Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Ecklers

Ecklers

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.


How would you rate Ecklers?
grey stargrey stargrey stargrey stargrey star

Ecklers Reviews Summary

The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.

This summary is generated by AI, based on text from customer reviews

service
159
This company responds to reviews on average within 6 days

Instant Feedback

17,411 reviews

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
Follow Patricia X.
Unfollow Patricia X.
Share Review
Report Review

Well satisfied!
December 12, 2023

Ordered, received what was ordered sooner than expected, and very happy with your company!

Date of experience: December 11, 2023
Florida
1 review
0 helpful votes
Follow Sven E.
Unfollow Sven E.
Share Review
Report Review

Search within the site is not very helpful. Hard to find what you're looking for.
No free shipping no matter how much you spend.

Date of experience: November 21, 2023
California
1 review
0 helpful votes
Follow William D.
Unfollow William D.
Share Review
Report Review

Descriptions lacked dimensions guess I should have called
November 20, 2023
Updated review

Difficult to modify a part and look at it once you choose it. Can't seem to find a back button for the part only for the vehicle.

Date of experience: November 13, 2023

Difficult to modify a part once you choose it
November 13, 2023
Previous review

Difficult to modify a part once you choose it. Can't seem to find a back button for the part only for the vehicle.

Date of experience: November 6, 2023
New Jersey
1 review
0 helpful votes
Follow James B.
Unfollow James B.
Share Review
Report Review

Never anything in stock
November 16, 2023

Tried to order parts for a ranchero and of course they are not available and being discontinued next car. Torino same thing here. Third car camaro of course every thing is available.waited a month half the order arrived very cheaply made and the rest of the order was backorder.

Date of experience: November 8, 2023
North Carolina
1 review
0 helpful votes
Follow BRIAN T.
Unfollow BRIAN T.
Share Review
Report Review

Great service
November 3, 2023

Easy to navigate, I found what I needed at a great price.

Date of experience: November 2, 2023
Australia
1 review
0 helpful votes
Follow Dean L.
Unfollow Dean L.
Share Review
Report Review

Don't reply to emails
November 3, 2023

I've tried for months to buy parts off Ecklers but I can't because I'm in Australia and they don't let Australia buy parts. And I've emailed them a number of times and they don't bother to reply. Not happy. They used to be a good company, not anymore.

Date of experience: October 26, 2023
California
1 review
0 helpful votes
Follow robin J.
Unfollow robin J.
Share Review
Report Review

Nice product, BUT
October 19, 2023

Quick and easy, yes. Delivered as promised MINUS installation instruction. Still trying to find out how install it.

Date of experience: October 19, 2023
Pennsylvania
1 review
0 helpful votes
Follow john V.
Unfollow john V.
Share Review
Report Review

I returned my order.
October 15, 2023

The provider mounting screws for the baffles are not designed for this application. Rather than risk damaging the valve covers I am returning them to Summit for a refund. The screws are sheet metal screws and are not suitable for this application.

Date of experience: October 15, 2023
South Carolina
1 review
0 helpful votes
Follow Darryl W.
Unfollow Darryl W.
Share Review
Report Review

Edelbrock air cleaner
October 12, 2023

Easy and convenient. Exactly what I was expecting.

Date of experience: October 12, 2023
Tennessee
1 review
0 helpful votes
Follow Gary K.
Unfollow Gary K.
Share Review
Report Review

High quality gaskets A+A+A+
October 10, 2023

Great selection of parts and easy to navigate website quick easy checkout! A+A+A+

Date of experience: October 10, 2023
New Jersey
1 review
3 helpful votes
Follow mikey m.
Unfollow mikey m.
Share Review
Report Review

Why answer the phone
November 8, 2023

The company is going downhill. Called today with a list if items well over 6k for 3 different cars. And the cars are and parts are listed in the catalog. Amazing that the only part that they can get were sun visors with a 8 to 12 weeks before they can send.when I first called I spoke to a person who answered the phone the first time I explained I have a large list gave him the years makes and models and even told him what I was looking for he claimed that they were able to get complete set of interiors for 2 of the cars.fast forward got the catalog in the mail found the listing wrote down complete list plus extras called the company and now was told sorry don't have them 6k in parts.for now on I will not be calling any of these companies under the ecklers brand. And anyone who wants to deal with being basically laughed at and treated like a idiot this place is for you. But as a classic car restoration shop no thanks.

