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eCampus.com

4.3

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Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.


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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

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23,506 reviews

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Alabama
1 review
0 helpful votes
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Late Shipping
January 26, 2025

I placed my order on Dec 27th and paid for the expedited shipping. I understand the holidays are a busy time of the year, so I was patient with the process. I received three books rather quickly, but on the website a book which I received said it was processing while one I had not said it was shipped. After a few weeks, I sent an email to check on the status of the shipment and never heard back. I finally received the textbook that I never heard back about yesterday, January 15th. I still haven't received the last book but I was notified it was on back order, so I understand the delay on that one. I was disappointed in how long the Dispute Resolutions book took and the lack of feedback on what the problem was.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 16, 2025
Michigan
1 review
0 helpful votes
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Confusing interface
January 26, 2025

Confusing interface sort of like this box that requires 50 characters which is really stupid thanks!

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 16, 2025
California
1 review
0 helpful votes
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Good
January 26, 2025

Great price, decent shipping. Book is on okay shape. Heavily used for the price paid but good enough.

Date of experience: January 16, 2025
New York
1 review
0 helpful votes
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College Books
January 26, 2025

It was easy to find the books my son needed for college and they were at better prices then the other sites I had explored

Date of experience: February 2, 2025
North Carolina
1 review
0 helpful votes
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Do not trust shipping/delivery times
January 26, 2025

I ordered my textbook on January 2 but did not receive it until January 15. I received no notifications from the shipper or carrier until the day before my book was delivered. I tried speaking with customer service, and all they could tell me was that the package had been shipped on January 2. They couldn't tell me if it was given to the carrier on that date, and I had to wait at least 2 weeks before I could report the book lost and get a refund. It finally showed up, but in the meantime, I had to order an online textbook to study for my classes. The shipping time was estimated to be 4-8 days. It was much longer than that. If you are going to order from eCampus, make sure you do it with plenty of time to receive your book before classes start or pay for expedited shipping.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 2, 2025
Texas
1 review
0 helpful votes
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Shipping was off
January 26, 2025

Your checkout process was painful and the transfer from UPS to USPS delayed the book arriving in a timely matter.

Date of experience: January 30, 2025
Erin C. — eCampus.com Rep
over a year old

Thank you for your feedback and for choosing eCampus!

California
1 review
0 helpful votes
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Great Quality
January 26, 2025

Love that the book is brand new, shipping was a little long but pricing was amazing. Thankyou

Date of experience: January 16, 2025
South Carolina
1 review
0 helpful votes
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Used book in great shape
January 26, 2025

Great! Easy to navigate. My search was easy and I have everything I need.

Date of experience: January 29, 2025
Illinois
1 review
0 helpful votes
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Quality Item Prompt Turnaround Time
January 25, 2025

My daughter had to have textbook that was on backorder at her school. We searched online and found that ecampus not only had the item available immediately, but that we could get it before school started. The price was also a little cheaper than the other stores we searched.

Date of experience: January 31, 2025
California
1 review
0 helpful votes
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Great choice!
January 25, 2025

Easy to use website, I really like that we have access to the book while we wait for the book to arrive. I was a little thrown off because the date of delivery changed a few times. But I had access to the ebook so that's okay!

Date of experience: January 29, 2025
Erin C. — eCampus.com Rep
over a year old

Thank you for shopping with us! -eCampus

Texas
1 review
0 helpful votes
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Slow shipping
January 25, 2025

No condition listed for a used book and no descriptive notes. No seller ratings either. But I took the risk and I ordered the book from here at a higher price than elsewhere because the shipping was supposed to be faster by several days. I could have saved money and received my book sooner elsewhere.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 31, 2025
Kentucky
1 review
0 helpful votes
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DO NOT RECOMMEND!
January 25, 2025

I NEVER RECEIVED MY BOOK! I kept getting the run around from customer service about requesting a refund. My book was ordered on 12/28/24; my class has already started, and I still have no book. I was FINALLY able to request a refund on 1/14/25, after being told last week that I could request it since it's been over 10 days.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 15, 2025
New York
1 review
0 helpful votes
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Beep boop
January 25, 2025

Beep boop i hate ecampus beep boop beep beep boop beep boop beep

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 29, 2025
New York
1 review
0 helpful votes
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Fantastic
January 25, 2025

Great experience. Easy website and good supply of college books with decent prices.

Date of experience: January 28, 2025
California
1 review
0 helpful votes
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Great service!
January 25, 2025

Venmo option is great and the quality. My book is like brand new.

Date of experience: January 28, 2025
Ohio
1 review
0 helpful votes
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Good
January 25, 2025

Quick and efficient, would recommend to other to use. Most likely will use again

Date of experience: January 31, 2025
Nevada
1 review
0 helpful votes
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It was in good condition the book
January 24, 2025

The book was in good condition, no writing and no highlights.

Date of experience: January 14, 2025
New York
1 review
0 helpful votes
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Fine
January 24, 2025

I ordered it for next business day (paid extra) and it didn't come till Tuesday. They said it's cause I ordered it on a Saturday, but they should not take the expedited orders that day if that's the case. I wanted my $27 back.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 14, 2025
Texas
1 review
0 helpful votes
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Fast shipping
January 24, 2025

Great! I had no issues and got my book on time. I would recommend to order 2 weeks in advance.

Date of experience: January 28, 2025
Illinois
1 review
0 helpful votes
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Poor shipping time and quality
January 24, 2025

Shipping took over a week since I originally ordered the books. The box was damaged and torn when it arrived and a book was pretty severely damaged. There was good service in correcting it and they reassured me I would not be penalized for the book's poor condition upon returning

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 14, 2025