Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of eCampus.com

eCampus.com

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.


Sponsored message from eCampus.com
Use Coupon Code SITEJABBER for 3% Off Your Order!
Claim Deal
How would you rate eCampus.com?
grey stargrey stargrey stargrey stargrey star

eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

Instant Feedback

23,523 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Brian E.
Unfollow Brian E.
Share Review
Report Review

Music Book
September 8, 2024

It was a Fast checkout after i setup the account and made the order

Date of experience: August 29, 2024
California
1 review
0 helpful votes
Follow Kelly A.
Unfollow Kelly A.
Share Review
Report Review

Order Review
September 8, 2024

I had to cancel my order for the Mergers and Acquisitions book because it was still awaiting fulfillment a week after I ordered it

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 29, 2024
Alabama
1 review
0 helpful votes
Follow Erica J.
Unfollow Erica J.
Share Review
Report Review

Awesome vendor!
September 8, 2024

Easy and fast ordering! I ordered one day and my item was here the next.

Date of experience: August 29, 2024
Pennsylvania
1 review
0 helpful votes
Follow Tahira Q.
Unfollow Tahira Q.
Share Review
Report Review

Boooom price good
September 8, 2024

Its great for the pricing and everything else including rentals

Date of experience: August 29, 2024
California
1 review
0 helpful votes
Follow Eder Q.
Unfollow Eder Q.
Share Review
Report Review

Nice quality
September 8, 2024

Good shipping, it was without the business days they claimed

Date of experience: August 28, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for choosing eCampus!

New Jersey
1 review
0 helpful votes
Follow Joe Q.
Unfollow Joe Q.
Share Review
Report Review

Delay
September 8, 2024

It's been three and a half weeks since I ordered my books and still haven't received my complete order. I have only received one book. My semester already began and I've gone 2.5 weeks without my textbooks. I have always used ecampus and have had positive experiences but this time, I am extremely disappointed in the time it has taken to receive my order. I thought i would receive my order in 7 business days but it's been 17 days and still nothing.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 28, 2024
Texas
2 reviews
0 helpful votes
Follow Zachary Y.
Unfollow Zachary Y.
Share Review
Report Review

Good Value
September 8, 2024

The process of ordering was great...the time between order and delivery was almost 2 weeks though.

Date of experience: August 28, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for being a valued customer! -eCampus

Colorado
1 review
0 helpful votes
Follow Isabel S.
Unfollow Isabel S.
Share Review
Report Review

Terrible Experience
September 7, 2024

It's been 17 days and I haven't received my order. My shipment was "returned to sender," so I've been told that the package is considered delivered. I've reached out to customer service several times and have yet to receive any follow up or satisfactory response. This is unbelievably frustrating, and I paid $150 to rent a textbook for a semester, and am now fighting to prove that I haven't received the book, and won't even have it for the entire semester now (classes started last week).

Date of experience: August 28, 2024
Wisconsin
1 review
0 helpful votes
Follow Jillian S.
Unfollow Jillian S.
Share Review
Report Review

No other options
September 7, 2024

The coupons and list prices are deceiving and it does not come out any cheaper than other places. I paid extra for expedited shipping and saw the book located 5 miles down the road on a Friday and no delivery until Tuesday. Wouldn't have needed to pay the extra money for faster shipping.

Date of experience: August 28, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for choosing to shop with us! -eCampus

Florida
1 review
0 helpful votes
Follow Paul L.
Unfollow Paul L.
Share Review
Report Review

Review
September 7, 2024

It was good i went on my schools website it directed me here, then it was easy and made it easy to order online

Date of experience: August 28, 2024
Florida
1 review
0 helpful votes
Follow Camilyn O.
Unfollow Camilyn O.
Share Review
Report Review

Doesn't include Required ECode
September 7, 2024

The book itself is pretty standard, unfortunately it doesn't come with the required ECode for homework for my class so I had to make another purchase to buy the code that came with the EBook. If I had known originally, I wouldn't have rented this, but that's more my fault than the eCampus. It might be nice to have a more visible note somewhere that most classes require codes that are not included with these.

Date of experience: August 28, 2024
Erin C. — eCampus.com Rep
over a year old

We do not guarantee supplemental materials like access codes, CD's or workbooks with rental orders, eBooks, or used book purchases. These supplements are typically one-time use items and are usually used by the first owner and can't be used again.

We include this disclaimer in the product description, listed below the picture of the item on the item details page. In addition, this information is provided at checkout and on the Help Desk of our web site. If you are not satisfied with your book for any reason, you may return it within 25 days from the date of shipment for a refund using the return label inside your My Account. Thank you! -eCampus

New York
1 review
0 helpful votes
Follow A. C.
Unfollow A. C.
Share Review
Report Review

Awesome
September 7, 2024

Simple as that, ordered and it delivered... Nothing more to say

Date of experience: August 28, 2024
Michigan
1 review
0 helpful votes
Follow Annelle Z.
Unfollow Annelle Z.
Share Review
Report Review

Sent me the wrong book
September 7, 2024

They sent me the wrong book and when I reached out they said they didn't have the book I ordered in stock. I don't know why they let me buy a book that wasn't available, but they did. Huge waste of my time

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 28, 2024
Florida
1 review
0 helpful votes
Follow Lydia Q.
Unfollow Lydia Q.
Share Review
Report Review

It is very good
September 7, 2024

It was efficient and helpful for my college semester. The book is exactly what I needed

Date of experience: August 28, 2024
Kansas
1 review
0 helpful votes
Follow Joanna Z.
Unfollow Joanna Z.
Share Review
Report Review

Used Fahrenheit 451 Novels
September 7, 2024

Some were different editions which isn't ideal in an ELA high school classroom (ordered 25); however, I can make it work. Fast & cheap shipping.

Date of experience: August 28, 2024
Pennsylvania
1 review
0 helpful votes
Follow Sophia G.
Unfollow Sophia G.
Share Review
Report Review

Quick delivery
September 7, 2024

The book is in great condition. It came quickly. It has 'rental copy' printed on the front of the book. I'm wondering if there is any difference in the rental copy and the actual copy. There was no description online about this.

Date of experience: August 28, 2024
Texas
1 review
0 helpful votes
Follow Walter N.
Unfollow Walter N.
Share Review
Report Review

Not my favorite
September 7, 2024

Expensive, not easy to navigate at all. I'm still figuring out how to return my book.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 27, 2024
California
1 review
0 helpful votes
Follow Sunny Y.
Unfollow Sunny Y.
Share Review
Report Review

Its good
September 7, 2024

Order went well very late package though, a little upset but its all good

Date of experience: August 27, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for choosing eCampus!

Virginia
1 review
0 helpful votes
Follow Mac M.
Unfollow Mac M.
Share Review
Report Review

Great
September 6, 2024

Thank you for being an available option- great customer service

Date of experience: August 27, 2024
California
1 review
0 helpful votes
Follow Jesse Y.
Unfollow Jesse Y.
Share Review
Report Review

Good book
September 6, 2024

Great rental, good book, very good condition, I would order from campus again for all my classes in the future

Date of experience: August 27, 2024