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Ecklers

4.4

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From the business

For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.


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Ecklers Reviews Summary

The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.

This summary is generated by AI, based on text from customer reviews

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17,406 reviews

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Massachusetts
1 review
0 helpful votes
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Very easy
August 28, 2024
Updated review

This is the first time I've ordered since Eckler's took over from Mac. The experience was simple and easy.
But why is it I can order parts and they come in within a week but when I order a catalog I never seem to get it

Date of experience: August 18, 2024

East overall but this is the first time I've ordered...
August 21, 2024
Previous review

East overall but this is the first time I've ordered since Eckler's took over

Date of experience: August 11, 2024
New York
1 review
0 helpful votes
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Second time I have purchased parts from your store and very satisfied.

Date of experience: August 18, 2024
Nevada
1 review
0 helpful votes
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Quality Restoration Parts!
August 27, 2024

Simple, efficienct, and pleasant! The particular item is of historical significance with regard to restoration!

Date of experience: August 17, 2024
Florida
1 review
0 helpful votes
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8 inch rally wheels
August 27, 2024

Ordered came faster than expected unfortunately one of the rims outer lip was bent. With a tire on it it balanced out great but you expect to get four rims perfect when your buying from Ecklers

Date of experience: August 17, 2024
California
1 review
0 helpful votes
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Sketchy Customer Service
August 27, 2024

Started the online chat and was prompted to ask about ongoing deals and promotions.

I first asked about an advertised t-shirt (kiss my ss) that did not include a photo of the actual shirt. The customer service personnel couldn't help either because he couldn't access a photo. That was odd. How do you advertise and sell a shirt that nobody can see.

I asked about the promotions. First I was told that it wouldn't apply to my order because my order had already shipped. That was a lie. I then sent him a screenshot showing that my order was processing. He then asked fo my order number. I thought he already had it, since he stated that it had already shipped. Then the customer service rep proceeds to tell me that since I was about $27 away from the minimum requirement for one of the promotions then I would not be eligible. You would think that he would at least attempt to find a lesser expensive item to add to my cart to get me to the limit for the deal. That way I would get the $50 off of 300 which intern would motivate me to spend even more money with the company. Neither of which did he attempt to do. He just stated company policy to me via the chat. After being lied to initially, and told that my order had shipped and then being quoted company policy about the minimum amount needed to get a coupon, it shows me that the customer service leaves much to be desired.

Date of experience: August 17, 2024
Massachusetts
3 reviews
0 helpful votes
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Quick, easy and good price on item and shipping. Better quality on part than another company's version.

Date of experience: August 16, 2024
Texas
1 review
0 helpful votes
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They fit great and look good
August 26, 2024

I tied to make some and dident look good,then ordered some through Macs and they were out
Of them, so i got em cheeper from you guy's...Thanks Chris

Date of experience: August 16, 2024
Connecticut
1 review
0 helpful votes
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Got the part I needed
August 26, 2024

You had the part I needed for my 1975 Corvette. It was a very smooth transaction. Thank you.

Date of experience: August 16, 2024
Washington
2 reviews
0 helpful votes
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Very good service
August 26, 2024

Happy so far …good experience. But the more I have to wright the less happy I am

Date of experience: August 15, 2024
Pennsylvania
1 review
0 helpful votes
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Was recieved
August 25, 2024

Do I need a fuel regulator going on a 82 corvette. Has an electric fuel pump

Date of experience: August 15, 2024
Wyoming
1 review
0 helpful votes
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While ordering was very easy, the product I received isnt any where in the realm of correct. The product I received can not even be mistakenly used as the same application.
The website shows the product was in stock and available, and I received a product that is for a totally different application.

Date of experience: August 15, 2024
North Carolina
1 review
0 helpful votes
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Order turned out great
August 25, 2024

User friendly easy ordering process. Window was a good fit at a great price and shipping was much less than that of other companies.

Date of experience: August 15, 2024
Colorado
1 review
0 helpful votes
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Had parts needed at a reasonable price. Will see how delivery and Quality is.

Date of experience: August 15, 2024
California
1 review
0 helpful votes
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71 el camino gas tank
August 25, 2024

Great place for all of my parts for my project. Will be ordering again

Date of experience: August 15, 2024
Alabama
1 review
0 helpful votes
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Model A Streetrod Items
August 25, 2024

The products that Ecklers handles have always been A-1 quality and delivery is fast. I have purchased from Ecklers in the past and will continue to do so.

Date of experience: August 15, 2024
Florida
1 review
0 helpful votes
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Have ordered all the components to restore the interior of my 84 corvette, dash panels, door panels carpets and the final part were the arm rests, as usuall fast shipping, quality is perfect!
As with everything I have ordered.

Date of experience: August 15, 2024
California
1 review
0 helpful votes
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Ordering
August 25, 2024

I'm old school and did my order over the phone. He was very intelligent on the products of my needs. Only issue was out of stock on my first order with your company

Date of experience: August 15, 2024
North Carolina
2 reviews
0 helpful votes
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Ecklers had a stainless steel fuel line for my 65 Ford Galaxie 352 cu in engine. Hard to find part…easy to find on their site!

Date of experience: August 15, 2024
Colorado
1 review
0 helpful votes
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Fuel pump
August 25, 2024

I was able to find the part and get it to my place promptly done very easily

Date of experience: August 15, 2024
Florida
1 review
0 helpful votes
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Awesome
August 25, 2024

Simply have the products for a good price in stock! Fast shipping. Just a great co.

Date of experience: August 14, 2024