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Ecklers

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.


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Ecklers Reviews Summary

The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.

This summary is generated by AI, based on text from customer reviews

service
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This company responds to reviews on average within 6 days

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17,417 reviews

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Georgia
1 review
0 helpful votes
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Partial
August 13, 2024

I received one of the two items that I ordered. The other was on back order and I canceled the item.

Date of experience: August 3, 2024
Oregon
1 review
0 helpful votes
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Timely and in stock
August 13, 2024

They had my part in stock and shipped it as soon as the order was confirmed.

Date of experience: August 3, 2024
Washington
1 review
0 helpful votes
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Thanks for being a consistent supplier of parts for our older cars.

Date of experience: August 2, 2024
California
1 review
0 helpful votes
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1969 Torino GT Fastback Hood Scoop
August 12, 2024

I received the Hood scoop & tried it on my Torino's hood where the original one was. I found that the bolt on the driver's side front is about 3/8ths to 1/2 inch off from the bolt hole in the hood. The bolt on the passenger side is ok. The scoop I'm replacing is a Ford factory scoop with Ford Assy C90-B1GC664-B 40-2432 7 & Ford Panel C90B*******-B 40-2433 on the right Underneath side & Ford Assy C9ZB16C6648 40-2430 & Ford Panel C9ZB*******-B 40_2431 on the left underneath side. The reason I'm replacing uit is because it is cracked. The one I got from you is no good to me.

Date of experience: August 2, 2024
Maryland
1 review
0 helpful votes
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Excellent inventory and staff.
August 11, 2024

Super helpful. Extremely knowledgeable technician.

Date of experience: August 1, 2024
Missouri
1 review
0 helpful votes
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Substandard packaging
August 11, 2024

Just opened the box containing the hood hinges I had ordered. I'm very disappointed with the way they were packed. They were just put in a box, the pair of them without anything to keep them from banging against each other.
I'm not very happy and I won't be using this supplier again.

Date of experience: August 1, 2024
California
1 review
0 helpful votes
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Much better than expected!
August 10, 2024

I had given up on Eckler's and frankly I was pleasantly surprised. On time and as represented. Overall a good experience.

Date of experience: July 31, 2024
California
1 review
0 helpful votes
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63-5 Fairlane Battery Apron
August 10, 2024

Website remembered my search history and suggested an item on sale that I needed. This is a great alternative to other suppliers offering at twice the price. I'll be cutting the part to use as a patch panel, retaining as much of the original as practically possible.

Date of experience: July 31, 2024
Florida
1 review
0 helpful votes
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Absolutely beautiful
August 9, 2024

They look beautiful thank you so much! It will be a couple months before they installed

Date of experience: July 30, 2024
Georgia
1 review
0 helpful votes
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Mirror
August 9, 2024

Purchased inside rear view mirror for my 1968 Impala. Good product. Recommended.

Date of experience: July 30, 2024
Utah
1 review
0 helpful votes
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Right price and fast shipping
August 9, 2024

Order was shipped out within hours and the price was much lower than the other parts houses for the same brand and part

Date of experience: July 29, 2024
New Jersey
1 review
0 helpful votes
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Head rest covers
August 8, 2024

Should be free shipping after a dollar amount. Also the covers don't fit properly

Date of experience: July 29, 2024
Texas
1 review
0 helpful votes
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Fast shipping and good packing.
August 8, 2024
Updated review

I ordered a power window motor that was an unboxed item at a better price. When it arrived, it was packed and box very well and looked brand new so I got a brand new item at a good reduction in price.

Date of experience: July 29, 2024

This item is pretty expensive, but where am I going...
June 29, 2024
Previous review

This item is pretty expensive, but where am I going to get them? Thanks

Date of experience: June 18, 2024
Massachusetts
1 review
0 helpful votes
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Service
August 8, 2024

Great service,the prices were great and the customer service was awesome, I would definitely recommend you thanks again

Date of experience: July 29, 2024
Texas
2 reviews
0 helpful votes
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Great deal
August 8, 2024

Quick and easy fast shipping just what i was looking for great deal

Date of experience: July 29, 2024
Virginia
3 reviews
0 helpful votes
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Pipe was not welded correctly
August 8, 2024

Pipe was not welded correctly. I had to have it welded.
Ends were bent during shipping. They literally just put tape on the ends. No padding.

Date of experience: July 29, 2024
New York
1 review
0 helpful votes
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Satisfied Customer
August 8, 2024

Great parts, Great Service and reasonable prices. Very Satisfied.

Date of experience: July 29, 2024
Virginia
2 reviews
0 helpful votes
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Customer happy
August 8, 2024

So far so good customer is pleased. Only place I could I could find the part.

Date of experience: July 29, 2024
Michigan
1 review
0 helpful votes
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Shipping expense
August 8, 2024
Updated review

Good price on item shipping way too much, would purchase more products but shipping is too much.

Date of experience: July 29, 2024

Shipping is outrageous!
January 11, 2024
Previous review

Shipping is outrageous!

Date of experience: January 4, 2024
Alabama
1 review
0 helpful votes
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VERY DISAPPOINTED!
August 8, 2024

We placed a order for a "Steeroids Power Steering Rack and Pinion Conversion Kit" for a 69 Camaro that has been restored. The package arrived with the end open, was never even taped. The inside parts were hanging out and bolts through the other end as well. Fed Ex stayed with us and helped check the contents to make sure it was all there. This box was in no shape or form heavy enough to hold the contents. When we got the rest of the box open, the contents looked like they came from a junk yard and need alot of paint work before putting on this car! Of course it was a inconvenience to send back because we did not have a box it would fit in. We called Eckler's and they offered a credit on our account which was $200 and something or settle for a cheaper price to place on the card the order was placed on. Seems alittle crappy to me considering how much we spent! Very diappointed in this company and may think twice about ordering again with them. There will be alot of work involved in getting the part ready to install in this Camaro and they didn't seem to care. Just made sure they told us to make sure we were happy with our choice of credit like we had a choice for something better!

Date of experience: July 29, 2024