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eCampus.com

4.3

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Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.


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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

Instant Feedback

23,523 reviews

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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Excellent service
July 13, 2022

Easy access as new customer
No issues
Followed up to see that it was received

Date of experience: July 12, 2022
Tennessee
1 review
0 helpful votes
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Excellent
July 5, 2022
Updated review

Quick and easy to follow! Great options and I appreciate it

Date of experience: July 5, 2022

Quick and easy!
March 15, 2022
Previous review

Quick and easy! I needed access to my textbooks quickly and this works perfectly

Date of experience: March 15, 2022
Tennessee
1 review
0 helpful votes
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Rentals
July 4, 2022

Quick, easy to order and ship back. I would never rent from bookstore again!

Date of experience: July 3, 2022
California
5 reviews
5 helpful votes
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Ecampus has begun holding every book hostage claiming that every books publisher is requiring from them a verification process to confirm the item is authentic in an email they send to you after they receive your books. Their website rules state that "Books determined to be potentially inauthentic or suspicious in origin will be forwarded to the publisher for verification" How can eampus DETERMINE that any book is inauthentic if they need the PUBLISHER to determine that? Yet they are holding EVERY book of yours. So, without proof to you, they are keeping your expensive property. Join us in a Class A. They must prove that EVERY publisher is making these demands from them. They must prove that your book WAS physically viewed BY the publisher Lastly, they must share this criteria on their website where all can see.

Date of experience: July 2, 2022
California
1 review
0 helpful votes
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Everything was fine until I started to receive one of these for every order: We are contacting you in regard to your eCampus.com buyback transaction number #xxx? Xx. The publisher(s) of xxx is requiring a verification process to confirm the item is authentic. As a result, payment of this transaction is being delayed and, pending the publisher verification, could be denied. If payment is denied, the item in question will be quarantined indefinitely by the publisher. If the item is cleared by the publisher, then payment processing of your transaction will resume. At this time, we are uncertain when the verification process will be complete. Yeah? Well show me proof and give me back my 100.00 books. They're Liars the Publishers are not requesting this otherwise I would get this message from the other trading companies

For more information, please review our Terms & Conditions in the

Date of experience: July 1, 2022
Pennsylvania
1 review
0 helpful votes
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X
June 30, 2022

...

Date of experience: June 30, 2022
Mayotte
1 review
0 helpful votes
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ONLY order from a vendor - the b
July 29, 2022

When I clicked to purchase from ecampus.com, I paid $86 for a textbook that they went out and bought from their marketplace vendor for $33. I didn't want that textbook - I'd seen it in the marketplace - which is why I paid more to buy what I thought was from the company's stock. They hide how they process your purchase, and share your personal information with their vendors. This might be legal, but it's very scammy and predatory.

ETA: They did a partial refund but still left me significantly overpaying, annd only after repeated attempts by me to rectify the situation. I stand by my original comment: Run Away. Do Not Use. My first of 3 children is starting college this Fall and she knows to stay away from this scammy site.

Date of experience: June 29, 2022
Illinois
1 review
0 helpful votes
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Great experience
June 27, 2022

Book was new, no tare or wear, between the day I ordered it and the date I received was be perfect timing.

Date of experience: June 27, 2022
Florida
1 review
0 helpful votes
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Recent Purchase
June 26, 2022

The overall experience was good. I had no issues with the online transaction, however, I didnt know the book was used but it is not in bad shape.

Date of experience: June 26, 2022
Erin C. — eCampus.com Rep
over a year old

Thank you for choosing eCampus!

Louisiana
1 review
0 helpful votes
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My experience
June 26, 2022

I was able to find what I needed at a reasonable price. Free shipping was great to have to save some money.

Date of experience: June 25, 2022
Pennsylvania
2 reviews
0 helpful votes
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Color me impressed!
June 25, 2022

It was spectacular, amazing, memorable, and golden.

Date of experience: June 24, 2022
Michigan
1 review
0 helpful votes
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Great book
June 23, 2022

I will order from eCampus. Again. I love the experience

Date of experience: June 23, 2022
Florida
1 review
0 helpful votes
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Get timing for getting books!
June 21, 2022

It's was overall a great experience, I got books in a timely manner. I would recommend buying your course materials 2 weeks in advance before class starts so there is time for shipping. Especially if you're paying for standard shipping.

Date of experience: June 20, 2022
New Jersey
1 review
0 helpful votes
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Abnormal psych
June 20, 2022

Excellent. Quick, efficient and in good shape. Shipped quickly

Date of experience: June 20, 2022
Texas
1 review
0 helpful votes
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Date of experience: June 16, 2022
Kentucky
1 review
0 helpful votes
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Easy to use and quick service
June 16, 2022

Easy to place order and received material quickly.

Date of experience: June 16, 2022
Texas
1 review
0 helpful votes
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GREAT
July 14, 2022

Fast delivery and outstanding quality of the book, don't know what else to write,

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 14, 2022
California
1 review
0 helpful votes
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Excellent
June 14, 2022

It was fast and easy excellent service and affordable

Date of experience: June 13, 2022
North Carolina
4 reviews
3 helpful votes
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Great prices on textbooks! Arrived quickly. Would use again.

Date of experience: June 13, 2022
Arkansas
1 review
0 helpful votes
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Yo mama loved this book!
July 13, 2022

Your momma loved this book every time I read it to her when she was visiting D's!

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 13, 2022