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eCampus.com

4.3

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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

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23,523 reviews

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California
1 review
0 helpful votes
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Borrowed a Textbook
May 7, 2024

This was such an easy and fast way to get a textbook I needed for my doctoral program. Book was delivery quickly and checkout was seamless. My only complaint is that the book had a strong cigarette smoke smell - previous owner or borrower must have smoked while studying. Customers should probably be notified or be able to select "non-smoking household" because some people are even allergic to the odor. Hope you can add to customer service.

Date of experience: April 25, 2024
New York
1 review
0 helpful votes
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Great Experience
May 7, 2024

I received the ordered book on time and I am very pleased with the service.

Date of experience: April 23, 2024
California
1 review
0 helpful votes
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Too many review questions.
May 7, 2024

Trying to prevent "review please" email spam. Really trying.

Date of experience: April 22, 2024
Texas
3 reviews
0 helpful votes
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Would order from again
May 2, 2024

Book was new with access code and found for about $50 cheaper than elsewhere.

Date of experience: April 22, 2024
Pennsylvania
1 review
0 helpful votes
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School Books
April 30, 2024

It was very quick and good experience because I needed the book.

Date of experience: April 19, 2024
California
1 review
0 helpful votes
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Bad service
April 29, 2024

I ordered my textbook on 4/9, but the seller canceled it on 4/19. During that time, there were delays without notice, and the customer center did not respond.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 19, 2024
Washington
1 review
0 helpful votes
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Pearson and eCampus are awful
April 29, 2024

Was sent a used book as a rental for a disgustingly expensive price. Book would cost twice as much to keep. They absolutely take advantage of students. Disgusting and unethical. Not easy. Not fast. Not cheap.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 19, 2024
California
1 review
0 helpful votes
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I'd order from them again
April 23, 2024

I was able to find what I needed. I now just need to pay attention that I am ordering the right thing. I got it in an okay time.

Date of experience: April 12, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for being a valued customer! -eCampus

California
1 review
0 helpful votes
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Nice option
April 20, 2024
Updated review

Customer support cancelled my first order as they thought it was suspicious activity. I had to place a second order for the ae book.

Date of experience: April 10, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for choosing eCampus!


Customer support was very helpful!
April 6, 2024
Previous review

Customer support was very helpful!

Date of experience: March 27, 2024
Washington
1 review
0 helpful votes
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Cancelled order then didn't refund expedited shipping amount even though order was delayed.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 8, 2024
Maryland
2 reviews
0 helpful votes
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Great product
April 18, 2024

Great product for reading and preparing for my promotion.

Date of experience: April 8, 2024
Texas
1 review
0 helpful votes
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Great service
April 6, 2024

Very affordable and high-quality resale book no scratches no notes and pretty much new condition. For a small fraction of the original price. The book came right when they said it would be here. They shipped it the next day after ordering, which was very quick.

Date of experience: April 5, 2024
Washington
1 review
0 helpful votes
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Great price and quick delivery
April 15, 2024

I was able to find the textbook for my course that was unavailable anywhere else at such an economical price!

Date of experience: April 5, 2024
Kentucky
2 reviews
0 helpful votes
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Ordering is easy
April 13, 2024

Ordering was easy hopefully shipping is quick. I needed to purchase and rent and could on ecampus. Shipping updates were posted regularly.

Date of experience: April 3, 2024
Florida
1 review
0 helpful votes
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Great price
April 13, 2024

Fast delivery and Coupons are sometimes available and if you establish an account. Sometimes you earn points after your purchases.

Date of experience: April 3, 2024
Ohio
1 review
0 helpful votes
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Content Area Reading
April 11, 2024

The book was for a course requirement. It came in good condition and rapidly.

Date of experience: April 1, 2024
California
1 review
0 helpful votes
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I will never purchase from E-campus again
April 8, 2024
Updated review

This company is worse than a horror movie.
The price of the book was too much, the customer service where is it? The delivery time and communication of delivery time is horrible. This company needs to shut down. And let Amazon be number one like always.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 29, 2024

First time user praying everything goes smoothly
March 25, 2024
Previous review

First time user praying everything goes smoothly.

Date of experience: March 15, 2024
New York
1 review
0 helpful votes
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Logan MRI first edition
April 8, 2024
Updated review

Very unhappy. I never experienced before such a service as you give it. Nobody contact me.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 28, 2024

Great book site
March 21, 2024
Previous review

Great book site.

Date of experience: March 11, 2024
Washington
1 review
0 helpful votes
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Very simple and intuitive to utilize the website. Able to navigate quickly and all information was easily outlined to help me make my decision.

Date of experience: March 27, 2024
Idaho
1 review
0 helpful votes
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Good experience overall
April 5, 2024

The price was good and the shipping time right but the book was more damaged than I expected for something described as "good" used quality.

Date of experience: March 26, 2024