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eCampus.com

4.3

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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

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23,541 reviews

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Tennessee
1 review
0 helpful votes
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Would give 0 stars if I could
September 15, 2024

I have already reviewed. Not sure why I am being asked to do it again.
Order was never fulfilled. Huge waste of time.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 5, 2024
New York
1 review
0 helpful votes
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I reached out both to the seller of a book I purchased and to ecampus customer service on the return policy of a book and have not received any response.

Date of experience: September 5, 2024
Erin C. — eCampus.com Rep
over a year old

Please visit our help desk at https://www.ecampus.com/help/help-desk for our return policy. Thank you! -eCampus

North Carolina
1 review
0 helpful votes
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Understanding business
September 15, 2024

Delivered fast. It was very easy to access and order the book. Easy to find the book that we needed

Date of experience: September 5, 2024
Kansas
1 review
0 helpful votes
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My textbooks did not get to me on time. I called the customer service line several times over a week and never got a response. I sent several emails and only received a single, unhelpful response that didn't even answer my question. I would not recommend this site to anyone and will continue to tell people to avoid it due to this experience. There are numerous sources for students to find and buy textbooks.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 5, 2024
Colorado
1 review
0 helpful votes
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👍
September 15, 2024

I needed this book for a geology class I'm taking, and I love how much information there is about the locations where the rock formations are found so I can go check them out myself.

Date of experience: September 5, 2024
California
1 review
0 helpful votes
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Don't be deceived by "USUALLY SHIPS IN 3-5 BUSINESS DAYS" on the website information. Help yourself, go by Amazon!

Placed order on 08/26, not receive the book until 09/05. Contacted the customer support to check when will receive my book?

Now they said 3-5 BUSINESS DAYS to receive it from publisher, and then will sip it 7~10 BUSINESS DAYS!

The fact is the they didn't receive it from publisher yet and gave me the delivery date on or before 09/17.
Placed the order on 08/26, receive it on 09/17!?

This is what they called "USUALLY SHIPS IN 3-5 BUSINESS DAYS". Please help yourself, go by Amazon!

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 5, 2024
California
1 review
0 helpful votes
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This service was great
September 15, 2024

Easy to order and got it cheap and relatively quickly. I highly recommend it.

Date of experience: September 5, 2024
Florida
2 reviews
0 helpful votes
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Looks like new
September 15, 2024

Book purchased was in very good condition... arrived sooner than expected

Date of experience: September 5, 2024
Florida
1 review
0 helpful votes
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First time
September 15, 2024

Prices were a little high but what can you do, I'm a student not a rich one at that, but it is what it is.

Date of experience: September 5, 2024
Colorado
1 review
0 helpful votes
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AP Bio book
September 15, 2024

Book was better priced than competitor sites and arrived on time

Date of experience: September 5, 2024
Florida
1 review
0 helpful votes
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Review
September 15, 2024

Experience is as you expect, i get a good bit of textbooks from this website

Date of experience: September 5, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for being a valued customer! -eCampus

Texas
1 review
0 helpful votes
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Great shopping experience and customer service. Very pleased with shipping, overall quality and condition of the book.

Date of experience: September 5, 2024
Nebraska
1 review
0 helpful votes
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It was helpful in the areas I needed.
September 15, 2024

It was a good way to get a hard copy of my book for my class and was a good price.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 4, 2024
Florida
1 review
0 helpful votes
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Good book
September 15, 2024

Fast shipping, good book quality, good price, good book, good company, good job!

Date of experience: September 4, 2024
Virginia
1 review
0 helpful votes
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Legit book rental site
September 15, 2024

Book arrived on time and got a fair deal for renting for the semester!

Date of experience: September 4, 2024
Pennsylvania
1 review
0 helpful votes
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Good Quality Service
September 14, 2024

Good quality service that delivered on time for Week One of classes!

Date of experience: September 4, 2024
California
1 review
0 helpful votes
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Book purchase
September 14, 2024

Everything perfect besides duration of delivery. Satisfied with the condition of the book delivered.

Date of experience: September 4, 2024
Oklahoma
1 review
0 helpful votes
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Stupid price
September 14, 2024

It is obscene that I had to pay $200 for a textbook that is less that 500 pages.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 4, 2024
New Hampshire
1 review
0 helpful votes
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Quick Delivert
September 14, 2024

Ordered this book on a Thurs for a Mon class and was received in time

Date of experience: September 4, 2024
Iowa
1 review
0 helpful votes
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Good
September 14, 2024

Its good, priced to high but came soon enough. Idk what else to say nor why I am doing this, review process is super dumb

Date of experience: September 4, 2024