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eCampus.com

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.


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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

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23,500 reviews

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California
1 review
0 helpful votes
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N/A
August 16, 2021

Received my book in a timely matter. Thank you so much

Date of experience: August 16, 2021
West Virginia
1 review
0 helpful votes
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My experience with this company was great! I will definitely be ordering from this company again, my book came at an impressive time and also was in a great condition.

Date of experience: August 15, 2021
Oklahoma
1 review
0 helpful votes
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Perfect!
August 15, 2021

Easy ordering, great price, prompt delivery. Just what I needed.

Date of experience: August 14, 2021
California
2 reviews
0 helpful votes
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Terrible service
September 13, 2021

Paid and ordered over a week ago, still has not shipped, yet they send emails every day bugging me to rate their bad business

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 14, 2021
Connecticut
1 review
0 helpful votes
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Fast Delivery
August 12, 2021

I ordered my school books early to ensure I had enough time for delivery. I got them in less than a week! I appreciate the text notifications of the delivery as well. While textbooks are expensive in general, the prices at ecampus.com were better than other sites

Date of experience: August 12, 2021
New Jersey
1 review
0 helpful votes
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Ecampus
August 10, 2021

My experience was fine. Overall good experience was had

Date of experience: August 10, 2021
Kentucky
1 review
0 helpful votes
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Good site
August 10, 2021

Shopping was easy. Delivery was prompt. Price was comparable to other sites.

Date of experience: August 10, 2021
New York
1 review
0 helpful votes
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They steal your Money
September 8, 2021

Okay so, I sent 10 books and the one they had to Pay me 70 dolars for was sent to supposedly be checked that it was real and then afterwards they send an email saying it wasn't in good conditions or damaged, they don't even send pictures to support the book being supposedly damaged mind you that book was completely brand new, used it twice in school! And afterwards they wanted to charge me 10 dollars to get it back, I am so pissed I want my money DONT SELL UR BOOKS TO THEM THEY WILL TAKE YOUR MONEY

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 9, 2021
New Jersey
1 review
0 helpful votes
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My go to cite for textbooks
August 9, 2021
Updated review

Easy checkout navigation on the cite. It was also easy to search for the books needed using ISBN numbers.

Date of experience: August 9, 2021
Erin C. — eCampus.com Rep
over a year old

Thank you for choosing eCampus!


Easy checkout navigation
August 2, 2021
Previous review

Easy checkout navigation

Date of experience: August 1, 2021
Arizona
1 review
0 helpful votes
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Good
August 8, 2021
Updated review

My experience was quick and easy. I typed in the name of the textbook I needed, found it, and ordered it. It came in a timely manner. I like being able to track the delivery of my textbook.

Date of experience: August 8, 2021

Good
August 1, 2021
Previous review

Good. Very good.

Date of experience: August 1, 2021
New York
1 review
0 helpful votes
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Very disappointed.
September 6, 2021
Updated review

My order got cancelled automatically and I needed that book ASAP. I don't know why it was cancelled but now I can't do my homework. I find it extremely frustrating that now I am unable to complete my assignments because the website cancelled my order and now I had to reorder it and it will take an extra week to get here because I feel as if it is unfair to pay for faster shipping when I ordered it weeks ago.

My book ended up getting here the DAY my homework was due when I ordered my first order about a month ago at this point. Luckily I got all my work done in time but I am extremely disappointed.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 7, 2021

My order got cancelled automatically and I needed that...
August 30, 2021
Previous review

My order got cancelled automatically and I needed that book ASAP. I don't know why it was cancelled but now I can't do my homework. I find it extremely frustrating that now I am unable to complete my assignments because the website cancelled my order and now I had to reorder it and it will take an extra week to get here because I feel as if it is unfair to pay for faster shipping when I ordered it weeks ago.

Date of experience: July 31, 2021
Nebraska
1 review
0 helpful votes
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Nice job
August 6, 2021
Updated review

Easy to use and good because it was pretty good and easy to use. Good job. It was easy

Date of experience: August 5, 2021

Easy to use
July 27, 2021
Previous review

Easy to use

Date of experience: July 26, 2021
Colorado
1 review
0 helpful votes
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Terrific book seller
August 5, 2021
Updated review

Super easy peasy to order, book is in perfect condition, arrived super quickly (ordered on a Saturday, was delivered Tuesday). I am very satisfied.

Date of experience: August 5, 2021

Super easy peasy
July 29, 2021
Previous review

Super easy peasy

Date of experience: July 28, 2021
Florida
1 review
0 helpful votes
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Good purchase
August 5, 2021

Website was easy to navigate and purchase from; the book arrived in good condition on time.

Date of experience: August 4, 2021
Minnesota
1 review
0 helpful votes
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Great
August 3, 2021

Great condition, and shipping. Communication was good

Date of experience: August 3, 2021
Missouri
1 review
0 helpful votes
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Good
August 2, 2021

Good. Good. Good. Good. Good. Good. Good. Good. Good.

Date of experience: August 2, 2021
Florida
1 review
0 helpful votes
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Book
July 30, 2021
Updated review

Took a bit to find exactly what you need but has varieties which is cool.

Date of experience: July 29, 2021

Took a bit to find exactly what you need
July 23, 2021
Previous review

Took a bit to find exactly what you need.

Date of experience: July 22, 2021
Indiana
1 review
0 helpful votes
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Book
July 29, 2021

Quick and cheap. I was looking for someone to help me since I waited so long to get the book and you guys came through for me.

Date of experience: July 29, 2021
New York
2 reviews
0 helpful votes
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Easy
July 29, 2021

Easy to find the books and make the rental purchase

Date of experience: July 29, 2021
New York
1 review
0 helpful votes
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Affordable price, received order on time. Product as describe.

Date of experience: July 28, 2021
Erin C. — eCampus.com Rep
over a year old

Thank you! -eCampus