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eCampus.com

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.


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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

Instant Feedback

23,541 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Voice and Vision
September 14, 2024

It was quick.It was cheap and they had a physical copy of the book.

Date of experience: September 4, 2024
Erin C. eCampus.com Rep
over a year old

Thank you for shopping with us! -eCampus

California
1 review
0 helpful votes
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Great
September 14, 2024

The books I ordered arrived in perfect condition, and the instructions for returning them were easy to understand. I'm so happy I decided to work with eCampus.

Date of experience: September 3, 2024
Missouri
1 review
0 helpful votes
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It was great!
September 14, 2024

This is an easy website to navigate but always look at the price differences between rental and buying. Some books were only a couple dollars more to buy so I spent the extra 5 dollars to keep the books since you don't get your money back for sending them back!

Date of experience: September 3, 2024
California
1 review
0 helpful votes
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Effortless
September 14, 2024

I did a quick search to locate my books and effortlessly purchased my items.

Date of experience: September 3, 2024
Utah
1 review
0 helpful votes
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Thank you!
September 14, 2024

Thanks for helping poor college students save a buck…or $70

Date of experience: September 3, 2024
California
1 review
0 helpful votes
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I did this because I have to
September 13, 2024

I did this because I have to 🤷🏼‍ I bought textbooks that are way too overpriced everywhere else. Still overpriced here in my opinion but it is what it is.

Date of experience: September 3, 2024
North Carolina
1 review
0 helpful votes
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Quick
September 13, 2024

Fast service, quality, on time
Useful for class
Expensive not to be hardback

Date of experience: September 3, 2024
North Carolina
1 review
0 helpful votes
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I rented a book from this website and it confirmed availability, let me pay, and sent me a confirmation email. Then the status never changed from pending and I realized that they did not actually have this book in stock and it was never going to arrive. I canceled the order and got a refund. It was just frustrating because I needed the book for a class and had to then order from somewhere else and wait for it to arrive. Poor inventory management and poor communication with customers.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 3, 2024
West Virginia
1 review
0 helpful votes
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Was good 👍
September 13, 2024

It was good
Great price and it arrived quickly. Very cool yep

Date of experience: September 3, 2024
New Jersey
1 review
0 helpful votes
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Law Book
September 13, 2024

I received the textbook in a timely manner. I returned it the same day because it was the wrong edition.

Date of experience: September 3, 2024
California
1 review
0 helpful votes
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Great Rental Condition
September 13, 2024

Shipping was delayed by a bit maybe like by a week I believe but my rental book was in good condition. No markings, no anything, it came like a brand new book.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 3, 2024
Missouri
1 review
0 helpful votes
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Great Price, easy purchase
September 13, 2024
Updated review

Info about how rental book contracts works would be helpful. I struggled to find info about it before purchase.

Date of experience: September 3, 2024

Info about how rental book contracts works would be...
August 30, 2024
Previous review

Info about how rental book contracts works would be helpful

Date of experience: August 20, 2024
Tennessee
1 review
0 helpful votes
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.
September 13, 2024

...

Date of experience: September 3, 2024
Illinois
1 review
0 helpful votes
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Late Product
September 13, 2024

ECampus book is a shady website with a slow delivery and high prices

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 3, 2024
Texas
1 review
0 helpful votes
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Overall good
September 13, 2024

Good, everything was very simple to understand and follow online.

Date of experience: September 3, 2024
South Carolina
1 review
0 helpful votes
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Good experience
September 13, 2024

Very helpful and helped me get my school textbook on time. Good customer service

Date of experience: September 3, 2024
Georgia
1 review
0 helpful votes
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Rental
September 13, 2024

This is my second time renting a book and it was easy and convenient. Returns are simple to do and send off to UPS.

Date of experience: September 3, 2024
North Carolina
1 review
0 helpful votes
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Bon rapport qualité prix et livraison rapide je recommande

Date of experience: September 2, 2024
California
1 review
0 helpful votes
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Good
September 13, 2024

It was a good experience thank you for the reasonable prices and easy delivery

Date of experience: September 2, 2024
Pennsylvania
1 review
0 helpful votes
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Never received refund
September 12, 2024

I received a cancelled email two weeks after purchase and still have not been refunded.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 2, 2024