Everything But The HouseReviews 793

Everything is a good first word for this e-commerce site. I couldn't be happier with the description and quality of the item I purchased. This is a very professional website run by true professionals! Thank you EBTH!

I bid on and won an LV Alma. I knew it was not new and mt expectations were in line with that. What is disturbing is that the description left out the musty smell. Alarm the folded the $500 bag and stuck in an envelope to mail. Buyer beware.

The Swarovski necklace came in it's original box and it is even more beautiful than what it looked like on the web site!

I think this is the most awesome website for bidding on anything whether it is jewelry, furniture, anything that is being auctioned. They have antique things which I like, the jewelry that I've seen on this website that they are bidding on is just so beautiful so unique, so breathtaking! I've never seen jewelry like the kind of jewelry that they have on this website on any other auction website! They have all kinds of gemstones, different karats In gold, odifferent unique pieces of jewelry, furniture, antique stuff that is never found any more anywhere else that I've looked for. I love that they are so professional here on EBTH and I think they're just simply awesome I am impressed with everything that they have for us to bid on. I will buy from nowhere else but from EBTH! I am very hard to impress but this website impresses me with everything they have I love it love it love it! EBTH is awesome!

Positive experience overall.
Item was well photographed, with sufficient details to make a several thousands of dollars purchase.
Pleasant customer service, very quick shipping, well packaged.
However, the condition, was less than described, with remnants of old lacquer coating to the kettle stand, which were
NOT noted in EBTH listing, which will cost me several hundred to remedy.
All told, I will purchase on EBTH again, and recommend to silver dealers and collectors.

Until today we have been pleased with the EBTH game. We have gotten tons of really awesome things. My displeasure comes from our most recent experience. We recently bid on an item and it was sold to someone else for way less than our max bid. I called as soon as the offices were open to inquire. I was told three days later after several calls that, "it was a coding error but the item was processed and sold to the other bidder and there's nothing they can do". They did offer a $50 credit to the site. I'm not sure we'll shop with them again. Too bad it was fun while they were on the up and up.

We have been buying from EBTH since it was the original partners through the hell of the investment group and now back to the founders which has bright EBTH back into being a wonderful auction site one if not my all time favorite! Just wish they had a better shipping process or offered overnight if you want to pay for it! My only complaint is they have gifts that get stuck in shipping A LOT! And not knowing when your really going to get a present is never good also the bidding system if you have to people that bid the same amount they should do a private blind bid so who ever really wants to pay gets the item I have many where I ended up bidding the same dollar amount as someone else and they just give it to the other party which sucks. Other then that customer service is back on top and very helpful!

Previously I had purchased a wrist watch noted as "running at time of evaluation without detailed testing, future state not guaranteed" and thats OK, I can accept that. Upon arrival however, it was not running, it had been wound tight which indicated to me someone knew it wasn't running prior to shipping it. I emails and they replied with their butt covering note mentioned above. I stated clearly I was not satisfied and requested an RMA to return the item. They fell silent. I repeated to make my request with no response. I contacted my credit card company and denied the charges. Only then did they have something to say. Long and short, my card company understands customer service, EBTH, they have no clue what customer service is.
My latest purchase had an "expedite" fee I have never seen!?!?! When I inquired about this fee I was informed "The Everything Expedited 3% Charge is a newer service where orders paid by credit card will have expedited processing, either available for earlier pickup or into the shipping process faster (please be aware this does not speed up transit time just the time it takes EBTH to process the item for shipping)." I replied that I did not ask for nor wanted "expedited" service since it did not benefit me in anyway (they are classical slow shippers) and furthermore, this appears to be a fee for using a credit card, since the only way to not get charged this fee is for them to charge your bank account directly! Yeah, right, I'm gonna give you direct access to my bank account?

End of the day... caveat emptor folks... go to ebay, at least they take care of their buyers!