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From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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We received the part quickly and with no issues. Good company, fast, and easy to work with.
Ordered item received quickly. Shipped the same day ordered great service
Quick shipping and easy to get a hold of customer service. Hopefully an exchange will be as easy.
Great selection and customer service/sales team were excellent
I am a newbie to the Eckler family, I just got a 69 torino and needed a few things. To be able to get so many new parts here is mind blowing!
One fender was mislabeled I have called customer service 6 times now it's been over a month my car had been sitting at the mechanic shop. This has been a complete waste of my time. Bring back the original owners of Rick's camaros they were professional. I'd rather order from China I'm sure that's were these pos "show quality Fenders" were made not impressed
On June 18,2024, I ordered a pair of Corvette Rear Shock Mounts (Right and Left). Because of other projects, I didn't start the rebuild until just lately. I found I had received two right hand shock mounts, not one of each. When I called to tell Eckler about it, they said I am too late to return/replace or to receive credit for the left one. Be careful what you order from Eckler!
Order **************
I ordered a carbonator for a 55 Chevy. No problem at all. Fit perfect and worked and ran as soon as I turned the key. Thx you Ecklers
I ordered this part for my car from Eckler because they said it would have fast shipping. It's been 6 days and I fedex tracking says they haven't even recived my package yet. No correspondence from Eckler
I lost the order page for a few minutes but fortunately I returned to the page. It may be operator error but nevertheless I didn't know how to find the page easily.
Purchase was simple and reasonably quick. Only negative was I did a chat and asked specifically if screws were included and was told they were but my order did not have any screws included.
The delivery was quick after ordering and I will order more items again as my project goes along
Everything went well. Nothing much more to it. Straight forward.
Your website was easy to interact with, and the product seems well built.
Great experience. Item fit and arrived within days well packed
Product was delivered well ahead of original delivery estimate.
Great order handling. Thank You
Staring refit for T-Bird now that the Body is done. Great items for latter purchase
Ecklers has become notorious for advertising items they don't have nor intend to get yet they still collect your money. Two months later after 3 phone calls to customer service, getting several conflicting excuses they finally admit that they never had the item and don't plan on getting the item. This is a way they can get Interest free loans from their customers to keep functioning. I eventually got my money back after waiting 2 months.
I got lucky this time and actually got my part. The part was acceptable and of fair quality. If you buy from Ecklers call customer service first and make them physically check to make sure that they actually have the item and that it is ready for shipping..
Great telephone conversation, service, help. Very knowledgeable. Not so with other businesses.
The wiring harness I purchased was as described and fit perfect. It upgraded my system without modifications to firewall or location. Direct fit. The shipping was fast and on time.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members