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eCampus.com

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.


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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

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23,584 reviews

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Virginia
1 review
0 helpful votes
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Fast shipping
June 15, 2023

Shipping was fast, book was in good condition. Site was easy and simple to use.

Date of experience: June 15, 2023
Massachusetts
1 review
0 helpful votes
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Anatomy and physiology
June 14, 2023

It is a very good shopping experience. Faster. Simpler. Thank you so much.

Date of experience: June 14, 2023
Texas
1 review
0 helpful votes
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I was shopping for a paperback rental version of the book. ECampus provided this.

Date of experience: June 14, 2023
Erin C. — eCampus.com Rep
over a year old

Thank you for choosing eCampus!

Texas
1 review
0 helpful votes
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Glad I found this site!
June 14, 2023

I am so glad I found this option for college textbooks! I am a repeat customer and every book I have rented has been in great condition. Delivery is fast and returns are so easy!

Date of experience: June 14, 2023
Colorado
1 review
0 helpful votes
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I didn't pay the upgraded shipping but still received it promptly, within several days.

Date of experience: June 12, 2023
Erin C. — eCampus.com Rep
over a year old

Thank you for shopping with eCampus!

Arizona
1 review
0 helpful votes
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Quick
June 11, 2023

Quick and on-time even over a holiday weekend. Still got my book on time.

Date of experience: June 11, 2023
Virginia
1 review
0 helpful votes
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Great Deal on book
June 11, 2023

Was able to easily find the book and set up my account.

Date of experience: June 11, 2023
Erin C. — eCampus.com Rep
over a year old

Thank you for shopping with us! -eCampus

New York
1 review
0 helpful votes
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Medical books rental
June 11, 2023

Overall good experience, pricey for rental but good for the last minute need

Date of experience: June 10, 2023
California
2 reviews
0 helpful votes
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Book Was in Great Condition
June 10, 2023

The book was in better condition than advertised and was received earlier than expected.

Date of experience: June 9, 2023
Maine
1 review
0 helpful votes
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Title
June 9, 2023

Okay. [Ooooooooook(kkkkkkkk)ayyy_yyyyyyyyyyyyyu

Date of experience: June 9, 2023
Erin C. — eCampus.com Rep
over a year old

Thank you for choosing eCampus!

Texas
1 review
0 helpful votes
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Quick Book Delivery
June 8, 2023

Great price and fast delivery! I will order in the future and recommend to other college students too.

Date of experience: June 8, 2023
Indiana
1 review
0 helpful votes
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Book Order had to be Cancelled
July 8, 2023

I was told the book was delayed in being shipped 3-4 days. When it finally shipped, the UPS website said the package was empty and was being returned to sender. When I contacted customer service, they said the shipment we enroute, and ignored my point about the empty box. I then contacted customer service again, and they said a new shipment was sent. UPS was not aware of a new shipment. I then contacted customer service again, and they said the publisher was getting ready to ship the book and it would be sent in several days. I told the customer service person that I needed the book within the week and would order from another provider. I asked for a refund. No refund notice came, but the book from the other provider arrived. I then contacted customer service again, and requested the refund again. This time they said the refund was processed and would be in my account in 5-7 business days. We will see when it arrives.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 8, 2023
California
1 review
0 helpful votes
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Fast delivery and easy to rent. I had never used and would use again. I recommended to classmates.

Date of experience: June 7, 2023
Colorado
1 review
0 helpful votes
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Great books.
June 6, 2023

Shipped and arrived by time it said it would. Website states it ships within 24 hours usually b ut its actually a 4-7 day shipping and processing. So i had to pay extra to get it shipped sooner.

Date of experience: June 5, 2023
North Carolina
1 review
0 helpful votes
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Review
June 5, 2023

Fast, easy, straightforward. Description was accurate and matched item I needed.

Date of experience: June 5, 2023
New York
1 review
0 helpful votes
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Good condition
June 4, 2023

It was easy and quick, timely and bin great condition

Date of experience: June 4, 2023
Nevada
1 review
0 helpful votes
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Great value
June 2, 2023

The site provided simple easy access.
Book is in great shape, a stellar vendor by any measure. Highly recommended!

Date of experience: June 2, 2023
Rhode Island
1 review
0 helpful votes
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1
June 2, 2023

It was ez and great. Thank you for being good. I would do it again.

Date of experience: June 2, 2023
Pennsylvania
1 review
0 helpful votes
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Great Service and Selction
May 31, 2023

Easy to locate books, quick check out and fair pricing.

Date of experience: May 31, 2023
Illinois
2 reviews
0 helpful votes
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Okay experience
May 29, 2023

Customer service was good: used book was a little beat up, but usable.

Date of experience: May 29, 2023
Erin C. — eCampus.com Rep
over a year old

Thank you for shopping with us! -eCampus