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eCampus.com

4.3

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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

Instant Feedback

23,532 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Logan MRI first edition
April 8, 2024
Updated review

Very unhappy. I never experienced before such a service as you give it. Nobody contact me.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 28, 2024

Great book site
March 21, 2024
Previous review

Great book site.

Date of experience: March 11, 2024
Washington
1 review
0 helpful votes
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Very simple and intuitive to utilize the website. Able to navigate quickly and all information was easily outlined to help me make my decision.

Date of experience: March 27, 2024
Idaho
1 review
0 helpful votes
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Good experience overall
April 5, 2024

The price was good and the shipping time right but the book was more damaged than I expected for something described as "good" used quality.

Date of experience: March 26, 2024
New York
1 review
0 helpful votes
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Review
April 5, 2024

Overall it was good. I am concerned about how I am goin to send the book back when the time comes. But I'll email a representative.

Date of experience: March 26, 2024
Pennsylvania
1 review
0 helpful votes
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Preview
April 4, 2024

I LOVED that I could preview the book for 7 days until the actual book arrived. It was so convenient, and really helpful as my class had already started.

Date of experience: March 24, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for being a valued customer! -eCampus

Virginia
1 review
0 helpful votes
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Fast and Simple
April 4, 2024

Product was given in the right amount of time and in time for my exam

Date of experience: March 24, 2024
Alabama
1 review
0 helpful votes
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Great Book
April 1, 2024

I like that the delivery was in the time frame that was mentioned on the website.

Date of experience: March 22, 2024
Arizona
1 review
0 helpful votes
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Great Experience
March 31, 2024

It was a very easy process and I received my products very quickly.

Date of experience: March 21, 2024
Illinois
1 review
0 helpful votes
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Great first time experience
March 28, 2024

Very efficient and easy to order. I highly recommend using them.

Date of experience: March 18, 2024
Kansas
1 review
0 helpful votes
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Never received the book
March 26, 2024

I ordered the ebook and it was supposed to be available within 24 hours. 48 hours later still did not receive so cancelled the order and bought the book off Amazon for a higher price but at least I received it.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 15, 2024
New York
1 review
0 helpful votes
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Good experience
March 25, 2024

My book was delivered quickly and arrived in great condition.

Date of experience: March 14, 2024
Arizona
1 review
0 helpful votes
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First Timer
March 21, 2024

This is the first time I ordered from ecampus, and I found my book quickly and the checking out processing was quick and easy. My book was in my portal immediately, which allowed me to get right to work on my school work. Love love!

Date of experience: March 11, 2024
Florida
1 review
0 helpful votes
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Great
March 21, 2024

I had a great experience so far. Was easy to find the book I needed.

Date of experience: March 11, 2024
Texas
1 review
0 helpful votes
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Cheap but no what I would say typical
March 17, 2024
Updated review

Cheapest rental shipping time was ok but I received the book wrapped up in rubber bands and it is not a bound book. I was not informed it was assembly required.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 7, 2024

Cheapest rental
February 21, 2024
Previous review

Cheapest rental

Date of experience: February 21, 2024
Georgia
1 review
0 helpful votes
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Good business with good textbooks
March 5, 2024

It was very easy to order from eCampus. My book arrived when it was supposed to, and the book was in really good condition. I would definitely recommend ordering textbooks from eCampus.

Date of experience: March 5, 2024
Minnesota
1 review
0 helpful votes
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Nurse Educator Student
March 5, 2024

Quick devilry, item shipped as described. Exactly what I was looking for in guiding my homework for my class.

Date of experience: March 4, 2024
Massachusetts
2 reviews
0 helpful votes
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The website is very easy to navigate. Finding what I needed was simple and took little time. The check out process was efficient.

Date of experience: March 4, 2024
Tennessee
1 review
0 helpful votes
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It was a great first experience. My book arrived just in time and it was in perfect condition.

Date of experience: March 2, 2024
Pennsylvania
2 reviews
0 helpful votes
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Good service
February 25, 2024

Good quality book was delivered in timely manner.
Book was in a very good condition.

Date of experience: February 25, 2024
Dominica
1 review
0 helpful votes
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Excellent
February 25, 2024

Very fast and easy to use and the book is not voluminous

Date of experience: February 25, 2024