits caractères sur le voucher une fois seulement la réservation effectuée - et l'acompte payé...).

L'assurance "full coverage" proposée par le site est encore plus une arnaque car elle doublonne avec l'assurance obligatoire. Vous payez donc 2 primes pour les mêmes garanties qui ne se cumulent, elles, pas.

EconomyBookings est une énorme arnaque! A éviter.

I booked a rental car in Spain for £47.92.

When I arrived I was told that this rate required me to return the car with an EMPTY tank and that they would then charge me 40 to fill it and 121 for the fuel (A full tank cost me 55)!

The only way around it was to pay an additional 170 insurance. I chose the insurance option which required me to return the car with a FULL tank but they still charged me another 29.50 to refill an already full tank.

My 47.92 car cost me 221.42. A total ripoff.

I canceled my rental car booking 7 weeks prior and after 4 phone calls and one email I have yet to receive my refund. They keep telling me a few more days. The first person I talked to never put the cancellation order through! They are based in Latvia so you also have to deal with a 6 hour time difference.
I would never recommend this travel site!

So I book a car, pickup Auckland Airport 1900 on a Tuesday evening. Arrive: no direct phone, no shuttle bus, nothing. Phone - no answer. Phone again, no answer. Find a local bus going near to their 24/7 site - 3.5 km from the airport. Get there after a bit of a walk to find a sign on the gate "for... after hours pickup please phone Park'n'fly 09-257 0992". Fortunately I can dial this number and eventually get through to someone who is surprised, but tells me it will take 15 to 20 minutes to pick me up. It is now half an hour and no-one has come.

I call Economy bookings number in London - automatic answer machine which keeps me on hold for 7 1/2 minutes until I give up.

I cannot see why the voucher could not have had the correct procedure for my pick up, un-Lucky Rentals could not have had a message on an answering machine telling customers what to do, Economybookings.com couldn't have a genuine help line rather than a fake one, and why these people at Park-and-Fly leave me for what turned out to be 38 minutes by the side of the road.

Fakes.

I totally agree! BEWARE of this company! I have prepaid a booking for a car from New York for four days, I went in the morning to get the car with my MA ID and passport, driving license and 5 cards with a large amount on them and no card was accepted. With those cards I have booked many times within the US. Then, I called EconomyBookings to solve the issue and ask for a refund and they forwarded me three different emails. I copy-pasted my inquiry to all those emails 8 days ago and nobody replied. I called three times to request attention on my emails and they reassured me that they will reply soon. NOBODY replied to my emails or called me back. I used to study in the US and rented cars many many times. It is the first time I face such irresponsibility. The only reason I post this message is because I want people to know before they book from this company how it behaves to the customers. Unfortunately, as far as I have red I am not the only one. I am really disappointed and definately I will get this to an end cause requiring from people to prepay cars and then not refunding neither responding to emails is not something that online car rentals should look like.The booking reference is: B*******