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EbonyOnline Reviews Summary
The company generally enjoys a positive reputation for its competitive pricing and wide selection of beauty products, particularly wigs. Many customers appreciate the quick shipping and responsive customer service, highlighting individual agents who have provided effective support. However, significant concerns have been raised regarding inconsistent product availability, shipping delays, and communication issues, particularly during order fulfillment. Some customers have expressed frustration over the handling of returns and refunds, suggesting a deterioration in service quality. Overall, while the company has loyal customers drawn by affordability, operational inconsistencies could impact future customer retention.
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Slow at shipping but other then that i like this site this is my 2nd time ordering from them the customer service is good i like the fact that i can call them and they are every nice over the phone for years i was shopping at wigtypes and they just change on me so now i like this site better <3 They have everything i just wish they could work on the site by updating the stock inventory! Other then that i Like this site
I ordered my wig but when I called about shipment I was told it was out of stock and it would take 5 to 7 days to get to the warehouse. I opted tp select another wig. Customer Service responded to my emails in a timely matter. I placed my new order with Olivia and I received my wig in 4 days. She was very pleasant and the wig I originally ordered was more than my new order. She immediately credited my account with the difference. I as totally pleased with the wig and the sevice I received from Olivia. I too read the negative comments and was afraid I would not be pleased with your product or service. I can honestly say I did not experience anything negative. The remark that disturbed me the most is the starement about your company is racist. I would hope that there is no truth in that. Thanks again Olivia..
I called on 6-29-18 about an order I placed on 6-26-18 since I paid for priority mail. Desiree explained to me that several of my items where out of stock and that it would have to come from the manufacturer and then to their facility before being mailed to me. She apologize for the inconvenience this may caused me and she offered a refund difference since I indicate that I could have just paid the standard shopping rate of $4.99. She was very polite and she even acknowledge how I been a long standing customer of the company... so she thanked me for that.
I was very pleased with the customer service Desiree provided for Ebonyline order I placed she was very helpful and polite... Encouraged me to look forward to future purchases... Thank you Desiree!
I ordered my items on Wednesday night, Thursday morning I received an email informing me one item was not in stock. I called CS, we found an alternate and completed the order. Three days later I received my package. Lastly, best prices Ive seen! Will be ordering again.
I spoke with Olivia due to a wig color that I ordered but was not available she assisted me in modifying my order and get it shipped out right away! Thanks
Thank you Desiree in advance. There was a problem with my order Desiree helped me with my issue. Thank you for your patients and your willingness to help. I will order from here again.
I purchased Vivica Fox's Gemini Swiss Lace Front wig in the wrong color, the representative (Elvia) immediately put my worries to rest and assured me I would get the color I wanted. That action right there is exactly why I continuously buy from Ebonyline... way to go.
I had a slight problem with the shipping of my order; however, the customer service rep, Desiree was apologetic, professional and because of her help & action my order shipped shortly after speaking with her... Thank you so much! Great customer service!
My experience with ebonyline was very good. There was a hold up sending my wig because another item in.
Shanice was kind and said " no worry it will be shipped out today ". She was pleasant and understanding.
I will be ordering from ebonyline again
Thank you Shanice!
I ordered from ebonyline and unfortunately what I ordered was out of stock... I had the pleasure of working with a rep by the name of Desiree who helped me get the hair needed just in time for the 4th of July weekend... She was amazing... She helped make a bad situation good and it's the main reason why I will do business with ebonyline again Super customer service!
I called customer service to inquire about an order. Shanice was very professional and swift to accommodate my request! This is the type of company you want to do business with.
Great site to order wigs, extensions, never had a complaint about their hair, great quality fast shipping, receiving. Great customer service if u need to call in. AWESOME site to order from. Very reasonable in prices, great discounts. Thanx ebonyline til next time.
I was worried that I wasn't going to get my order in time for my family reunion. I recieved an email saying that one of my items was out of stock and could they help me with another choice... I didn't want anything else I wanted what I order. So I email the company and Elvia respond very quickly and she was able to help me with my order and now I'm getting both of my items. I was very please with Elvia service and I will be back. Thanks for making me happy.
Desiree is a great customer service representative she help me out I really appreciate her time and her help
This company is so busy they sell out very fast. With that been said earlier than usual. They have the best vendor's Quality products.
Desera was such a help to me omg. I am a faithful ebony hairline shopper. I order all my usual pearls & Britney V wigs from ebony. God is so good I always get Desera on the phone. She make sure item is in stock for me be before shipping. Thank you so much for keeping your business open. The wigs are of great quality.
Those positjve reviews on here are all fake. I ordered hair on 6/8. After a few days without getting an email about my ord3r shipping. I tried calling amd was unable to get through to talk to a customer service agent. Several times. Their wait time is ridiculous. I finally get through on 6/15 and I spoke with Olivia who advised my order would ship 6/18. But it didnt ship. I called 6/19 and sat on hold for 20 minutes. The lady advised that yhey do not partial ship orders and if I canceled the item that was still out of stock they would charge me more for shipping. Then the $#*! hung up on me.
Im so grateful for your help. I would like to thank Desiree for taking time out of her many calls to research my questions. I really appreciate Ebonyline promptness with all my orders.
Thank,
Linda Davis
I ordered on Monday the 4th and till today this hasn't been shipped and everytime I called it was the same story they told me it will ship today or tomorrow but It never did and a lot of them are very rude but I got Desiree and she was such a wonderful person she solved my problem, she was very professional and friendly and she's getting my order shipped as we speak she's very pleasant. They should give her a raise because she is such a great asset to your company, the only person who did what they were suppose to do in a professional manner. She reassured me everything was going to be fixed. Please ebonyline don't lose her
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members