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eCampus.com

4.3

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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

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23,526 reviews

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California
1 review
0 helpful votes
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None
October 11, 2023

I received the wrong book, I want to return the book please send me a label thank you.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 11, 2023
New York
1 review
0 helpful votes
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Good
September 11, 2023

Good hehshsbdnndnsnxnxnsnsnsndjhchshshxhxhsbsbxbbxb

Date of experience: September 11, 2023
California
1 review
0 helpful votes
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In good condition and cheaper!
September 11, 2023

I received really quickly. I love how the package was very protective for the book. I received with good conditions.

Date of experience: September 11, 2023
Massachusetts
1 review
0 helpful votes
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Horrible customer service
October 11, 2023

Sent an email asking about the status of my order and never received a response. Awful experience and will NEVER do business with eCampus.com again

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 10, 2023
Alabama
1 review
0 helpful votes
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No other choice, but a good one.
September 10, 2023

Getting my book was done quickly, but I was disappointed because I wanted to get a textbook to keep. Universities and colleges are doing online books, so I had no other choice but to follow the trend. It was a good choice.

Date of experience: September 10, 2023
Erin C. eCampus.com Rep
over a year old

Hi Mareceia,
We apologize for any inconvenience or confusion regarding the Pearson title you ordered. The title you ordered is part of an exclusive publisher rental program. The price of the rental is determined by the publisher; these titles are currently rental only. If the publisher does allow the title to be purchased, the purchase price will be listed within the MyAccount, once it is available. If you have any other questions or concerns, please visit our help desk at https://www.ecampus.com/help/help-desk. Thank you for choosing eCampus!

Tennessee
1 review
0 helpful votes
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Good
September 10, 2023

Came on time and in good quality. Other two products i bought weren't gonna come on time so i canceled

Date of experience: September 10, 2023
New Jersey
1 review
0 helpful votes
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Great
September 10, 2023

Excellent service. Book came in great condition. Good

Date of experience: September 10, 2023
California
1 review
0 helpful votes
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All Good!
September 10, 2023

Outstanding! Book came as described! And on time.
Thank you

Date of experience: September 9, 2023
California
1 review
0 helpful votes
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Textbook Rental
September 10, 2023

I googled the name of my book ecampus.com was the cheapest, and it looked like it was a reliable source. I paid for my rental and it came on time. I would absolutely use the site again.

Date of experience: September 9, 2023
California
1 review
0 helpful votes
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Order wasn't filled for 2 weeks. The lack of availability was not mentioned when I ordered. I'm not asking for miracles, just honesty and communication about delays.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 9, 2023
Colorado
1 review
0 helpful votes
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Fast delivery
September 10, 2023

Was really fast. I received before I expected, that was really helpful.

Date of experience: September 9, 2023
Connecticut
1 review
0 helpful votes
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I still haven't received my product
October 9, 2023

Still waiting for my product. I have no idea why you keep asking me about it. The customer service is abysmal.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 9, 2023
California
1 review
0 helpful votes
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Pledge
September 9, 2023

The book is a good shape as eCampus.com promised to be. Came right on time. Well packed.

Date of experience: September 9, 2023
Virginia
1 review
0 helpful votes
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Review
September 9, 2023

It was great. The book shipped fast. I didn't have any problems when it came to ordering it. The website was simple to use.

Date of experience: September 9, 2023
Vermont
1 review
0 helpful votes
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This was a poor experience overall
October 9, 2023
Updated review

This was quick and easy to place the order for the book needed, however there was no indication when I placed her order how long it would take to get delivered. After a week of waiting it still had not shipped to me. After an additional 2-3 days without any indication of due date, I cancelled the order. Found the same book on Amazon to purchase for only $10 more than the rental price this site was charging- so that was another. I'd expect a deeper price difference for a rental. And now a week after cancelling the order, I've yet to see my refund.

Date of experience: September 9, 2023

Quick and straightforward
August 24, 2023
Previous review

Quick and straightforward

Date of experience: August 24, 2023
New York
1 review
0 helpful votes
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.
September 9, 2023

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Date of experience: September 8, 2023
Florida
1 review
0 helpful votes
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Excellent option to buy your books...
September 8, 2023

Easy to order, organized website, good variety of books, good price / performance.

Date of experience: September 8, 2023
Arizona
1 review
0 helpful votes
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Never received book!
October 8, 2023

I tried 3 times to get this but but every time they canceled my order. It was for my son who is attending school in New Mexico. I found the book elsewhere.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 8, 2023
Arizona
2 reviews
0 helpful votes
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Fast delivery
September 8, 2023

I was quite surprised with how fast the delivery was. Just in time for college

Date of experience: September 8, 2023
Erin C. eCampus.com Rep
over a year old

Thank you for shopping with us! -ecampus

Washington
1 review
0 helpful votes
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Stellar
September 8, 2023

Easy to find what I needed, great prices, good quality, fast delivery. Can't ask for anything more than that

Date of experience: September 8, 2023