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eCampus.com

4.3

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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

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23,523 reviews

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Texas
1 review
0 helpful votes
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How humans evolved
August 5, 2022

Help books find easy! Very good quality shipping! Would assure by again

Date of experience: August 4, 2022
Colorado
1 review
0 helpful votes
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Great
August 4, 2022

Book came in quick, great condition with no problems

Date of experience: August 4, 2022
Georgia
1 review
0 helpful votes
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Quality products
August 4, 2022

They had the book that I needed for my class and made the rental process very simple.

Date of experience: August 3, 2022
California
1 review
0 helpful votes
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Easy purchase proceds
August 3, 2022

Good experience. Books delivered on time. Book in good condition

Date of experience: August 2, 2022
District of Columbia
1 review
0 helpful votes
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August 3, 2022

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Date of experience: August 2, 2022
Pennsylvania
1 review
0 helpful votes
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Ready to study!
August 2, 2022

Easy ordering and fast delivery. ECampus even followed up to ensure I received my item and was satisfied.

Date of experience: August 2, 2022
Minnesota
1 review
0 helpful votes
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Jonny
August 2, 2022

The book came in fantastic condition, and was significantly cheaper than any other options I had found.

Date of experience: August 1, 2022
Florida
1 review
0 helpful votes
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Great place for rental
July 28, 2022

I found this website to rent one of my college books the price was good and the timing of delivery and communication was great I do recommend this company very professional

Date of experience: July 28, 2022
Nevada
1 review
0 helpful votes
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Book condition
July 28, 2022

I wanted to report the book condition at arrival time however I am not sure how to reach out to submit my comment: The item was used

Date of experience: July 28, 2022
Erin C. — eCampus.com Rep
over a year old

Good morning Michael. Thank you for choosing eCampus. If you need any assistance with your order, please reach out to customer service at 888-388-9909.

Florida
1 review
0 helpful votes
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Good
July 26, 2022

Everything was great and easy to navigate. It was very super good

Date of experience: July 26, 2022
Nevada
1 review
0 helpful votes
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Good deal.
July 21, 2022

Quick and had what I needed. Price point excellent.

Date of experience: July 21, 2022
Colorado
1 review
2 helpful votes
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Bad service
August 19, 2022

I ordered two books and they were sent to the wrong place. I tried live chat but they disconnected the second they come on. I tried multiple times and they never said anything to me. Then I emailed them and they got back pretty quick but they asked me to verify my address, I did and the automatic response just asked again. Also they send multiple emails and its messy and hard to read. I finally call them and they said they would ship it back to them and then to me, it has been 14 days and I'm still waiting. They promised e-books while I wait for the books to come, but they can't figure that out either. They said it should be on my bookshelf in 24-48 hours. 48 hours later I ask them about it and they said it was the weekend so that doesn't count, but will be on my shelf by Tuesday. Wednesday I asked about my ebooks via call and email, I finally get an email saying it's on my bookshelf after, but they weren't! I call again and the only thing I get is that they don't know where my books are and that I will get the temporary ebooks in 24-48 hours. I have been in class for close to 3 weeks and they know that but my books don't seem to be a priority. Will not use again, worse customer service then Ultrasaber, only people who got one knows what I'm talking about.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 20, 2022
New York
1 review
0 helpful votes
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Good condition
July 19, 2022

The ordering process was easy with quick shipping time. It came with twin holding together the looseleaf which is so helpful.

Date of experience: July 19, 2022
Kansas
1 review
0 helpful votes
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Only option
July 18, 2022

I wish I could have found a buy outright option. The only place that had a print copy of my book

Date of experience: July 18, 2022
Erin C. — eCampus.com Rep
over a year old

Thank you for choosing eCampus!

Ohio
1 review
0 helpful votes
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Good quality
July 17, 2022

Great website easy to use. Book is in great shape. Didn't take to long to come in.

Date of experience: July 16, 2022
Wyoming
1 review
0 helpful votes
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Social Geronology Text
July 15, 2022

The experience of shopping was fine.
The book in the form it is published is unmanageable to sit and read. It is too large much bigger in immensions to set on your lap or open and read. I have not yet read it but wanted to use it as a text since I am used to the prior editions size etc.

Date of experience: July 15, 2022
North Carolina
1 review
0 helpful votes
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Good
July 14, 2022

It was good I really like it and appreciate what they did

Date of experience: July 14, 2022
Erin C. — eCampus.com Rep
over a year old

Thank you for choosing eCampus!

California
1 review
0 helpful votes
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Great condition
July 14, 2022

Book arrived in great condition
Tracking process could have been better

Date of experience: July 14, 2022
Erin C. — eCampus.com Rep
over a year old

Thank you for shopping with us! -eCampus

Massachusetts
1 review
0 helpful votes
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It was good and it was a little cheaper for my books, I got it pretty fast, and I would use the website again.

Date of experience: July 13, 2022
Massachusetts
1 review
0 helpful votes
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Excellent service
July 13, 2022

Easy access as new customer
No issues
Followed up to see that it was received

Date of experience: July 12, 2022