Everything But The HouseReviews 793

On 4/30 I won a bid on item B-******* a set of 3 camera tripods. As of today 5/19 shipment still not received. Long story short I spoke with 3 different reps - one who got snippy and argued with me (Ashley) and finally it was escalated to a higher rep and they gave me different reasons why it didn't ship - credit card did not go through... and then yes it did - it will ship today blah blah and no matter what you say or how you plead to get a refund you are forced to pay for the bid amount. This is terrible unprofessional business conduct

WARNING: HIDDEN FEES. They will charge you an additional $30.00 PER ITEM for picking it up yourself at a warehouse. Three items adds almost $100.00 to your total for using your own time/gas/vehicle to pick it up. This trend is increasing with EBTH as they add more and more fees to the buyer. The warehouse fee USED to be paid by the seller as it is their choice to use their home or a warehouse. Why the sudden change to stick it to the buyers? Every time I look at something there is an additional fee for pickup, an outrageous fee for shipping and it can be 6 months before I receive something they ship to me! Items in my home state are shipped to OHIO to a warehouse, which increases what they charge for shipping. They have TWO warehouses around the Nashville area. Why should I pay you to take the item from Tennessee to Ohio so I can pay from Ohio to Tennessee? Used to be a good place to buy. Now it's not worth the hassle or extra money. Win an auction for $12.00 and end up paying $150.00. No thank you.

After waiting for weeks, EBTH shipped me the wrong piece of artwork from an auction. I contacted them to alert them to the error. I was told that the person who incorrectly had received my art had already called and was sending it back to EBTH (I eventually got it). They sent me a return ship label and I drove to the UPS Store and sent the wrong painting back to EBTH. About 10 days later, the SAME incorrect painting was sent back to me! I again called customer service and was told by a woman that she would check on the problem and get back to me. It has been two weeks with no contact and no return shipping label. If you contact me and can properly identify your missing artwork, I will arrange to send it directly to you and we can circumvent the incompetence. Just in case Sitejabber doesn't have an option to contact me, I will watch this site for a few days to see if anyone responds.

Pickup is during working hours and during heavy traffic so if you get a few items it could cost you hrs of time and $$$ for fuel. This site is for people that get things for nothing and are not working and can afford the time. Bad for the seller. Do not bid on anything, If you cannot pickup during their restricted hrs they will get you to forfeit the item saying it goes to charity. I did not pickup and they billed me $154 for shipping an Item I bid $54. I had already told them I could not make it and to donate. They billed me on my credit card anyway. Did I mention that they billed shipping for $154 and I am 20 miles away! As a professional I had something come up. Life throws curve balls sometimes and be assured that EBTH will not help in any way. And if you are needing to do an Estate sale you will do better if you have a local buyer for the whole estate

I have been a customer of EBTH for a couple of years now. I have made some fabulous purchases. I am in Cincinnati so the first year I only picked up at the estate. What fun to pick up your item. You meet many nice people from EBTH and from our city. The houses are also fun to see often in the same room the seller had them in. One time item a little to big for our vehicle so another buyer had an extra strap and gave it to us and we have seen him several times since.

Next you must check the shipping cost if purchasing from another city. Sometimes cost is way to much so i do not make a bid.

The last purchase i made did get lost but with a little patience and a prayer it did come finally. My mother always said patience is a virtue.

It did seem like customer service was a little overwhelmed when contacted. EBTH has grown quickly and with all companies we must give them some time to get the kinks out and their logistics working more efficiently. It all takes a little time.

You can find some great items. There will always be those last minute buyers/dealers that are waiting to swoop on it at the last minute just the opposite of an estate sale/garage sale early birds. I just put my max in I would pay for it if I win I win
If I don't I don't. If you read on their site they tell you it adds the minutes.

Bottom line I LOVE EBTH

Call to schedule a pickup at warehouse and told I need to get today 5/11/17. I explained that I have a doctor appt. Rep didn't care, get the item today. Once again I explained impossible but I could collect it next week. No exceptions rep said. When I asked for someone over them refused saying she had the authority. Was going to ship a 40 $ item for 200$. RiICULOUS service. I have cancelled my order. And will no longer be a member of this low class auction site.

My experience with EBTH has been very disappointing. I have spent over 3,000.00 with this company in one year and I will NEVER BUY FROM THEM AGAIN. Every shipment has broken and shattered pottery, missing items that were listed in my receipt, damaged vintage hats and the list goes on. EBTH would only refund me what they determined to be ther value of the broken pieces. The companies that do the packing vary city to city so customer service for EBTH will say they are sorry but they have no control over how it is packed. I have had much better luck with Etsy and wilL no longer buy from EBTH

ParticularlyEBTH has local sales in my area (Boston) but they changed their policy so now they charge a "small fee" of $30 to pick up large items at their warehouse. You don't have the option anymore to pick up small items and have to pay for their overpriced shipping. Some small items that are in local sales aren't even available for shipping and only have an option to pick them at their warehouse in Blue Ash, Ohio. I have purchased things in the past when I was able to pick them up but I won't be bothering anymore. They weren't particularly clear in describing items like dishes that ended up have cracks and damage that were not fully disclosed. Why even list sales as being local if it doesn't matter?

Bought many many items- many showed up broken and had to fight - but some great deals so stuck with it. Always carefully checking shipping rates and would only bid on pieces with reasonable rates. Bought pair of prints for 360- shipping came back at 300- emailed disputed rate given new rate- paid- 3 1/2 months later no prints spoke with customer service- refunded shipping, but not auction price- claimed we violated the 7 day payment window - we were waiting on adjusted shipping cost. Horrible, horrible dishonest experience

Their shipping costs are outrageous as everyone here points out.
They don't answer emails when requesting info on an item won but not delivered.
They do not honor their end of the auction rules, but if you make a mistake they will not retract your bid even a lousy $2.00 one. And charge you $7.79 for that crappy $2.00 item you did not mean to bid on.
I spent 10 minutes waiting for customer service to answe me on this big issue and the kind young man apologized profusely and told me he would escalate the issue and would take 3 days, well m Amex card will honor me in a jiffy.

Stay away from online auctions they rip both sides off.

I have purchased several item from this company in the last month. Everything has arrived very well packed and in a timely manner. Items have been so far as described. I see there is complaints on the shipping charges but they quote you upfront with your zip ode and I have found if it's more than I want to pay in shipping I just pass and don't bid on the item. As far as the warehouse pick up charge they also tell you that upfront. I bought item to be picked up at the warehouse but I got the items way below retail so I don't mind.

You see a sale near your home. They have nice things you want to bid on. Now really read the listing. They have moved the product over 80 miles a way to a warehouse that will cost you an additional $30 to pick up each and every item. I understand moving the goods if the house has sold, but, why 80 miles away? Now this impacts the seller as well as the buyer. If EBTH is getting a 45% commission and charging $30 for pick-up any rational person will adjust their bids to accommodate the up charges, leaving the seller with even less money in their pocket. Don't be fooled into thinking shipping is a breeze, either. Their shipping is usually twice what you or I could ship for. Don't know if this company is a scam or just has a lot of kinks to iron out. I won't buy again from them until I see big changes.