eCampus.comReviews 6,595

Not the greatest. Book was scrappy looking. It had a rental message stamp on the book itself.

No no no no no no no no no no no no no no no no no

The textbook was delivered with no issues. It was a smooth ordering process overall.

I had just clicked the link sent to me to rent the book and unfortunately, I did not even read the small title on the front that said "The Managerial Chapters". However, I called and spoke with customer service who was extremely nice and was able to return the book. Thank you!

Cheaper options, fast shipping. Will be using this for future options

Very good condition and a good price.
Easy access to find the book.

I returned a used rental textbook and over a month later eCampus charged me $333 saying that the book was damaged. The book was not damaged when I returned it aside from the regular wear and tear of a used book. They claim that the cover was completely ripped off which is, again, not how I returned it. And because they charged me over a month after I returned it I have to wonder if it was even my textbook that they are claiming is broken. I feel pretty much helpless because there is no way to prove that something or someone else damaged the book during the 5 weeks in between when I returned it and when they are claiming it is damaged. I attempted to sort this out with customer service and they ghosted me. The whole company is very sketchy. On top of this, they often contract with customers who rent books that they do not actually have in stock at the time, so the book gets delayed or doesn't come at all. This all happened to my most recent semester of books and I will NEVER EVER EVER use eCampus again.

UPDATE:
Below, you will see that eCampus has said they have issued a refund, but that is a lie. I assume they think reviewers will see that and think the issue has been resolved. They have not issued a refund. My eCampus account still shows that the rental has been "purchased" not that it has been refunded or returned as Eric C. Has stated.

I have yet to receive the book, Organizational Creativity **************. I sent your customer service an email regarding this matter and have yet to receive a reply.

Great. Overall good experience delivered in a timely manner. Just wish books didn't cost so much.

Was simple and fast. The price was very reasonable.

The book was completely ripped out away from the cover. I sent it back for a refund.

Don't offer free shipping over $35 and 5% off and then disqualify rentals from these benefits only at checkout.

You should disclose all of the terms of rental in an obvious way at the time of purchase, such as the buyout amount. Could not locate this info during shopping or checkout.

One book arrived damaged. The other is awaiting fulfillment 2 weeks later and I can't elicit an ETA from eCampus. I was charge for both books in advance! No rental period extension for the delay?

As the exclusive publisher's agent there is no excuse for being out of stock. There should be an extension of the rental period to adjust for the delay in delivery.

We are loosing valuable study time this summer that will not be available to us once the fall semester ensues!

Very efficient and affordable. Delivery was on time and the book was in great condition. Perfect for a excelled course rental!

Great experience, fast delivery an the best price I could find!

Shipping was fast, book was in good condition. Site was easy and simple to use.

It is a very good shopping experience. Faster. Simpler. Thank you so much.

I was shopping for a paperback rental version of the book. ECampus provided this.

I am so glad I found this option for college textbooks! I am a repeat customer and every book I have rented has been in great condition. Delivery is fast and returns are so easy!

I didn't pay the upgraded shipping but still received it promptly, within several days.

Quick and on-time even over a holiday weekend. Still got my book on time.