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eCampus.com

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.


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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

Instant Feedback

23,553 reviews

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Book never arrived
September 19, 2024
Updated review

Item never arrived and ecampus would not refund me my money. Poor customer service. You can't actually talk with anyone, you can only email or chat. Quite inefficient.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 9, 2024

Would not keep the correct zip code I entered
September 2, 2024
Previous review

Would not keep the correct zip code I entered

Date of experience: August 23, 2024
New York
1 review
0 helpful votes
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Books24 experience
September 19, 2024

Good experience, easy to use link.i will use again in the future.

Date of experience: September 9, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for being a valued customer! -eCampus

California
1 review
0 helpful votes
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Great service
September 19, 2024

Great service, great condition, fast delivery, everything was great.

Date of experience: September 9, 2024
Michigan
1 review
0 helpful votes
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Great rental site
September 19, 2024
Updated review

I love that I can find rentals here for half of the price than I would at the campus bookstore. The books ship quickly and I get them in a reasonable amount of time.

Date of experience: September 9, 2024

Great company
June 14, 2024
Previous review

I love using this this site, especially since Amazon stopped doing textbook rentals. If it wasn't for ecampus, I would have paid $200 for a loose leaf book. I paid around $45 for a rental. So much better! Highly recommend this company!

Date of experience: June 4, 2024
Michigan
1 review
0 helpful votes
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Na
September 19, 2024

It was good thank you for helping me get a book that I need for class.

Date of experience: September 9, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for choosing eCampus!

Illinois
1 review
0 helpful votes
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-
September 19, 2024

It came late, and it was expensive ut I know that's not your guys' fault

Date of experience: September 9, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for being a valued customer! -eCampus

Maryland
1 review
0 helpful votes
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Low Price Fast Delivery
September 19, 2024

We were very satisfied with the price of this product and the fast delivery. The product came In the same condition as described.

Date of experience: September 9, 2024
Georgia
1 review
0 helpful votes
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Great
September 19, 2024

Very easy and great products!I'll be shopping here for all my college books

Date of experience: September 9, 2024
New York
1 review
0 helpful votes
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Good
September 19, 2024

Quality of the products were great however there is no information upon how to return the rental and when the rental was due, and I do not want to be charged for it

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 9, 2024
California
1 review
0 helpful votes
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Good
September 19, 2024

Everything was smooth going, I chose the ebook version and got it right away. It's easy to access and everything looks great.

Date of experience: September 9, 2024
Texas
1 review
0 helpful votes
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It was good
September 19, 2024

Package came in good shape everything was good. Am happy with my purchase

Date of experience: September 8, 2024
New Mexico
1 review
0 helpful votes
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Good
September 19, 2024

Shipping was a little slow but otherwise was good book was in great condition

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 8, 2024
Colorado
1 review
0 helpful votes
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Very dirty cover, otherwise okay. I rented a copy from the public library that was in better condition.

Date of experience: September 8, 2024
Texas
1 review
0 helpful votes
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Good condition
September 19, 2024

A little pricey and it took awhile to come in but the book was in good condition.

Date of experience: September 8, 2024
Wisconsin
1 review
0 helpful votes
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School books
September 18, 2024

Its an easy way to access most school required textbooks and readily available for purchase in many forms.

Date of experience: September 8, 2024
Texas
1 review
0 helpful votes
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Fast and easy
September 18, 2024

Easy to order and fast delivery. I would recommend to others

Date of experience: September 8, 2024
New York
1 review
0 helpful votes
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Unsatisfied
September 18, 2024
Updated review

I ordered a book in quick delivery, payed extra money, and a week after the deadline, I had to contact the company just for them to tell me the book in not available. I was refunded and nothing else was done. I usually try to be very understanding for every situation that arises, but the complete ignoring of a customer is very unprofessional and upsetting.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 8, 2024

Was great and simple
September 1, 2024
Previous review

Was great and simple

Date of experience: August 22, 2024
California
1 review
0 helpful votes
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Fast and informative
September 18, 2024

Order and delivery was quick and easy. Book was in stock Thank you.

Date of experience: September 8, 2024
Georgia
1 review
0 helpful votes
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Criminal justice
September 18, 2024

Delivered access to the E book immediately. Needed the book for an online class.

Date of experience: September 8, 2024
New Mexico
1 review
0 helpful votes
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Good service. Books in mint condition.
September 18, 2024

The experience was easy and user friendly. The books were delivered just in time for school, although a PDF version of the first couple chapters would be helpful in the situations where assignments are due but the book hasn't arrived. This feature would be convenient especially since the books are paid for or rented out.

Date of experience: September 8, 2024