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eCampus.com

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.


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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

Instant Feedback

23,539 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Great service
June 30, 2024

Great item and service provided by the customer service team and easy access for book checkouts

Date of experience: June 20, 2024
New York
1 review
0 helpful votes
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-
June 30, 2024

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Date of experience: June 20, 2024
Georgia
1 review
0 helpful votes
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Please see previous comment concerning delay in shipping and inability to extend online access to course material.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 20, 2024
Virginia
1 review
0 helpful votes
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Great experience.
June 30, 2024

Great experience. Thank you. All good. Thank you. Would return

Date of experience: June 19, 2024
Florida
1 review
0 helpful votes
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.
June 29, 2024

Transaction is not complete. Please do not consider this a review.

Date of experience: June 19, 2024
New York
1 review
0 helpful votes
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Took so long to get here
June 29, 2024

It kept getting delayed and it's a rental! So I don't have it for that long to begin with!

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 18, 2024
Alabama
1 review
0 helpful votes
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Excellent service
June 28, 2024

Happen to find the site while looking to buy expensive text books for graduate school. It was easy to navigate, and I found what I needed quickly and it was very efficient. It gave me a few options, including rental, which worked well for me! For rentals, my books were in perfect condition! They came in within a few days. I was greatly impressed.

Date of experience: June 18, 2024
Pennsylvania
1 review
0 helpful votes
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Great
June 27, 2024

It is very easy to find the book you need. The book was also in good condition.

Date of experience: June 17, 2024
Texas
1 review
0 helpful votes
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Rented a book
June 27, 2024

I rented a book it came and its in good condition, came quickly decent price to rent I guess

Date of experience: June 17, 2024
Colorado
1 review
0 helpful votes
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Easy
June 27, 2024

Cheap, easy service to get textbooks. Haven't returned it yet so I'm unsure if that will be equally easy but this was a great alternative option to others for the book I needed.

Date of experience: June 17, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for shopping at eCampus!

North Dakota
1 review
0 helpful votes
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Books at a discount
June 27, 2024

The whole experience was easy and hassle free. Will buy from them again

Date of experience: June 17, 2024
Maryland
1 review
0 helpful votes
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Nothing
June 26, 2024

It was good the product was good. Good quality. It arrived on time.

Date of experience: June 16, 2024
New York
1 review
0 helpful votes
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Nutrition & You
June 23, 2024

I had a great experience with eCampus.com, the book arrived in a timely manner.

Date of experience: June 12, 2024
South Carolina
1 review
0 helpful votes
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Horrible site with no service
June 23, 2024

Tried to purchase an etextbook, but site wouldn't accept my payment info so I asked for help from customer service - which is only over chat. The employee took and entered my payment information and was told the book would be available in 24 hours or less. Over 48 hours later I still couldn't access the book. I asked for help again to be told my purchase was "under investigation" but wouldn't tell me why or what that meant. Another 12+ hours and I get an email saying my order was cancelled. Still no explanation as to why. They charged my card at time of initial purchase with help from the employee, but wouldn't give me access to the book, then said it would take 3-5 business days to give a refund. This site SUCKS! WOULD NOT RECOMMEND!

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 12, 2024
Florida
1 review
0 helpful votes
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Great Company to work with.
June 22, 2024

Website easy to use and very well laid out. Ordering was easy and it was easy to use there site.

Date of experience: June 12, 2024
Washington
1 review
0 helpful votes
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.
June 22, 2024

...

Date of experience: June 12, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for shopping with us! -eCampus

Texas
1 review
0 helpful votes
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The delivery time was a bit long, but they arrived on time. The page is easy to navigate, with products that I need at a good price. The tracking took a while to work. Customer service was helpful.

Date of experience: June 11, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for your feedback and for choosing eCampus!

New York
1 review
0 helpful votes
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Stellar Quality Rented Textbook
June 21, 2024

This book was like-new quality upon receiving it. As I am using this textbook for a summer course, it allows for a wonderful educational experience!

Date of experience: June 11, 2024
Indiana
1 review
0 helpful votes
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Good
June 20, 2024

Good, it was very simple. I don't have anything else to say about it

Date of experience: June 10, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you! -eCampus

Missouri
1 review
0 helpful votes
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Great option
June 20, 2024

I needed this for grad school, but didn't want to pay $50-$60 for it. Found the option to rent and it was perfect for my summer term!

Date of experience: June 10, 2024