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eCampus.com

4.3

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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

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23,531 reviews

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Ohio
1 review
0 helpful votes
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Book Delivery
August 11, 2024
Updated review

Very easy to navigate. Always has the books I am looking for.

Date of experience: August 1, 2024

Very helpful
December 27, 2023
Previous review

Very helpful

Date of experience: December 27, 2023
California
1 review
0 helpful votes
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The books I needed were easy to find and the most affordable option I found. They also shipped very quickly so I didn't need to worry about not having them in time for the semester. They are also in very good condition.

Date of experience: July 31, 2024
Mississippi
1 review
0 helpful votes
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All good!
August 10, 2024

Shipped quickly, reasonable price, and it was a hard to find elsewhere textbook!

Date of experience: July 31, 2024
New York
1 review
0 helpful votes
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Great
August 10, 2024

Great no.problem with receiving the product. I. Good condition no damaged pages.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 31, 2024
Louisiana
1 review
1 helpful vote
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I selected standard shipping for my order which unbeknownst to me was actually usps bound printed matter, which is USPS slowest and least reliable method. Now I have to worry about my textbook not arriving before my classes start. Ecampus should label shipping methods clearly at checkout "standard" should be referred to as "economy".

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 30, 2024
California
1 review
0 helpful votes
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Order was cancelled first
August 9, 2024

My son ordered the book first but was cancelled due to some issue that ecampus couldn't verify his credit card, I had to order the book for him.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 29, 2024
West Virginia
1 review
0 helpful votes
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Good book, quick shipping
August 8, 2024

The book was in top condition. I prefer a textbook over a digital copy.

Date of experience: July 29, 2024
Tennessee
1 review
0 helpful votes
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This online service of renting the books was so helpful in nursing school

Date of experience: July 29, 2024
Texas
1 review
0 helpful votes
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Great service
August 8, 2024

Easy to navigate! Reliable great service with reasonable pricing.

Date of experience: July 28, 2024
Texas
1 review
0 helpful votes
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Excellent service!
August 8, 2024

Libros en perfecto estado para comprar o rentar, una excelente opcion!

Date of experience: July 28, 2024
Illinois
1 review
0 helpful votes
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Book Review
August 6, 2024

Came on time and really was happy in its arrival. Was delivered with care and was able to track it efficiently

Date of experience: July 26, 2024
California
1 review
0 helpful votes
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Easy from start to finish
August 5, 2024
Updated review

Easy to order and items arrived quickly! The order arrived exactly as described. ECampus is my go-to source for textbooks!

Date of experience: July 26, 2024

Easy access to the books I need
December 16, 2022
Previous review

Easy access to the books I need

Date of experience: December 16, 2022
Pennsylvania
1 review
0 helpful votes
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Finding the book was easy, and buying was just as easy. Would recommend.

Date of experience: July 26, 2024
Pennsylvania
1 review
0 helpful votes
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Last Minute Need
August 3, 2024

Book came on time after a last minute order. Book was in great condition.

Date of experience: July 24, 2024
Oregon
1 review
0 helpful votes
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I needed the books quickly, and it took weeks for them to arrive. Upon receiving my complaint, eCampus provided me with the means of returning the books without paying the restocking fee. I appreciate the responsive customer service.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 23, 2024
New Jersey
2 reviews
0 helpful votes
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Good job
August 1, 2024

I was very happy with my experience. You guys were professional and timely

Date of experience: July 22, 2024
Ohio
1 review
0 helpful votes
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The flash vol 15: finish line
July 29, 2024

Ordered the book. Waited almost two weeks for it to ship. Then order was canceled out of the blue. Don't shop with ecampus if you really want or need something

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 19, 2024
Rhode Island
1 review
0 helpful votes
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Textbook necessary for one of my classes, ordered a week before class started and came within the e first week of class. Still had to pay a pretty hefty price though, even for a rental

Date of experience: July 19, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for your feedback and for shopping at eCampus!

Utah
2 reviews
0 helpful votes
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Text Book
July 28, 2024

Wonderful, arrived when it was suppose to. Would do it again.

Date of experience: July 18, 2024
North Carolina
1 review
0 helpful votes
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Fast delivered
July 28, 2024

It was faster! Just in time for my class. I hope it helps me with my homeworks instead of the electronic version.

Date of experience: July 18, 2024