Everything But The HouseReviews 793

*** 2nd Update: (July 2020) I wrote an honest review and provided pictures of two negative EBTH experiences (after several good purchases) last year. I posted an update out of fairness to the company regarding resolution of the issue. I subsequently deleted the app and have not used their service since. Recently, however, I tried to log in to my account to obtain invoices and descriptions of items won, in case we were not able to keep them in our new home and have to list them for sale. Apparently my account was "closed" by the company and without any communication from them informing me of this action. Another red flag from EBTH. Just wanted to share an update for those who were considering shopping from or selling with EBTH.

*** 1st update: (originally posted as a comment in March 2019) For anyone considering purchasing with this company, I wanted to post an update out of fairness: I was originally told by customer service that there was nothing they could/would do as the backing is not integral to the rug. The color differences and staining were not mentioned or addressed. (That was one phone call and four emails two back and forth.) I let customer service know that was deeply disappointing, given their pictures and description, and that I would be reviewing their site accordingly. I posted reviews (and pictures where possible) on the app store, Better Business Bureau, and here. I received responses via two of those outlets and was asked to reach back out to EBTH. I did so providing a synopsis of the customer service response to-date, a screenshot of the review, and attaching the pictures that were posted publicly. After many back and forth emails (16 in total), I was told that a $75 partial refund as a courtesy was the most that could be offered. I advised that I would like a full refund and asked that the case be escalated to a supervisor. I let customer service know that I had the original packaging and would be happy to drop the item off for shipping or they could arrange for a courier to come to my home to pick it up. I also advised (after speaking with my credit card company) that if after management review a $75 partial refund on a nearly $300 item was sincerely the best that could be done, I would take the rug and the EBTH item listing to a professional, get a second opinion, dispute the charge, and have the charge adjudicated by a third party. I never spoke with or was contacted by a supervisor but was given a pre-paid UPS label and told that upon receipt of the item a full refund would be issued to my credit card. It was communicated that this was, under no uncertain terms, a ONE TIME courtesy. Bottom line: there are ways to return items that have did not meet their listing descriptions, but be prepared to work for them. EBTH's customer service does not make it easy. I have received my refund and have since deleted the app. I don't want to risk being fooled by their misleading listings again and be stuck with the next item.

The wrong description of the purchase. I did and what was described as 18 karat gold 16 inch necklace with blue crystals. The necklace arrived completely the way it was described except It was rose gold! I don't wear rose gold and the supervisor could have cared less and told me that they change their policy and they don't put yellow gold white gold or Rosegold on the description any longer. Certainly that's not acceptable anyone buying anything from this company yet a loan over a $400 purchase for a necklace that is not what it said or was advertised to me Beware! You will not be satisfied if you think it's yellow gold and it comes as white gold or if you think it's white gold and it comes as yellow or rose Simply on acceptable

We won a lot on this auction site, which was identified as two stained glass panels. However, when we received them, they were not stained glass at all. The colorful design consisted of a plastic or resin overlay on plain glass. They did not allow us to return them, citing the auction terms of as-is condition. However, we were not disputing the condition of the items, but rather the authenticity. They lied about the items. We will never buy anything on this website again.

This was my first time bidding on anything and they made it so easy and kept me informed as to when my son would ship. Very friendly customer service staff! I bid on a Seth Thomas Ship's Bell Clock (all brass) and it is beautiful and works perfectly!