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eCampus.com

4.3

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Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.


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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

Instant Feedback

23,527 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Cost saver books website
August 23, 2024

Like a new book, very good website to save cost. Highly recommended!

Date of experience: August 13, 2024
Germany
1 review
0 helpful votes
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Super fast delivery
August 23, 2024

Not as expensive as other stores, and a good selection of volumes.

Date of experience: August 13, 2024
West Virginia
1 review
0 helpful votes
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Book
August 22, 2024

Good and easy to shop and find the book needed for your class!

Date of experience: August 12, 2024
Massachusetts
2 reviews
0 helpful votes
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Great read
August 22, 2024

Excellent experience. Great prices. It was received on time and great price.

Date of experience: August 12, 2024
Pennsylvania
1 review
0 helpful votes
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If I were to have purchased this book through my university's bookstore, I would have paid substantially more, so I am pleased with the book I received for the price I paid.

Date of experience: August 11, 2024
New York
1 review
0 helpful votes
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Renter BEWARE
August 20, 2024

I rented a book from ecampus last semester and when I received the book a few of the pages were wrinkled but nothing out of the ordinary for a used rental book. However, when I returned the rental I was charged a fee of OVER $100 because the book was deemed "UNUSABLE" citing water damage. I returned the book in the same condition in which it was received. When I originally opened the shipping packaging nothing was wet, and while the book was in my care no water came in contact with the book. Because I did not report the "damage" when I received the book, ecampus deemed that it occurred while in my care. Customer service was entirely unhelpful and is only available via "live chat" which is also ridiculous. If you choose to rent from this company report any less than perfect issues with the books right away, otherwise they may charge you a ridiculous amount of money. I DO NOT RECOMMEND THIS COMPANY and will NEVER use them again nor suggest it to my friends/fellow students. I wish I could give them less than 1 star because they don't even deserve that. DO NOT RENT FROM THEM!

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 10, 2024
Texas
1 review
0 helpful votes
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Order cancelled, never refunded
August 18, 2024
Updated review

I cancelled my book order with customer service. I was told my refund would go back to my Venmo Account in 3-5 business days. It never arrived. I contacted customer service again and this time was told I would get my refund in 30 days via check in the mail, but since they only cut checks on Thursdays, it would be an additional week. Unless you have unlimited time to chase down your refund with customer service, I would order from somewhere else.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 8, 2024

Easy to find the book I needed
August 1, 2024
Previous review

Easy to find the book I needed.

Date of experience: July 22, 2024
Hawaii
1 review
0 helpful votes
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No comment
August 18, 2024
Updated review

It is ok with free shipping. Thanks for that. However, there is no refund for price changing even within 2 to 3 weeks since ordered.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 8, 2024

It is ok with free shipping
July 29, 2024
Previous review

It is ok with free shipping

Date of experience: July 19, 2024
New York
1 review
0 helpful votes
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Great service
August 18, 2024

Fast and convenient for people who work a lot. Will choose this service again.

Date of experience: August 8, 2024
Indiana
1 review
0 helpful votes
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10/10
August 18, 2024
Updated review

Easy process. Quick delivery. Hassle free. Textbook is like brand new. I also appreciate e-campus confirming that the book was delivered

Date of experience: August 7, 2024

Shipping price should be included before checking out
August 3, 2024
Previous review

Shipping price should be included before checking out

Date of experience: July 24, 2024
Alabama
1 review
0 helpful votes
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Not bad
August 17, 2024

Good delivery time. Overall satisfied good place get it now

Date of experience: August 7, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for choosing eCampus!

Arkansas
1 review
0 helpful votes
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Good condition and cheap
August 16, 2024

My experience was good as textbook rentals go. I used a price comparison, and this was the cheapest one.

Date of experience: August 6, 2024
Maryland
1 review
0 helpful votes
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NA
August 16, 2024

The site was easy to use and navigate however I had 2 other items that were cancelled and got no notification. It was only when I realized that I hadn't gotten the books- about 2 weeks later that I found out.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 6, 2024
Ohio
1 review
0 helpful votes
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Micro RN Class Book
August 16, 2024

Great condition, hard cover copy, few scribbles in some of the pages, otherwise great condition! This copy IS actually the 2024 Release Edition, regardless of the picture shown of the old edition. Would highly recommend! I saved A LOT by renting this online rather than purchasing in my college bookstore. Fast delivery.

Date of experience: August 6, 2024
North Carolina
1 review
0 helpful votes
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Discounted for a reason
August 15, 2024

Book is good enough for class, but item description wasn't clear that it would be printed on very thin flimsy paper hole punched for a 3 ring binder.

Date of experience: August 5, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for your feedback and for choosing eCampus!

Kansas
1 review
0 helpful votes
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Great to Buy Books
August 14, 2024
Updated review

For easy to purchase books or receive online textbooks! Customer service helps you quick if you need support too

Date of experience: August 4, 2024

Great place to order books!
June 7, 2024
Previous review

Always the best to help me find the cheapest books for college!

Date of experience: May 28, 2024
Arizona
1 review
0 helpful votes
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DIRTY
August 14, 2024

HORRIBLE! The book claimed it would be delivered in a matter of days and instead took weeks! The book came in too late and I couldn't complete my assignments in time so I got a 0% on all the assignments that required this book to complete. All because it wasn't delivered in time. I paid a ridiculous rented amount of $50 all for it too come in weeks too late and completely filthy dirty! It has dirt and every kind of stains you can possibly imagine on it and all kinds of writings and highlighting's! I couldn't even touch the thing without putting gloves on! The experience and this book and the price, all of it is just HORRIBLE! NEVER will i rent or buy a book from this company again!

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 4, 2024
Ohio
1 review
0 helpful votes
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Book Delivery
August 11, 2024
Updated review

Very easy to navigate. Always has the books I am looking for.

Date of experience: August 1, 2024

Very helpful
December 27, 2023
Previous review

Very helpful

Date of experience: December 27, 2023
California
1 review
0 helpful votes
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The books I needed were easy to find and the most affordable option I found. They also shipped very quickly so I didn't need to worry about not having them in time for the semester. They are also in very good condition.

Date of experience: July 31, 2024
Mississippi
1 review
0 helpful votes
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All good!
August 10, 2024

Shipped quickly, reasonable price, and it was a hard to find elsewhere textbook!

Date of experience: July 31, 2024