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eCampus.com

4.3

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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

Instant Feedback

23,521 reviews

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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Excellent.
January 31, 2025

My experience is excellent because I received my books in time.

Date of experience: January 20, 2025
Kentucky
1 review
0 helpful votes
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Fast shipping
January 31, 2025

I am very happy with the price of the textbook and fast shipping.

Date of experience: January 10, 2025
Illinois
1 review
0 helpful votes
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Renting is the way to go!
January 31, 2025

Easy to find the books I needed, ordered and delivered by first week of school

Date of experience: January 6, 2025
California
1 review
0 helpful votes
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Used book
January 31, 2025

Used book old pages folded and i am renting this book package for book was bad and beat up

Date of experience: January 20, 2025
New York
1 review
0 helpful votes
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Good
January 31, 2025

My experience was smooth quick and good. I absolutely positively loved it

Date of experience: January 20, 2025
Florida
1 review
0 helpful votes
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I really liked the various options for rental lengths, and I felt like the prices were good. The book is in excellent condition.

Date of experience: January 20, 2025
Erin C. — eCampus.com Rep
over a year old

Thank you for the awesome review! -eCampus

New York
1 review
0 helpful votes
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Delivery experience
January 31, 2025

Overall the book and price were great but I did pay an extra $40 for one day delivery and it didn't come until a week later

Date of experience: January 20, 2025
New York
1 review
0 helpful votes
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Rentals have yet to be delivered +2 weeks late while marketplace books arrived on time

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 20, 2025
Michigan
1 review
0 helpful votes
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Quick & simple
January 30, 2025

It was a simple process and it was easy. They had exactly what book i needed.

Date of experience: January 20, 2025
Indiana
1 review
0 helpful votes
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A life saver
January 30, 2025

I needed a book to arrive quickly, but all other sites had long delivery times and expensive prices. Thankfully, I was able to find a digital copy here for instant access and a cheaper price.

Date of experience: January 20, 2025
Illinois
1 review
0 helpful votes
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Book was fine
January 30, 2025

The book was fine, but shipping was slow.
Not e-campus's fault though. Not sure why it took almost 2 weeks to arrive.

Date of experience: January 20, 2025
Erin C. — eCampus.com Rep
over a year old

Thank you for shopping with us! -eCampus

Pennsylvania
1 review
0 helpful votes
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Love ecampus!
January 30, 2025

Love using ecampus for renting and purchasing school books. The process is super easy and everything we have needed has always been available.

Date of experience: January 20, 2025
California
1 review
0 helpful votes
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Book review
January 30, 2025

I love this website. The bookstore I got was a rental and used and it looks brand new. I'm very happy with my order, and the price is awesome compared to my school store.

Date of experience: January 20, 2025
Illinois
1 review
0 helpful votes
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EBook
January 30, 2025

It was a very simple process. Obtaining the eBook was easy and convenient.

Date of experience: January 20, 2025
Pennsylvania
1 review
0 helpful votes
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Slow shipping
January 30, 2025

My tracking number wasn't telling me when my shipment went arrive. I reached out to chat online to see about a delivery date since I needed it by a certain time and they told me 7 to 10 days and then it came sooner. I feel like nobody really knew anything about the shipping

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 20, 2025
Georgia
1 review
0 helpful votes
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Good
January 30, 2025

It was good. Pretty straightforward and easy. Would recommend.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 20, 2025
Florida
1 review
0 helpful votes
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Convenient
January 30, 2025

Easy process, it was very convenient. I still have 5 textbooks I purchased that I'm having trouble selling. They're still sitting in my house. If I can rent a book, I will always rent first for convenience.

Date of experience: January 20, 2025
Texas
1 review
0 helpful votes
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Not my favorite textbook rental site
January 30, 2025

I only chose to order from here as they offered this text with a rental, in the future I would've probably opted rent earlier as this company had extremely slow delivery compared to every other site i ordered from!

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 20, 2025
Georgia
1 review
0 helpful votes
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Poor
January 30, 2025

Mobile site is hard to navigate from main page. Order review does not give edition or a viewable clear image visible from mobile

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 20, 2025
California
1 review
0 helpful votes
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Great experience
January 30, 2025
Updated review

Easy shopping experience - always has the books that I need with a lot of savings

Date of experience: February 6, 2025

Great ordering experience!
August 24, 2024
Previous review

Great ordering experience!

Date of experience: August 14, 2024