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Everything But The House Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality of unique items and positive experiences with customer service. However, a significant number of reviews highlight serious concerns, including inflated shipping costs, poor communication, and issues with product authenticity. Many customers report dissatisfaction with the handling of returns and complaints, often facing unresponsive support. Overall, while there are pockets of positive feedback, the prevailing sentiment suggests a decline in service quality and transparency, leading to frustration among long-time users and potential legal actions from dissatisfied customers.
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I have to be careful, there is way to many great items for sale. The service is great, other than it would be nice if they combined items for shipping. When buying a "few" items and have to pay shipping for each item adds up. I understand why but nevertheless it would be nice. The items you buy when they show up are better in appearance then they are advertised and they in the description they usually give all the information for you and you have a good feeling about what you buy. I buy jewelry so that what I am referring too. I love the amount of information in the description, my recent purchase of a ring, 14k with 1C of diamonds, I felt really confident with my purchase. When it showed up, WOW is all I can say, it is absolutely beautiful. They mention that the center stone, a cubic zirconia, had a few chips or scratches, and I wondered how bad. When it showed up, WOW, I didn't notice them unless I used a magnify. I did test the diamonds and yes each and everyone on them is real. So I recommend this site and feel confident that you will get a better item then you thought you were buying. I should say the opposite to chase away the competition but I can't lie. Stay safe.
I purchased a necklace for over $200 from them. The auction description stated that the clasp was marked 14K. I called the auction manager to verify the item was hallmarked. The EBTH assured me the necklace was stamped 14K.
When I received the necklace, I could not find any markings. I shipped it back to them and they are claiming there is a very faint 4 on it. That is not the hallmark that they stated was on it. Very misleading!
Full of some really good items that can be had for a really good price. Registering and bidding is super easy and it's fun to watch as the days tick by waiting to see if you've won what your heart desires.
You never know what will turn up at EBTH, but some unique items frequently make their appearance. The convenience of the in-house shipping at a reasonable price makes everything easy. Other auction houses add on commissions and force the buyer to search for shipping options with outside companies, who charge way too much. I look forward to more unique finds at EBTH.
A few weeks ago, we won our bid on a large walnut dining room set and picked it up ourselves. The folks in Hilliard were very helpful with helping us to pack our truck. We are very pleased with this purchase and with the purchase price.
Horrible business with extremely uncaring personnel and management. I spent over 100,000 with this company. I can show any interested parties truck loads of broken furniture just dumped in my driveway. The local level of the business front was immature uncaring and callous. The upper management made money fast in their early years. Soon it all caught up with them. Shady operation with poor business practice. Not one good thing to say about these folks. I dealt with them for a year thinking it would get better and they would make up for all their mistakes. I should have sued them as I have plenty of pictures and document. Sometimes it's the best revenge is served cold. As this company is tanking.
EBTH doesn't charge a buyer premium, unlike other auction houses. Item descriptions and photos are really helpful and accurate and customer service is outstanding.
Send in your stuff after approval by photos ( they send prepaid label) they do the rest and you get a check!
Everything went exactly as planned. Received my label, saw the preview of my merchandise, got my check 30 days after the sale! Geoff was great too! Very responsive and timely follow up with any problems!
EBTH has filled the auction/ antique store gap for me during the Covid quarantine. The quality of the pictures and the depth and the descriptions made me very comfortable to make my first purchase. My first won item itself, the way it was packaged, and the communication with EBTH have kept me coming back. It's also something my mom and I do together despite being five states apart. We are super satisfied with our four purchases so far.
Item is mailed without buyer having to contact a carrier and no buyer's premium. Quality item carefully packaged. Timely alerts to ending bid time.
Just wait until you see the incredible finds on this unique site! As it's name suggests, they've got Everything But The House - From the Lawnmower & BBQ in the backyard to the antique wedding dress, Steiff teddy bear & antique quilt in the attic & everything in between! Want a classic Rolls Royce, a Diamond Engagement Ring, a Babe Ruth signed Baseball? It's all here! You just never know what you will find! Prices are great and the auction process is easy and fair! No need to worry if you're a beginner because it's easy! I have not found another site that even comes close to this one!
Have purchased many pocket watches from EBTH. They always seem to find a wide variety of models and for the most part most are working properly. They will state that if an item is not working and you can plan your bid accordingly
First time with EBTH and boy did they ever deliver. Easy bidding platform, honest description of items, quick verification of purchase and goods were sent out within two days. Kudos to a great company.
I was worried that EBTH was completely doomed... but with the return of the original owners and downscaling the site has turned into a great shopping place again. Customer service is back in the front seat. And getting your packages in a timely fashion is no longer a battle... hopefully they keep up the good work and they can slowly grow the company further!
I am so upset that Cathy is no longer an employee. She was amazing and the reason I sent items to EBTH. Why would you let someone with her high caliber leave? Obviously no one considered her clients or EBTH clients when this decision was made. Please rethink your position and bring Cathy back with a raise! At this point I will have to reconsider what I will do in the future. Customer service is the key to success and you have lost your key! Feel free to contact me. Arlene Bisesi
Well, if you're selling something, you won't get much for it. They are also limiting what they will take to the items that sell easiest for the most money (you know, the stuff you could easily sell yourself without their help...). If you were going to donate or toss it anyway, then maybe it would make sense to use their site.
Exactly as pictured. Arrived in timely manner. Wrapped very well in an oversized box (that was actually dented in transit). Painting in great condition. SO HAPPY WITH IT.
The item I bought was as advertised. Came when they said it was, wrapped to the nines. I wish on some of the things on the website there were more pictures, my only oops. Otherwise yea!
They came into my aunt's house and took over 3/4 rooms (stormed) her house. They started carrying stuff out to their 3 trucks... Yes 3!
Then claimed they didn't have 95% of it.
She received around 100,000 back. ALL the stuff they took was WORTH OVER 2 MILLION!
We are now starting a lawsuit and also, contacting Texas Comptroller.
EVERYONE PLEASE CONTACT THEM IF YOU HAVE HAD THEFT ISSUES!
THIS COMPANY NEEDS TO BE COMPLETELY CLOSED AND BROUGHT TO JUSTICE!
EVERYONE EDUCATE YOURSELF ON THESE TYPE OF COMPANIES!
From the business
EVERYTHING BUT THE HOUSE (EBTH) is the premier online estate sale company. Start bidding in our estate sale auctions. Planning an estate liquidation? Let us manage your estate sale online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members