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eCampus.com

4.3

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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

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23,541 reviews

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New Jersey
1 review
0 helpful votes
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Great service
September 26, 2024

I had low expectations of receiving a much needed textbook because a rival/competitor failed me. But you supercedes expectations.

Date of experience: September 15, 2024
California
1 review
0 helpful votes
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Good
September 25, 2024

Good. I had a very good experience when I purchased my book online.

Date of experience: September 15, 2024
Florida
1 review
0 helpful votes
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Great quality, great knowledge
September 25, 2024

This new edition of Essentials of Sociology is very detailed and well-written, and the book itself was brand new, it arrived in perfect condition.

Date of experience: September 15, 2024
Indiana
1 review
0 helpful votes
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Good
September 25, 2024

Great great great great great great great great great great

Date of experience: September 15, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you! -eCampus

Texas
1 review
0 helpful votes
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Not Received but Charged
September 25, 2024

Ordered 8/29. As of 9/15, the order still hasn't been fulfilled but I was charged anyway. The only communication that I got was vague, saying that the order was delayed.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 15, 2024
New York
1 review
0 helpful votes
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Disappointed
September 25, 2024

Instead of renting signing naturally I bought a new copy believing it would come with all supplements, dvd etc that I needed for my class and it did not come with that. So it's disappointing to spend the extra money and not have everything I need.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 15, 2024
New York
1 review
0 helpful votes
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Great experience
September 25, 2024

Easy ordering. Fast shipping. Book as described. Thank you!

Date of experience: September 14, 2024
New York
1 review
0 helpful votes
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Great
September 25, 2024

Great place to rent books! Highly recommended and will definitely let others know.

Date of experience: September 14, 2024
Pennsylvania
1 review
0 helpful votes
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Will Buy Again
September 24, 2024

I'm very pleased and satisfied with the books I received and the condition they were in. The prices were one of the cheapest I could find across many different websites. I bought these for my daughter who is currently in college. Very happy with my purchase, will consider buying again from this website if I need to.

Date of experience: September 14, 2024
Colorado
1 review
0 helpful votes
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Great customer service
September 24, 2024

I had ordered book with priority shipping and it did not get sent in timeframe was told. They were awesome at reimbursing the priority shipping. They believe in customer service and its very appreciated!

Date of experience: September 14, 2024
New York
1 review
0 helpful votes
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The product wad good quality.
September 24, 2024

Good quality and not too much money. It came within the window it said it would,

Date of experience: September 14, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for being a valued customer! -eCampus

Minnesota
1 review
0 helpful votes
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Never Got my Book
September 24, 2024

I literally never received it, paid for fast shipping and it's still not here. Been 3 weeks.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 14, 2024
Colorado
1 review
0 helpful votes
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Rental textbook
September 24, 2024

I don't know that we have rental book until this ecampus come across on the google. Price is affordable and reasonable. You can choose rental time that cool. Delivery a little late but in time for my study. Packing very care and details the book is like new! I love it.

Date of experience: September 14, 2024
Texas
1 review
0 helpful votes
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Never arrived
September 24, 2024

I ordered some books that I needed for the week after I made the order, I waited about 3 or so weeks and books never arrived.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 13, 2024
Connecticut
2 reviews
0 helpful votes
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Received
September 22, 2024

I ordered the book. It seemed easy. That's as far so I got so far for a rating.

Date of experience: September 12, 2024
Colorado
2 reviews
0 helpful votes
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Product came in great shape. Order time to process a little slow.

Date of experience: September 12, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for choosing eCampus!

Virginia
1 review
0 helpful votes
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Quick and Easy
September 21, 2024

Easy and accessible. I got my book within a week, in great shape!

Date of experience: September 11, 2024
Texas
1 review
0 helpful votes
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Thank you so much!
September 21, 2024

Books came quicker than expected! We have told everyone to shop with ecampus.com!

Date of experience: September 11, 2024
South Carolina
1 review
0 helpful votes
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Return
September 21, 2024

I need to return the book. The school misinrolled me.I'm taking this class next semester and I need to have the book as an e book, not a hardback.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 11, 2024
New Hampshire
1 review
0 helpful votes
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Amazing Book
September 21, 2024

The shipping experience was really fast and actuate. I felt it met all of my standards and expectations.

Date of experience: September 10, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for shopping with us! -eCampus