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Ecklers

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.


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Ecklers Reviews Summary

The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.

This summary is generated by AI, based on text from customer reviews

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17,440 reviews

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South Carolina
1 review
0 helpful votes
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Holy crap! That's a lot of spam!
September 27, 2024

1 order confirmation. 6 spam emails before shippng.
"You are receiving this newsletter because
You opted in to receive emails from Ecklers.com"
What part of not checking that box on checkout is lost on you?

Date of experience: September 17, 2024
Canada
1 review
0 helpful votes
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1962 Ford Galaxie
September 27, 2024

Fast and efficient. Loved the option are being able to track my package and know exactly when it's arriving.

Date of experience: September 17, 2024
Florida
1 review
0 helpful votes
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The entire experience was awesome!
September 26, 2024

So far, everything that I have bought has been top notch. The phone service is also top notch.

Date of experience: September 16, 2024
Arkansas
1 review
0 helpful votes
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Satisfied customer
September 26, 2024

Website easy to navigate and products are quality. Need more details on fitment

Date of experience: September 16, 2024
Virginia
1 review
0 helpful votes
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Gg
September 26, 2024

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Date of experience: September 16, 2024
Tennessee
1 review
0 helpful votes
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Highly Recommend
September 26, 2024

Easy to navigate and order, quick shipping, great products.

Date of experience: September 16, 2024
Florida
2 reviews
0 helpful votes
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Great service.
September 26, 2024

Ordered on line. Received part in two days. Correct part in the bag.

Date of experience: September 16, 2024
Texas
1 review
0 helpful votes
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Windshield wipers
September 26, 2024

The wipers are nice only problem I had was in the description it listed the price as each, so I got 2 one for each side. The guy at the auto store down the road from me said he didn't have them in stock but could order them for 20 each and Eckler's has them for a little over 15 each. Well, when they came in the mail there was 2 packages of 2 pair of wiper blades.so it looks like they come in pairs. Very well packaged and fast shipping.

Date of experience: September 15, 2024
Colorado
1 review
0 helpful votes
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Missed delivery and follow-up
September 25, 2024

Driver made a mistake and realize it and corrected it. Told FedEx about the mistake but was fixed before they could research it

Date of experience: September 15, 2024
Iowa
1 review
0 helpful votes
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Quality product, fast shipping
September 25, 2024

I placed a order for seat covers for my 1965 Falcon. The covers shipped out the next day snd I received them within the week. The covers are high quality and match my interior perfectly.

Date of experience: September 14, 2024
District of Columbia
1 review
0 helpful votes
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Need parts
September 25, 2024

Call taker very helpful took time to make sure I got the correct parts

Date of experience: September 14, 2024
Kentucky
1 review
0 helpful votes
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Door panels
September 25, 2024

One was missing the medallion, but other than that good product.

Date of experience: September 14, 2024
Washington
1 review
0 helpful votes
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First class products and service from first class outfit...no mistake!

Date of experience: September 14, 2024
Virginia
1 review
0 helpful votes
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Thank you!
September 24, 2024

Was exactly what I ordered and came quickly! I will definitely order from you again.

Date of experience: September 14, 2024
Florida
1 review
0 helpful votes
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Eckler's is My "Go To"
September 23, 2024

I've shopped Eckler's for resto parts for as long as I've owned my '64. They've never let me down; I've never been disappointed. Not with their service or their product. Yeah, I known there are other places one can go but Eckler's has always been my "go to".

Date of experience: September 13, 2024
Missouri
2 reviews
0 helpful votes
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Exactly what we needed
September 22, 2024

Easy to find the grille out 73 needed. Easy purchase process and fast shipping.

Date of experience: September 11, 2024
Massachusetts
1 review
0 helpful votes
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Received spark plugs all soaked
September 21, 2024
Updated review

Ordering was a piece of cake showed up quickly when I opened the package everything inside was soaked boxes all falling apart every spark plug was wet.

Date of experience: September 11, 2024

Quick and simple
September 14, 2024
Previous review

Quick and simple

Date of experience: September 4, 2024
New York
1 review
0 helpful votes
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Would buy from them again
September 21, 2024

Quick and easy. Part Just as described. Fits fine, looks good.

Date of experience: September 11, 2024
Texas
1 review
0 helpful votes
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I am writing this review in response to a horrible experience that I had trying to get parts from Eckler's. I don't want anybody to have to endure the pain and anguish I went through regarding my experience ordering parts through this company. I was looking for some bed strips for my pick up truck, they come in seven strip kits. I received only one strip on the first shipment. Had to jump through a bunch of hoops to return it. Second order, they shipped electric window operators instead of the bed strips. Had to jump through hoops to return that package. Third shipment, they sent one strip instead of seven again!. Talk to a supervisor and he assured me they had him in stock and they would ship out that day or the next day. That was 10 days ago. Call them to find out where the order was cause I did not receive an email for tracking. And was told that they're not shipping out until the 18th of the month because they were not in stock. I had two specific conversations with them saying that these were in stock which is why I ordered them. I have ordered them from somewhere else and canceled my orders with Eckler.
Very, very disappointed as this is the worst customer service I've ever received. Unfortunately, as I was doing this review, it asked me to write the review so I had to put one star in the box regarding this review, but I wish I could've done it with "zero stars."

Date of experience: September 11, 2024
Massachusetts
1 review
0 helpful votes
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Order was excellent on all levels
September 21, 2024

These steps were seamless: Finding the correct item, ordering it, paying for it with PayPal, and the price was competitive. Received the item on-time, well-packaged. Quality of the item was equivalent to stock OEM. My disappointment came when I tried to order the accompanying window crank and was told it has been discontinued. Corvette Door Window Handle Crank, With Blue Knob, 1967
Item EK-25-*******-1

Date of experience: September 11, 2024