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eCampus.com

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.


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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

Instant Feedback

23,523 reviews

We monitor reviews for authenticity

Arkansas
1 review
0 helpful votes
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Yo mama loved this book!
July 13, 2022

Your momma loved this book every time I read it to her when she was visiting D's!

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 13, 2022
New York
1 review
0 helpful votes
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My book was supposed to be printed in color. I ordered the textbook with the colored isbn number and the textbook I received was in black and white

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 12, 2022
Illinois
1 review
0 helpful votes
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Best option
June 9, 2022

Quick and easy experience. Would have liked to keep the book for the price, but I understand.

Date of experience: June 9, 2022
New York
1 review
0 helpful votes
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Happy customer
June 8, 2022

Prompt delivery and book was in very good condition. The price from e campus was the best I found on the internet. I would be visiting this site again in the future.

Date of experience: June 8, 2022
Virginia
1 review
0 helpful votes
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Highly satisfied
June 8, 2022

Great service, no problems with my order I will definitely use this company again.

Date of experience: June 8, 2022
Arizona
1 review
0 helpful votes
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Very satisfied
June 6, 2022

I needed some information fast and was able to get it immediately!

Date of experience: June 6, 2022
Rhode Island
1 review
0 helpful votes
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Review
June 5, 2022

Everything went smooth, but whenever I try to get my password reset sent to me, it never processes my email to send the link to and I'm not sure why

Date of experience: June 4, 2022
Washington
1 review
0 helpful votes
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Nice
June 4, 2022

Satisfied and it was very fast to get online version

Date of experience: June 4, 2022
California
1 review
0 helpful votes
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I received my rental book damaged, and UPS stated that it was received that way. Quite frustrating when I am paying $70 for a rented book. Have tried to contact eCampus about this and no response.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 3, 2022
New Hampshire
2 reviews
0 helpful votes
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Great
June 3, 2022

Great experience finding the book arrived quickly for a great price.

Date of experience: June 3, 2022
New Jersey
1 review
0 helpful votes
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Nice job
June 2, 2022

It was really easy to find the desired books on the website, and I received the books really quick soon after i ourchase them

Date of experience: June 2, 2022
Texas
1 review
0 helpful votes
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Would buy off this site again.
June 1, 2022

Fast shipping, great price for the item. I'm happy.

Date of experience: June 1, 2022
Pennsylvania
1 review
0 helpful votes
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I would not use these people. I had good luck with rocket? Something!
Stay far away from these clowns! Read emails!

Order #******* Buyback Not Received
Hi Tom Bauer,

We have not received your buyback order at our warehouse. As a courtesy, we have extended your quote an additional 7 days.

If you have already shipped your books to us, please disregard this email, as your books should be checked in and payment issued soon.

Item
Quantity
Amount
D/6/975/*******975. Jpg
1
8.75

Total Buyback Quote: 8.75
Requested Payment Method: ACH

Follow these steps to send us your order:

Step 1: Carefully pack your books so they aren't damaged during transit.

Step 2: Make sure to include your packing slip or a copy of this email inside your package.

Step 3: Sign in to your account and print your free UPS shipping label.

If you miss the ship by date provided above you will need to process a new buyback order. The quoted price may change as demand fluctuates. If you need to make changes to this order, please submit a new buyback order. Once we receive your books and verify they meet our standards, payment should be processed within 3-5 weeks.
Thank you for shopping with eCampus.com. For support, visit our Help Desk.

©2022 A Book Co. LLC. All Rights Reserved.
2373 Palumbo Drive | Lexington | KY | *******

Thomas Bauer
12:51 PM (2 minutes ago)
To *******@ecampus.com

You people are nuts!

Stacy (Direct Internet Customer Support)

May 23,2022, 11:23 AM EDT

Hello Thomas,

We apologize for any concern you may have about this buyback, This title is currently under review with a publisher. For this specific ISBN, we are required by contract with the publisher to verify it's authenticity because it's belongs to a group of highly counterfeited ISBNs.
Please note this process usually takes 3-6 weeks to complete. Once the publisher authenticates your text; we will issue your payment.
Thank you for contacting A Book Co. If you have any further questions, please call us at *******909

Sincerely,

Stacy
Customer Service Representative

You have the book and will not give me money now send the book back!

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 1, 2022
Louisiana
1 review
0 helpful votes
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Good to Go
May 31, 2022

First time user of the site but so far I am happy with my experience.

Date of experience: May 31, 2022
Erin C. — eCampus.com Rep
over a year old

Thank you for shopping with us! -eCampus

District of Columbia
2 reviews
0 helpful votes
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Convenient
May 29, 2022

Definitely convenient and great idea for those graduates

Date of experience: May 29, 2022
Ohio
2 reviews
0 helpful votes
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Dance
May 27, 2022

It was very easy! Quick turn around. Rec'd the book quickly!

Date of experience: May 27, 2022
Indiana
1 review
0 helpful votes
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Good
May 27, 2022

The only bad thing was that delivery time was longer than I suspected.

Date of experience: May 27, 2022
Erin C. — eCampus.com Rep
over a year old

Thank you for being a valued customer! -eCampus

Michigan
1 review
0 helpful votes
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Great Service!
May 23, 2022

Really good experience! Received my textbook in good condition and was shipped fast. Would recommend!

Date of experience: May 23, 2022
South Carolina
1 review
0 helpful votes
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Super easy!
May 22, 2022

It was very easy to navigate the website, locate the materials that I needed, and order online. I was also appreciative of the up-to-date emails about my product being shipped.

Date of experience: May 22, 2022
Mississippi
1 review
0 helpful votes
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Great experience
May 21, 2022

Easy to navigate website, fast delivery, and excellent product!

Date of experience: May 21, 2022