Date of experience: October 9, 2023
California
1 review
0 helpful votes
Follow Randall K.
Unfollow Randall K.
Share Review
Report Review

The item I ordered arrived very promptly, just as described. It was a great transaction.

Date of experience: October 6, 2023
Kentucky
1 review
0 helpful votes
Follow Rick L.
Unfollow Rick L.
Share Review
Report Review

Called 3 times tried to order parts declined your bank suspected fraud tried 2 different cards and this has also happened months ago also with a different card and is not a money issue. But after days of trying i orederd online using paypal and finally went threw

Date of experience: October 4, 2023
South Carolina
1 review
0 helpful votes
Follow James F.
Unfollow James F.
Share Review
Report Review

Easy to order from
October 2, 2023

Will be ordering again Thanks for you help waiting to see how my order comes

Date of experience: October 2, 2023
Louisiana
1 review
0 helpful votes
Follow FLOYD T.
Unfollow FLOYD T.
Share Review
Report Review

Ecklers Corvette C3
October 2, 2023

Website was very easy to navigate through. When I had a question the staff was friendly and knowledgeable.

Date of experience: October 2, 2023
North Carolina
1 review
0 helpful votes
Follow Jason R.
Unfollow Jason R.
Share Review
Report Review

Description and quantity issues
October 31, 2023

In the part's description it says many times "these lenses", but apparently are sold as individuals. Now I have another $6.95 charge to order a second lens because it was not clear these were single and not a pair.

Date of experience: October 1, 2023
Georgia
2 reviews
1 helpful vote
Follow KENNY F.
Unfollow KENNY F.
Share Review
Report Review

Went yesterday(Sep 28,*******@01:40pm) to the store in Titusville, Fl., drove from Georgia and spend like 30 min in the counter, was on employee in the computer and NEVER even turn around to say anything, went to the bathroom, my wife also went to the bathroom and he NEVER even turn around to attend us. Went out side look around, we ask a lady and she was taking a smoke break, told her what was going on, she went inside the store and talk to the guy in the computer and he specifically said, he didnt have time to take care of us. If you guys have video cameras and a rign securty system operational will see the attention they give us, I have been buy parts from you guys for years, but NEVER again. NO CUSTUMER SERVICE, Had a really bad experience yesterday THANKS YOU FOR NOTHING!

Date of experience: September 29, 2023
Pennsylvania
1 review
0 helpful votes
Follow Robin J.
Unfollow Robin J.
Share Review
Report Review

Excellent service!
September 29, 2023

Excellent service and fast shipping. Nice change from the usual service that has become the norm in these covid years!

Date of experience: September 29, 2023
Massachusetts
2 reviews
0 helpful votes
Follow JEFFREY Q.
Unfollow JEFFREY Q.
Share Review
Report Review

Windshield washer tank
September 27, 2023

Camaro Windshield Washer Jar Kit 1971-1974
Item #: EK-33-*******-1
The mounting holes on the original are side by side. The new one is diagonal. I hope there is another option.

Date of experience: September 27, 2023
Canada
1 review
1 helpful vote
Follow James V.
Unfollow James V.
Share Review
Report Review

I bought a seat cover for my 1956 mercury m100 the writing on the inside of the seat cover is bleeding through to the outside and looks very ugly, and there customer service won't do anything about it when it is clearly a manufacturing defect because they wrote on the back of the white vinyl what were they thinking I paid enough for my seat cover that I would of thought i would have been getting a quality product not something that would look ugly 3 years later

+4
Date of experience: September 27, 2023