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Ecklers

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.


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Ecklers Reviews Summary

The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.

This summary is generated by AI, based on text from customer reviews

service
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This company responds to reviews on average within 6 days

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17,429 reviews

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Missouri
2 reviews
0 helpful votes
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Ecklers is great!
September 21, 2024

Quick and easy! Quality every time! I'll definitely be ordering more!

Date of experience: September 10, 2024
Illinois
2 reviews
0 helpful votes
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Touch up paint
September 21, 2024

Exact color match, was pleasantly surprised to hear the mixing ball inside the glass bottle. Very good product, would definitely recommend anyone get to get their paint needs from here!

Date of experience: September 10, 2024
Texas
1 review
0 helpful votes
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One of my go to places for my Ranchero
September 20, 2024

I think they have a pretty good selection for older cars and trucks

Date of experience: September 10, 2024
North Carolina
1 review
0 helpful votes
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Correct part, quick delivery
September 20, 2024

Needed a battery hold down for a 1961 Ford Ranchero. Ecklers had the correct part, great price, quick delivery.

Date of experience: September 10, 2024
California
1 review
0 helpful votes
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Fast shipping
September 20, 2024

Overall great experience I received my item as expected! Thank yiu

Date of experience: September 10, 2024
Georgia
2 reviews
0 helpful votes
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Great
September 20, 2024

Great shopping experience. Will buy from in the future due to their wide selection

Date of experience: September 10, 2024
Ohio
1 review
0 helpful votes
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Cheap part
September 20, 2024

Brake light switch failed when trying to attach push on connector, the metal tap on switch just push into the switch. I was able to pull it back out, but then the switch did not work. Lesson learned, you get what you pay for, ended up rebuilding the old switch. It did deliver quickly!

Date of experience: September 10, 2024
Colorado
1 review
0 helpful votes
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I was informed by Eckler's that a #500 was a better box than a #605. And that it had a 14/1 ratio.
Good price for my 1957 and great advise.

Date of experience: September 9, 2024
Massachusetts
1 review
0 helpful votes
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Very good
September 19, 2024

The experience was great the part was perfect. And a timely delivery.

Date of experience: September 9, 2024
Washington
4 reviews
0 helpful votes
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Super Good! Found the part I needed and it was simple and straight forward to order... At this point I am confident when I replace the existing part and install the new received part all will result in good out come. I've enjoyed good service and solid part replacement or up grades from Ecklers's for many years, they have always came through for me...

Date of experience: September 9, 2024

As Always, Clear and easy to process...
March 7, 2024
Previous review

As Always, Clear and easy to process...

Date of experience: March 7, 2024
Idaho
1 review
0 helpful votes
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Upset
September 19, 2024

I thought I was ordering a set of wheel trim rings and it turned out I was only getting one. Site should be more clear.

Date of experience: September 9, 2024
Nevada
1 review
0 helpful votes
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Falcon Parts
September 19, 2024
Updated review

Good prices,easy to navigate to order parts and fast delivery.

Date of experience: September 9, 2024

Quick and easy
January 22, 2024
Previous review

Quick and easy

Date of experience: January 22, 2024
California
1 review
0 helpful votes
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Tires
September 19, 2024

My experience with Eklers is something I've never seen before. They advertised tires on their website which I ordered. They took my credit card and told me that they would be shipped in 4-5 days. Then I received an email telling me that they were 5 to 6 months out.!
When I called, to find out when they would actually ship, because I figured the 5 to 6 months was a typo, I was told it was correct. Without any notice, they gave me a credit back on my credit card. I have no idea where the tires are, at this point, which I don't care, I've used Eklers in the past on other builds.
Someone obviously made a mistake in advertising these, as the exact same tire from Coker, who Eckler gets the tire from was double the price. The funny part is Coker who supplies Eklers has the tires in stock.
So they obviously, rather than honoring their advertised Tire, they just blew me off so I would go away, and that is what I will do. There are so many other honorable companies out there other than Eklers, most of there things are junk anyway.
I'm very skeptical of a company that advertises something that they cannot deliver. Talk about a scam.
If you're looking for T-Bird Parts, try Larry's Thunderbird. So far a very reputable company with great parts, fair prices & great service better than Eklers, but then again, obviously that's not hard to beat.

Date of experience: September 9, 2024
Ohio
1 review
0 helpful votes
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Awesome parts Awesome vendor
September 18, 2024

With the years rolling by and the parts getting harder to find Ecklers had what I needed for a reasonable price.

Date of experience: September 8, 2024
California
1 review
0 helpful votes
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Great service
September 18, 2024

I was looking for a rear bumper for my truck and I had great service from my customer service man Santino I felt he goes to work for his customers he is always trying to find out what is the best possible ways to make things work I like that in a person that is handling your needs I will be doing business with him more thanks again for the great experience

Date of experience: September 8, 2024
California
1 review
0 helpful votes
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Fast shipping.
September 18, 2024

Easy to find products and product details for specific applications.

Date of experience: September 8, 2024
Georgia
1 review
0 helpful votes
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Great products quick shipping
September 18, 2024

Products as advertised quick shipping post holiday. Would recommend.

Date of experience: September 8, 2024
Australia
1 review
0 helpful votes
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55 bird
September 17, 2024

Fast efficient and easy to use site
Easy to navigate and help if need be

Date of experience: September 7, 2024
Iowa
1 review
0 helpful votes
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Poor product and thec support
September 17, 2024

I ordered the 1957 corvette FI distributer cap (4" diameter) but received an incorrect (3"diameter) cap.
Called tech support, but did not get any help!

Date of experience: September 7, 2024
New Mexico
2 reviews
0 helpful votes
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Seatbelts
September 16, 2024

Great products! Quick shipping, beats prices from other sellers on Corvette parts, glad we came across this website, we will be using iit from how on. Thank you for your service.

Date of experience: September 6, 2024