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eCampus.com

4.3

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Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.


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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

Instant Feedback

23,539 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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No
September 12, 2024

Greatshisifbtbrkebfhsksjfbfbrnejjejekfihdbbejejvrks

Date of experience: September 2, 2024
Isle of Man
1 review
0 helpful votes
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Book not received to date!
September 12, 2024

Disappointed - because book not received - anxiously awaiting!

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 2, 2024
California
1 review
0 helpful votes
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Didn't need
September 12, 2024

Returned book. It took a while but it does not matter anymore.

Date of experience: September 1, 2024
District of Columbia
1 review
0 helpful votes
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Happy Customer
September 12, 2024

Super easy and affordable to order. Chegg's new competitor.

Date of experience: September 1, 2024
Virginia
1 review
0 helpful votes
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Expensive, but good quality
September 11, 2024

Everything is expensive but the book was in good condition and what I needed.

Date of experience: September 1, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for shopping with us! -eCampus

Florida
1 review
0 helpful votes
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As I said I need to return this one book for a refund maybe find another one more what I want to readY?

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 1, 2024
Arkansas
1 review
0 helpful votes
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Paramedic text books
September 10, 2024

I ordered this two volume set and received one of the books. It's been about 3 weeks and I still done have the other volume.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 31, 2024
Louisiana
1 review
0 helpful votes
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Looseleaf
September 10, 2024

Fast delivery, product as expected. The pages tear easily - heads up!

Date of experience: August 31, 2024
Florida
1 review
0 helpful votes
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Very Poor Customer Service
September 10, 2024

I ordered a sociology textbook as soon as I found out what textbooks I needed. I received it in adequate time but did not open the box until I knew I needed the book. When I opened the box it was an art textbook. When I called the customer service number on the invoice included with the box I was told they could not address my problem and I had to use the 'Live Chat' or email to address it. After 40 minutes of 'Live Chat' with a representative I was told it could take up to 9 days to get the replacement textbook and when I explained that it was an eCampus error and it shouldn't take that long to receive a replacement textbook I was disconnected without any solution. I then had to email the issue. It took two days for a response and so I am now 4 weeks into class without the proper textbook. I would highly suggest that you avoid this company unless you want to deal with nothing but difficulties in making their error in an order right.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 31, 2024
Mexico
1 review
0 helpful votes
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Don't sell what you don't have
September 10, 2024

Title says it all. Unable to fulfill, yet still listed in heir site. Not able to get this book for daughter in time for first quiz of school year.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 31, 2024
North Carolina
1 review
0 helpful votes
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Great Experience
September 10, 2024

I have no complaints regarding this order! I am hoping to be able purchase my rental book after the rental period.

Date of experience: August 31, 2024
Oregon
2 reviews
10 helpful votes
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This is a beautiful book.
September 10, 2024

It was in better than described condition. We got it in great time.

Date of experience: August 30, 2024
Pennsylvania
1 review
0 helpful votes
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The site was easy to use to purchase my textbook for class. My book came in a timely manner and was in good condition. The price was a little expensive for just a rental book that I'm going to return at the end of the semester. Otherwise, it was a positive experience and transaction.

Date of experience: August 30, 2024
Ohio
1 review
0 helpful votes
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Great quality!
September 9, 2024

This book was pretty much brand new! Crisp pages and it came really fast. I will continue to use this site for all of my book purchases and rentals.

Date of experience: August 30, 2024
Michigan
1 review
0 helpful votes
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Exactly what I expected. Thank you
September 9, 2024

Exactly what I expected. Delivery on time for school. Thank you.!

Date of experience: August 30, 2024
California
1 review
0 helpful votes
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Got a refund.
September 9, 2024

No book, but got a refund. Only 29 more characters to make, Kappa.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 30, 2024
Louisiana
1 review
0 helpful votes
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Was as advertised
September 9, 2024
Updated review

They were fast on shipping. Book was in good condition like it said. Good pricw

Date of experience: August 30, 2024

Fast and easy
August 29, 2024
Previous review

Fast and easy. Thank you.

Date of experience: August 19, 2024
Massachusetts
1 review
0 helpful votes
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Good
September 9, 2024

Good quality, helpful for those studying mental health! :))

Date of experience: August 30, 2024
Ohio
1 review
0 helpful votes
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Pretty neat
September 9, 2024
Updated review

I would like to see more options for rental lengths for all textbooks though

Date of experience: August 29, 2024

I would like to see more options for rental lengths...
August 25, 2024
Previous review

I would like to see more options for rental lengths for all textbooks

Date of experience: August 15, 2024
Florida
1 review
0 helpful votes
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I am pleased
September 9, 2024

I received the book ahead from the start of my class and the book is in really good condition.

Date of experience: August 29, 2024