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From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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I do not wish to do reviews. This is very annoying to me. Everything is good.
Great experience & order! Thanks for shipping order so fast!
Easy and straightforward process. All the fasteners in the set are packaged for their intended placement in the interior. No more lost or mis-matched screws!
Prompt delivery and the product received was just what I ordered.
We ordered four tires. Three came as scheduled but one did not. After chatting with two very nice agents it finally showed up. It was a Fedex problem not your mistake.
It was very easy to find the parts I needed, order them, and track the shipment all the way to my house. Will definitely order from Eckler's again!
No problems. Prices were good and merchandise was first rate. Will order again.
It is a great experience but the only problem I have is I ordered on 6/26 and it's now 6/30 and I still haven't received an order confirmation or a tracking number or shipping date thanks
It arrived in good condition but was the free item that was offered with the purchase was not included and has never arrive.
The shipping was very slow in fact the delivery date was moved back twice. The troublesome part to me is I called customer service before I ordered and asked if I could pay extra for quicker delivery and was told no. USPS was the only option. I had to go without my vehicle for over a week.
Still testing booster as brake pedal sinks too far running.
The rod going from the booster to the brake pedal was not the same as the original booster. Also the length of of this threaded rod was 3/4" short of what was needed to keep the pedal at a reasonable height. I had to thread on a collar nut and short threaded extension rod to allow proper height of the brake pedal. Once installed the brakes are working better.
First time i have dealt with Eckler's i am a new customer. When i called to order my parts they made it very easy. And the customer service person that helped me was very easy to work with. And the total time on the phone was about 10 minutes total. It was a excellent experience.
Finding the parts that I was looking for was very easy on your web site. Ordering was easy as well. Notification of shipping was quick. Great experience!
I can't say that I had a bad experience. Just kicking myself for not shopping around. The tool is half the price at Wallyworld and a dozen other places.
It arrived quick and easy can't wait to install it
Needed new seat belts went on to Ecklers web site and was able to find a set at a great price and the shipping was really reasonable with a fast delivery thanks Ecklers
Shopping was easy, item arrived on time, and undamaged, which that in itself was good.
Very fast shipping and prices………………………………………………………………..
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members