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From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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The search was on when it was found my OE AC System on my 1972 El Camino had been fitted with a HP AC Line missing the "gauge set port" for proper system maintenance on the expansion valve side.
Ecklers had the correct OEM Part at a fair price and in stock. Quick shipping helped get my AC System ready for a full vacuum and leak check prior to system charge.
I bought some parts for my 67 galaxie, their website was easy to navigate and view,will be buying more.
Needed a shift indicator cable for my 69 El Camino, but no one makes it. This earlier cable will have to do if I can cut it down in size and secure it.
Thanks for sending my parts everything I receive is in good order thank you
Came in short order. Was as represented. Hard to find part
Why do i have to enter 50 characters
Thats a little much for asimple review
You had it
I ordered it'
It came as promised i put it on
Easy shopping and excellent service with quick delivery. I have been using Ecklers for some time now and will continue in the future.
Found it hard to continue shopping after I went to check out, and couldn't find original 49F-1 steering wheel, but found in catalog, yes I tried product number 48-*******, was successful with a little perseverance
Found it hard to continue shopping after I went to check out, and couldn't find original 49F-1 steering wheel, but found in catalog, yes I tried product number 48-19941
Prices generally higher than competitors.
Borderline deceptive business practices. From last order received, online pictures of product ******* shows 3 bolts with oversized washers and description stated stainless steel. Ordered 3 sets, but only received 3 bolts with standard washers, different length bolts, not stainless steel, and each bolt/washer set had the part number listed on the website.
What was sent I can get at Lowe's or Home Depot for a third of the cost without shipping.
Most frustrating is the fact that I needed what I thought I was getting to move my project along and now I have to wait until I can get the correct parts, most likely from one of your competitors.
And it's not the first time it's happened but this time I wasn't going to let it slide.
Great selection of items and easy to access and navigate through website.
I ordered an air duct blower hole cover for a 1957 Chevy and I received a Heater Blower hole cover.
The air duct hole is approximately 1 in larger so the part is mislabeled depending on interpretation.
Slow arrival on parts and they have been arriving at different times. The parts that were shipped freight one quarter panel arrived I had to leave work and wait on it thinking it was all of the freight order but it wasn't even half.
The part is exactly what I was getting. The quality of the part excellence.
The web site said it was in stock, I ordered it only to get a email the next day that it was on back order.
I'm not sure 🤔 f it is coming or what the status is.
Easy, fast, and exactly what I ordered. I've never had any issues.
Looking to install handles, shortly. Awaiting further work completion.
Exactly what I needed, good response and quick on shipment, reasonably priced
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Shawn,
I'm sorry I missed you I just left you a voicemail verifying that you did receive your entire order and aren't missing any items. I do see you spoke to customer service on 10/14 and they provided you with a delivery date for the rest of your order of 10/15 and that has past. Please do not hesitate to reach out to me directly if you need further assistance with this order.
Thank you,
Allison EXT 1896