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From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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They lost my order, the tracking number link said the order was never sent. It was being shipped to me from one of their suppliers. I called and they sent a replacement which they charged me for and sent another email that had return authorization that was needed to send back the 1st one should it show up. When the second one showed up three weeks later I went back through the thirty or so marketing junk mails. They send as many as five "marketing" emails a day with headings like "about your recent purchase". I typically have multiple orders in process with them so this gets quite overwhelming.
I finally find the return authorization email and there isn't a shipping label link as it says there is, so I call again to customer service. They needed to know the tracking number of the order I want to send back for credit as the return authorization or original order number isn't good enough for them. Turns out there are two tracking numbers on the box, one fedex the other usps. They didn't know how to work with that. At one point I asked if there was someone else I could talk to and was given then option. I was quite frustrated with this endeavor and shared that with the gentleman that was helping me. I asked him to take me off any marketing email lists as they only confuse the entire experience, especially with multiple orders and dealing with a return.
After quite some they sent me another email with the proper return shipping label. Within minutes of receiving the complete return email my inbox got flooded with dozens of repetitive "Ecklers Delivery Confirmation" emails. They never stopped so I had to block them and report them as junk. I'll follow up in a week and hope I don't have to fight for a refund but I suspect they will be as hateful and retaliate even more over money when they get hostile when trying to return something that I never should have had to deal with in the first place.
What company uses their marketing email as a weapon? I recommend never doing business with them as they haven't a clue what they are doing and are spiteful when asked to be accountable.
Good phone skills and knowledge of product. Unfortunately I have several months to receive the seat covers that I have paid for.
Good over all experience took a little while to ship in my opinion and the emails after ordering are a bit ridiculous but other than that good store
Online chat with Nathan and Chase. Very nice and courteous. Hopefully my order is what I've been looking for. Couldn't find it elsewhere. Cudos to Nathan!
Had to return my item set the project back at least a week. You need to have best quality parts at lowest price to get my vote. Do better.
Mike is very good to talk with and informative on his products
Very poor chargwd for door paneks i never recieced, then replacemts were not what I ordered, cost me 525.00 to cancel anda reschedyke ahippibg for tge car
Website easy to navigate, item in stock and reasonable expedited shipping cost.
Great website easy to use. Super Quick shipping. Good product. Exactly what I was looking for.
The parts you sent me are not even close to the parts I ordered. How do I get a refund? These shackles will not fit a 32 to 48 Ford. They are for a much larger vehicle.
Hello Albert,
I have found your recent order for the Rear Spring Shackle kit, I see you spoke to customer service on 10/24 and they setup a return for you with a discounted fed ex return label. We were waiting on photos to be uploaded for the return but I went ahead and overrode that request so you should receive the email with your fed ex label before the end of the day. Once the return is scanned by Fed Ex your refund will be issued within 3-5 business days, If you require additional assistance please do not hesitate to reach out to us.
Thank you,
Allison
Purchased windshield for 70-72 Skylark coupe. Had to make appt with shipper, which also worked out fine. They gave me a window and honored it.
Amazing quality but it is 100% different than the factory colors and patterns there is no stripes on the middle section and it is a solid cherry red rather than a burgundy… I got mine on open box so I didn't mind the disappointment when realizing the colors were completely different but if I was to pay full price I would have returned the product just make sure you are ok with the design by maybe asking customer service for a picture of the product rather than trust the sample photos shown on the product page
Great and trouble free. Easy ordering and fast shipping. Highly recommend
Excellent………………………………………………………………………………………………………..
I have a PO Box. It seems a lot of online sales has difficulty with this (e.g., their websites do not explicitly state that they cannot ship to PO Boxes). As a result, I list my address with both the PO Box and my house's physical address. Although every other online sales company is able to handle this, apparently Eckler cannot. As a result, you canceled my order. Please note that your service rep stated that the issue is that I listed my PO Box first and then my physical address; I guess this is too much for your sales folks to manage (note that UPS and FedEx have no issue with this). Please understand that you are not the only company that sells the products that I'm interested in. Accordingly, I will order from a company that can ship my order.
Hello Russell,
I am sorry to hear that your order was cancelled I apologize for any inconvenience this has caused you. We do list under our FAQ's that we unfortunately do require physical addresses for delivery but not billing. It looks like my Customer Op's department called and left you a voicemail and also emailed you going into further detail regarding this as well. I have added a voucher to your account as a small token of our apology, and you can use this voucher online or over the phone with one of our Sales Techs. We hope that you will continue to do business with us in the future.
Thank you,
Allison EXT 1896
Very good experience. He took his time to ensure that order was correct and willingness to assist with future orders.
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Hey Doug,
Hope all is well with you, it was great getting to talk to you and resolve this issue keeping fingers crossed thy lay out for you and you are good to go come Monday! If you need anything additional you have my number.
Thanks,
Allison EXT 1896