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eCampus.com

4.3

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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

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23,557 reviews

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Texas
1 review
0 helpful votes
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Thank you so much!
September 21, 2024

Books came quicker than expected! We have told everyone to shop with ecampus.com!

Date of experience: September 11, 2024
South Carolina
1 review
0 helpful votes
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Return
September 21, 2024

I need to return the book. The school misinrolled me.I'm taking this class next semester and I need to have the book as an e book, not a hardback.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 11, 2024
New Hampshire
1 review
0 helpful votes
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Amazing Book
September 21, 2024

The shipping experience was really fast and actuate. I felt it met all of my standards and expectations.

Date of experience: September 10, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for shopping with us! -eCampus

Pennsylvania
1 review
0 helpful votes
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It's great.
September 21, 2024
Updated review

It was nice and easy. I love this product so much and it's helpful.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 10, 2024

It was nice and easy
September 7, 2024
Previous review

It was nice and easy.

Date of experience: August 27, 2024
Texas
1 review
0 helpful votes
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Great Order
September 21, 2024

Was easy to order super good pricing and arrived in timely matter

Date of experience: September 10, 2024
Nevada
1 review
0 helpful votes
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Great selection
September 21, 2024

Requested a certain book for school and was able to download it easily

Date of experience: September 10, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for shopping with us! -eCampus

New York
1 review
0 helpful votes
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No respect for customers
September 21, 2024

I did send an email explaining I paid extra for expediting but the books were not delivered on time. No one ever replied to my email.

Date of experience: September 10, 2024
Utah
1 review
0 helpful votes
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Poor communication
September 21, 2024

I had a bad experience with this. I bought one textbook from here because it was the only place that offered it. It said the book would arrive three days before the semester started. It did not arrive until three weeks into the semester. They didn't send any emails warning me and when I contacted them, they said the book wasn't in stock? Now I'm behind on my school work and I'm seeing now that it's rental only. This is a book I'll need for my future career. Absolutely ridiculous. I'll never use this site again.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 10, 2024
Texas
1 review
0 helpful votes
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Delivery updates were unclear, and I could't reach customer support. Improvements in these areas would be helpful.

Date of experience: September 10, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for choosing eCampus!

New York
1 review
0 helpful votes
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Idk
September 21, 2024

I appreciate the service and the book being used. Thank you very much

Date of experience: September 10, 2024
New York
1 review
0 helpful votes
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Perfect!
September 20, 2024

Book was in perfect condition when I received it! Doesn't even look used

Date of experience: September 10, 2024
California
1 review
0 helpful votes
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,
September 20, 2024

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Date of experience: September 10, 2024
Maine
1 review
0 helpful votes
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Great online shopping exper
September 20, 2024

I don't tend to shop online, but my wife directed me to this site and it was a great experience.

Date of experience: September 10, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for being a valued customer! -eCampus

Minnesota
2 reviews
0 helpful votes
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Book is in satisfactory condition
September 20, 2024

Book's spine is separating from pages. Other than that, the pages are in good shape,

Date of experience: September 10, 2024
Erin C. — eCampus.com Rep
over a year old

Your account has been notated of the damaged spine. Thank you for reporting this issue and for shopping with eCampus!

California
1 review
0 helpful votes
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Not satisfied with my order and the delivery date got dropped from class waiting on my access code

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 9, 2024
California
1 review
0 helpful votes
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Great
September 20, 2024

Fast shipping, great price and value. The book also came in very good condition

Date of experience: September 9, 2024
New York
1 review
0 helpful votes
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Speedway
September 20, 2024

I received item before the expected date which was a blessing and the cost Ecamous was unbearable. I will continue to shop here first before purchasing textbooks elsewhere.

Date of experience: September 9, 2024
South Dakota
1 review
0 helpful votes
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HBUGP
September 20, 2024

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Date of experience: September 9, 2024
Pennsylvania
1 review
0 helpful votes
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Easy and affordable
September 20, 2024

I was a little worried being told I needed textbooks because I know they can be expensive. ECampus has multiple different options for prices and I can return the book.

Date of experience: September 9, 2024
Virginia
1 review
0 helpful votes
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Book Rental
September 20, 2024

I received it in a timely manner and the book was in good condition.

Date of experience: September 9, 2024