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EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
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Which they sorted for me. Dropping off was equally a good experience, deposit was back in my account with 3 days. Would recommend.
Possibly one of the easiest car hire experiences that I've had. Even though I didn't have physical copies of both forms of ID needed (driving licence and passport), I did have one digitally
Very nice new branch and James was very helpful and gave me a free upgrade into a BMW 5-Series. I highly recommend him and the company
I recommend this company and this place if you are in London, and you plan to rent a car for a countryside trip
Quick and pleasent collection and drop off of the car. Polite and welcoming staff. The car was clean and almost new. I always rent though EconomyBookings and this is a very convinient collection location.
What a great experience - I am grateful for the friendly and efficient service provided to me by all three representatives I interacted with - they could not do enough to ensure I was clear about directions and procedures
Great friendly service from Alice at the desk and Alex who checked the car over with me. Location very convenient and the car itself was excellent
Amazing service and the 5 series estate I took out for 3 days was excellent. Staff were friendly and couldn't have asked for a better car for my cousins wedding
Lewis was there for both collection and return and was friendly and welcoming as he always is.
The car was great, clean and in good condition. I wish they had more hybrid or electric cars.
I rented a car through economy bookings, my invoice said one price and later when I returned the car my invoice was $40 more. They have yet to refund me the money, this company is a rip off, don't ever use them. They try to take advantage of people by charging a fee for using there service.
Jesse was very professional and very helpful. He made everything so easy and all was done in a timely fashion.
We booked a van last minute on Saturday having never driven anything bigger than a Ford Fiesta. Imran and Patrick in the office were super helpful and really friendly, giving us lots of advice and reassurance
EconomyBookings have always gone far and beyond to accommodate us. Thank you, and hope you keep up the great customer care!
We booked a smaller car but was given an upgrade. We were given a Skoda Octavia, it was ready immediately. We drove all the way to Scotland and only used half a tank! We initially hired it for a week, but we loved the service it gave us, that we extended for another 2!
People at this branch are amazing. Everything else exceed expectations, car was clean. When I delievered the vehicled I was prompt to explain a bump on the tire, was the only part of the experince which i'm not sure I enjoyed bt everything eas dealt with great professionalism
A real pleasure to use this office. Reisse and the other chap who is off to Canada travelling definitely went above and beyond what was expected.
Really looking forward to the weekend driving a lovely clean car! Thank you very much team! Staff was friendly and helpful.
Picked up my beamer this morning - fantastic service from EconomyBookings and great clean before driving her away
Answer: They do not just delay. When something goes wrong, they never intend to make good ony any of their promises: they do not call or write back, they do not follow up, and sure as hell they do not pay you anything unless you force them to, and that (in my experience) can only be done via the courts. This company is rotten and everyone should stay away from them.
Answer: Economy Booking is based in Europe and is impossible to deal with. I would never use them again. I got my money back (the down payment taken off at the time of booking) by using better Business Bureau and going after the US rental company.
Answer: A complete shambolic company that cons people out of money!
Answer: Theft Company (Economy Booking) ever because they will steal your money and they don't respect the customer.
Answer: You can't. They aren't to be trusted
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.

