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eCampus.com

4.3

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Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.


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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

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23,539 reviews

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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DO NOT BUY HERE
February 3, 2024

I ordered and paid for a book. The order was charged to my account then refunded then charged again. I message to seller asked what was going on no response. Then it is refunded again, I message to seller again to ask what was going on no response. Apparently I am not getting my book, I assume that they sold the book to someone else and never bother to take it down. I assume that since no one bothered to respond to any of my questions regarding the purchase. If you want a book and want to be sure that you can actually get what you order don't purchase from here.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 26, 2024
North Dakota
1 review
0 helpful votes
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Great purchase!
January 26, 2024

The books were very affordable and came to my house very quickly. They are in amazing shape and the whole process was really easy.

Date of experience: January 26, 2024
California
1 review
0 helpful votes
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Two thumbs up!
January 26, 2024

Fast shipping, new unused book, efficient and I am happy

Date of experience: January 25, 2024
New York
1 review
0 helpful votes
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Never Again
February 1, 2024

After purchasing a book a email was sent saying they didn't the book and can't find one

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 25, 2024
Alabama
1 review
0 helpful votes
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Never received my book
January 31, 2024

I never received my book and I had to pay a restock fee. I never received the item so it's still on your shelf. This was my first and last time purchasing anything off this site.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2024
Ohio
1 review
0 helpful votes
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Great experience
January 22, 2024

The book was cheap, and pearson is a great site for textbooks.

Date of experience: January 22, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for shopping at eCampus!

South Carolina
1 review
0 helpful votes
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Needed math textbook
January 21, 2024

I am renting a math textbook I need for a class. The book is in somewhat good condition.

Date of experience: January 21, 2024
Erin C. — eCampus.com Rep
over a year old

Hi Haley! I have notated your account regarding the condition of the rental. Thank you for shopping at eCampus!

Tennessee
1 review
0 helpful votes
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Nah
January 27, 2024

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eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 20, 2024
Illinois
2 reviews
0 helpful votes
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Book from eCampus
January 20, 2024

Website was user friendly and transaction was simple.

Date of experience: January 20, 2024
North Dakota
1 review
1 helpful vote
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So glad I chose this site!
January 19, 2024

Affordable prices and the books are in excellent condition! Dependable and reliable, not a scam.

Date of experience: January 19, 2024
California
1 review
0 helpful votes
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Satisfied customer will return again
January 16, 2024

Excellent service. Great prices. The materials came right on time when they said they would.

Date of experience: January 16, 2024
Virginia
1 review
0 helpful votes
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Slow to fill requests
January 23, 2024

So I ordered 2 text books with expedited shipping. First off, don't waste your money on expedited shipping. They are in no hurry to ship anything. Do not believe the hype. Their customer service is non existent. Mostly BOTs and a very long wait time to chart with a human.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 16, 2024
New York
1 review
0 helpful votes
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Good
January 16, 2024

Good but expensive to me, easy to travel with! Helps me a lot!

Date of experience: January 15, 2024
Michigan
1 review
0 helpful votes
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Service well done
January 15, 2024

I appreciate the customer support your company provides. Actually product as stated.

Date of experience: January 14, 2024
Tennessee
1 review
0 helpful votes
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Great option
January 15, 2024

Looking up books was easy and quick. Shopped around and these were the best prices

Date of experience: January 14, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you so much for choosing eCampus!

Illinois
1 review
0 helpful votes
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Good service
January 15, 2024

Efficient and excellent website for ordering books!

Date of experience: January 14, 2024
Texas
1 review
0 helpful votes
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VERY dissapointed with delivery time.
January 20, 2024

Ordered two books with 1-day delivery service on Dec 28th. First book arrived and everything was fine great. Second book arrived on Jan 12th. The course for that book is only 5wks long and I received the book in week 3.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 13, 2024
Washington
1 review
0 helpful votes
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Shipping
January 20, 2024

I never received a shipping confirmation email. Tried to call company and wasn't able to get through. The book finally arrived 12 days later.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 13, 2024
Connecticut
1 review
0 helpful votes
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Prompt and courteous service
January 13, 2024
Updated review

I only wish that the use copy I purchased had been better described. As it turns out, it is in very good shape, but I did not know that when I ordered it and was worried it might have markings and other imperfections.

Date of experience: January 13, 2024

Very difficult
January 3, 2024
Previous review

Very difficult.

Date of experience: January 3, 2024
Kentucky
1 review
0 helpful votes
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Received and Great price
January 12, 2024

Going to college is expensive and so are textbooks. This was a great price and received after a snafu with the address and delivery. Good condition and very satisfied.

Date of experience: January 12, 2024