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EbonyOnline Reviews Summary
The company generally enjoys a positive reputation for its competitive pricing and wide selection of beauty products, particularly wigs. Many customers appreciate the quick shipping and responsive customer service, highlighting individual agents who have provided effective support. However, significant concerns have been raised regarding inconsistent product availability, shipping delays, and communication issues, particularly during order fulfillment. Some customers have expressed frustration over the handling of returns and refunds, suggesting a deterioration in service quality. Overall, while the company has loyal customers drawn by affordability, operational inconsistencies could impact future customer retention.
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THIS COMPANY IS A SCAM! PLEASE LADIES YOU WORK HARD FOR YOUR MONEY DON'T WASTE YOUR TIME WITH EBONYLINE.
THEY ARE LIARS & SCAMMERS. I ORDERED FROM THEM 2 WIGS & HAIR SHAMPOO. THEY NEVER SENT CONFIRMATION EMAIL OF THE ORDER. I HAD TO EMAIL THEM ABOUT 4 TIMES ABOUT TRACKING NUMBER & EACH TIME WAS A RUN A ROUND RESPONSE.
I TRIED CALLING THEIR CUSTOMER SERVICE AND I COULDN'T SPEAK TO A LIVE PERSON. ONLY COULD LEAVE A FREAKING MESSAGE! WHAT THE HELL! I CONTACTED PAYPAL ABOUT EBONYLINE & I ENTERED A DISPUTE CLAIM, THEM SCAMMERS REFUNDED MY MONEY SAME DAY I ENTERED THE DISPUTE & CANCELLED THE ORDER!
NOW YOU DO THE MATH! BUYERS BEWARE OF EBONY LINE.
On October 5,2016 I ordered a wig by "It's A Wig" called "Yuliya".
It shipped 10-06-16 and I received it 10-12-16 via USPS. I was so excited about the $4.99 flat rate shipping promotion, Yaaaaay! I am very pleased with my purchase and plan to become one of Ebonyline's frequent customers. I just love stress free shopping!
I contacted customer service about the status of my order. I was told the item was on backorder after I purchased it and the wig will be shipped out in a few days. The day of shipment, I get get an email that it was out of stock. So disappointing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members