EbuyerReviews 254

I ordered a PS5 from them in September. They said it would be delivered 19 September. After chasing them, I find out today that they aren't shipping my item and that they took more pre-orders than they have in inventory.

This company isn't legit like a high street store and I wouldn't trust them. Poor communications. Misleading order information and website. Don't trust them and go to a real reputable store that people have actually heard of.

Dreadful experience. Pre-ordered a PS5 2 months ago, only a day after they put on their website that pre-order doesn't secure stock on launch. Radio silence since, I've called every day this week to check in and every customer service rep has a different story. Finally someone tells me that I have not been allocated stock and I have to wait until Christmas. Since when does pre-order 2 months in advance not guarantee you stock? Will NEVER buy from this company again. Rubbish communication and total scammers.

Ok, so I ordered an item online using Ebuyer's eBay site, as the item was £20 cheaper through eBay. It seems they don't read messages very often. When I had placed the order, my work address comes up as default and the order was placed for that address. My work is shut down until December and there is no one on site to receive the parcel. A few minutes later I realised what I had done and immediately messaged Ebuyer to cancel the order so I could place the order again with my home address. I even called them and gave them the eBay order number and explained the situation. Needless to say, the shipping department obviously doesn't read their messages and two hours later the order was marked as shipped on my eBay account. In actuality, it's sitting somewhere in their shipping department awaiting pickup because the tracking number has not registered with the carrier yet. Had they just read the email or even listened to the person I spoke to on the phone, this could have been sorted in a few minutes. Now, the parcel will probably be delivered somewhere else and lost as these dodgy delivery companies refuse to return undeliverable parcels to the shipper. I see another PayPal battle ensuing... keep watching as I'll probably add more to this one..

Sent a PC back for a refund and Ebuyer arranged the courier and I paid for this.

Was assured the item was covered by insurance and that any loss or damage would be covered.

ParcelForce damaged the item on route back to Ebuyer for a refund and now Ebuyer are saying they cannot help!

Total lies from the beginning and would advise against using Ebuyer or ParcelForce for that matter.

It has also taken me weeks of chasing for a refund for this information.

Small Claims court it is for me

Customer Service, or lack there off lets Ebuyer down.

Purchased 2 x 32" curved monitors. They arrived on time but with European plugs... I'm based in the UK and the listing showed it as UK stock.

Contacted Ebuyer about getting replacement plugs or a partial refund so I can purchase the correct plug fittings.

No response, nadah, zip, silence. Basically they ghosted me.

Sticking to Amazon in future, the may be slightly more expensive but at least their customer service responds and makes things right.

After refreshing like a mad man to secure myself an RTX 3080 on launch day, I successfully placed an order around 15 minutes after release. Since then, I've had no real update from Ebuyer (aside from the general "end of November" reply). They've taken £700 of my money, and they can't even tell me what position I am in the queue.

Today, a friend who also ordered the same product, but 1 week later received theirs. If you check online, other people are echoing the same issue. So, eBuyer aren't adhering to a queue, holding people's money, and refusing to give any meaningful update?

I'm normally quite patient, but when I see people who ordered a week after me, receiving their orders, that's quite unfair. In hindsight I should've gone with a reputable seller such as OCUK or Scan, that was my mistake, I definitely won't be using Ebuyer again in the future.