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EconomyBookings

3.0

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
830
value
792
shipping
476
returns
615
quality
682
This company responds to reviews on average within 29 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Which they sorted for me. Dropping off was equally a good experience, deposit was back in my account with 3 days. Would recommend.

Date of experience: March 27, 2020
NL
1 review
0 helpful votes
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Thank`s
March 28, 2020

Possibly one of the easiest car hire experiences that I've had. Even though I didn't have physical copies of both forms of ID needed (driving licence and passport), I did have one digitally

Date of experience: March 27, 2020
NL
1 review
0 helpful votes
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BMW 5-Series
March 28, 2020

Very nice new branch and James was very helpful and gave me a free upgrade into a BMW 5-Series. I highly recommend him and the company

Date of experience: March 27, 2020
Canada
1 review
0 helpful votes
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Best car
March 28, 2020

Super efficient and polite. Mr. Williamson called me the day before with clear, concise information about what to bring

Date of experience: March 27, 2020
Canada
1 review
0 helpful votes
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Very good experience
March 28, 2020

I recommend this company and this place if you are in London, and you plan to rent a car for a countryside trip

Date of experience: March 27, 2020
Ohio
2 reviews
0 helpful votes
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Clean cars and branch
March 28, 2020

Quick and pleasent collection and drop off of the car. Polite and welcoming staff. The car was clean and almost new. I always rent though EconomyBookings and this is a very convinient collection location.

Date of experience: March 27, 2020
NL
2 reviews
0 helpful votes
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The car was perfect
March 28, 2020

What a great experience - I am grateful for the friendly and efficient service provided to me by all three representatives I interacted with - they could not do enough to ensure I was clear about directions and procedures

Date of experience: March 27, 2020
Germany
2 reviews
0 helpful votes
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Friendly service
March 28, 2020

Great friendly service from Alice at the desk and Alex who checked the car over with me. Location very convenient and the car itself was excellent

Date of experience: March 27, 2020
Austria
2 reviews
0 helpful votes
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Amazing service
March 28, 2020

Amazing service and the 5 series estate I took out for 3 days was excellent. Staff were friendly and couldn't have asked for a better car for my cousins wedding

Date of experience: March 27, 2020
Romania
2 reviews
0 helpful votes
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Lewis was there for both collection and return and was friendly and welcoming as he always is.
The car was great, clean and in good condition. I wish they had more hybrid or electric cars.

Date of experience: March 27, 2020
New York
1 review
3 helpful votes
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RIPOFF
March 25, 2020

I rented a car through economy bookings, my invoice said one price and later when I returned the car my invoice was $40 more. They have yet to refund me the money, this company is a rip off, don't ever use them. They try to take advantage of people by charging a fee for using there service.

Date of experience: March 25, 2020
Canada
1 review
0 helpful votes
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Jesse was very professional and very helpful. He made everything so easy and all was done in a timely fashion.

Date of experience: March 25, 2020
Switzerland
1 review
0 helpful votes
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Ford Fiesta the good
March 26, 2020

We booked a van last minute on Saturday having never driven anything bigger than a Ford Fiesta. Imran and Patrick in the office were super helpful and really friendly, giving us lots of advice and reassurance

Date of experience: March 25, 2020
Ohio
1 review
0 helpful votes
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Very happy
March 26, 2020

EconomyBookings have always gone far and beyond to accommodate us. Thank you, and hope you keep up the great customer care!

Date of experience: March 25, 2020
Washington
1 review
0 helpful votes
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Skoda Octavia
March 26, 2020

We booked a smaller car but was given an upgrade. We were given a Skoda Octavia, it was ready immediately. We drove all the way to Scotland and only used half a tank! We initially hired it for a week, but we loved the service it gave us, that we extended for another 2!

Date of experience: March 25, 2020
New York
1 review
0 helpful votes
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People at this branch are amazing. Everything else exceed expectations, car was clean. When I delievered the vehicled I was prompt to explain a bump on the tire, was the only part of the experince which i'm not sure I enjoyed bt everything eas dealt with great professionalism

Date of experience: March 25, 2020
Switzerland
1 review
0 helpful votes
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Best car hire place
March 26, 2020

A real pleasure to use this office. Reisse and the other chap who is off to Canada travelling definitely went above and beyond what was expected.

Date of experience: March 25, 2020
Switzerland
1 review
0 helpful votes
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Great service
March 26, 2020

Really looking forward to the weekend driving a lovely clean car! Thank you very much team! Staff was friendly and helpful.

Date of experience: March 25, 2020
Germany
1 review
0 helpful votes
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EconomyBookings
March 26, 2020

Picked up my beamer this morning - fantastic service from EconomyBookings and great clean before driving her away

Date of experience: March 25, 2020
Belize
1 review
0 helpful votes
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Goooooood
March 26, 2020

A decent service, the company tracked down a van with automatic gearbox. Staff were helpful and the van was in good nick.

Date of experience: March 25, 2020

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+298
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