Everything But The HouseReviews 793

Customer service is NON-Existent at this company. They claim that items are already packaged and ready to ship but then it sometimes days or weeks (I've read other reviews where it was months) to actually ship the items. This is absolutely unacceptable in 2017. Even the most novice, rookie, eBay or Etsy seller knows you must ship same day or next day. How a company of this size cannot understand this is mind-boggling. It is my opinion that EBTH is for the seller and does not care AT ALL about the buyers. I will NEVER purchase an item again through this website. I strongly recommend you run as far away from this company as you possibly can.

Make sure if you're bidding on an item that's not in your state to check out the shipping costs. Although EBTH is all over the country, it doesn't make a bit of sense to bid on anything outside of realistic driving distance because the shipping is not only high, high, high but inconsistent. Recently, I purchased 12 items from a sale and spent almost as much on shipping as I did the items. Bittersweet. And, if you wait for customer service to give you an answer as to why, you'll be like one of the vintage items for sale. I've had a similar experience to the previous reviewer on a Simon Pearce lamp. Clearly had won the bid... ah, not so fast. The clock was reset 4 times so the other person ultimately won. It's not an auction. It's a sale. Big difference EBTH.

My first experience with EBTH was very good: item was in excellent condition as described, and the local pick up went very well.

My second experience has been terrible. I won the item February 21 in a long-distance auction. Paid the item cost and very expensive shipping cost on February 21 and knew it could take 8 weeks to receive it. The item was marked as shipped weeks ago, however, I have heard nothing about when to expect it. I called once and never received a call back. The second time I called, I was told the item would be picked up the next week and delivered the week after that. I still have not received the item nor been given any solid estimate as to when it will arrive. We are now nine weeks from when I paid for the item. I will never bid on a long-distance item again.

They have the worst customer service ever. Charged me twice to my cc after paying in full with cash at the pickup. Very confused staffs with unacceptable solution and very slow response to any issues. This company definitely needs a lot of improvement especially on their customer service. I have been using them for about 6months now and from this point, I will never buy anything from them. They suck! Period! I stick with Ebay for used goos from now on.

I bid on a coffee table and won at a great price. But when I went to pay and to see about where locally I had to go in Atlanta I was charged a $30 additional fee just to pick it up! A used coffee table won at $6 is an awesome deal but not at $36. And it has taken EBTH almost a week to respond and the item they are referencing isn't even the one in question! Poor customer service and the bait and switch is beyond unethical and could be illegal. Next message is to the State of Georgia in a formal complaint. This company is a mess!

EBTH used to be very accurate in checking and describing items. The last 4 items purchased, were significantly and obviously broken in several spots but marked "Condition: Good" precluding any type of gifting or resale. Customer service is not at all helpful, and really not very nice at all! Just lost total trust in this company! I will be closing my account.

So. First time using ETBH. I purchased some small jewelry items for my mother.

They billed my credit card immediately. No worries. That seems normal. However. Over two weeks have gone by. And no ship date... there is a USPS tracking number, but when I check that. The statement from Postal Service is. EVTH still haven't shipped package.

I called. Got thru. Third try. Very nice lady told me, she didn't know when it would ship, and to call back Monday. That by calling Monday, my package would move up on some priority list.

So. I'm stuck paying for a package now, that hopefully may come at some unknown date in future.

BE CAREFUL!

I have purchased 3 times and picked up the items at sale location at no charge. This time I am bring charged a 30.00 fee to pick up items. The only place this fee is listed is in shipping, which was not my intention as I would only pick the item up. This is deceptive business practices and I will contact the Massachusetts Attorney General's office. Do not do business with this group. EBTH did reach out after 3 calls and waived the pick up fee. It also appears more often than it did when I posted this review. I still will not work with them again.

I have bought several items from EBTH. Local warehouse pickup has been fine. I am waiting for items to be shipped from Florida to my home in Ohio since Feb 27th... today is April 20th. I have called 8 times and been told literally 8 different things. "We have to ship the items individually" "UPS is really picky about what they take" "Let me check on that and I will get back to you" "We had to set that up for home delivery" "It may take up to 6-8 weeks in some cases" "There is nothing I can do"
Why would a company collect money for shipping up front and not ship goods for 60 days? Why would a company pay to warehouse goods for 2 months after they have been sold and paid for? This is the WORST CUSTOMER EXPERIENCE in my life.

What a miserable experience. Won a ring. Paid the $450.00 with Visa immediately. Waited the 10 business days for a tracking number and nothing happened. Called them and asked about the status of the piece on a Friday afternoon. Its packed and ready to ship she said. Why dont i have an email stating that a shipping label has been created I said. Oh that can take up to 24 hours for the package to show motion. OK, so Ill have a number by Monday, and the item next week.
Then it all goes straight down the drain. Monday comes, no email with a tracking number. I call again. Yes, its packed and ready to go out today. (What happened to UPS was picking it up with Fridays shipments?) Tuesday... nothing. Wednesday... nothing.
Thursday afternoon... Hi, sorry to be a pest, but when are you planning on shipping? I say. OH, dont worry, the ring was hand carried to shipping this morning. She says. Thats interesting, it was sitting on the dock ready to go out last Friday. Did it sprout legs and run and hide somewhere because its afraid to travel? Says I. She offered some sort of lame excuse which I shot down by reminding her of her own statement about the package being on the dock the prior Friday.
I hung up, called Visa, initiated a fraud complaint. Called them back and said either ship it COD or refund my money, in the interim theyll be dealing my Visa provider on a suspected fraud complaint. My account received a refund for the full amount the next day.
I dont think the ring ever existed as anything more than a picture on my screen. I even offered to drive to Cincinnati and pick it up as Im only a couple of hours away. After all, it was packed and ready to go. Have someone sit it on their desk, they had my money, I wanted my item. They wouldnt allow me to come pick it up.
If you do buy from EBTH, I hope your experience ends up better than mine.

STAY AWAY FROM THIS COMPANY. WHEN THEY GROUP PICTURES IT IS TO THERE ADVANTAGE BECAUSE THEY GROUP EXPENSIVE THINGS WITH NON EXPENSIVE ITEMS AND GIVE AN OVERALL DESCRIPTION, THE EXPENSIVE PIECE IN THE GROUP IS NOT WRITTEN IN A WAY THAT WOULD STAND OUT. LIKE A MATISSE LITHO WITH GOOD PROVENANCE IS GROUPED WITH LESS IMPORTANT PIECES. THE SELLER WANT NOTICE UNTIL BIDDING HAS STARTED. THEN THEY GET SOMEONE ELSE TO BID AND EVENTUALLY SALE THE MATISSE OR OTHER EXPENSIVE PICTURES FOR THEMSELVES. SMELL LIKE A CLASS ACTION!

I have done business with this company for a couple months. The first couple of errors on shipping and description I let it go. Until I was mailed a piece that I was suppose to pick up the item cost was 8 dollars and they charged me 42 and it was a flat plate. No special packing just thrown into a UPS standard box and not even wrapped. Customer service was rude and wouldn't do anything about it. I also received sterling silver goblets that I won for 66 and on the description it states some dents. There were significant dents all over each of them. Be very careful when using them they are very deceitful and very very very poor customer service