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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Jordan
2 reviews
25 helpful votes
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Be carfull - one of the worst robbing sites

Full of thiefs sellers, un authentic items - supported by the site customer service

I had an experience with fashion - all items are announced as original designer - but actually they are piece of trash with high prices - the admin of the site are only supporting their sellers - and let them steel your money.

WARNING Never buy clothes from EBAY gangs - never buy any thing from eBay they will only steal your money for left over garbage

Date of experience: October 2, 2017
New Jersey
4 reviews
7 helpful votes
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I am shocked
October 1, 2017

A week ago i was looking for a certain kind of shampoo, I added an item to my watch list, but I didn't buy it, a few days later I received the same shampoo, I check my ebay shopping list and the purchase was not registered like it never took place but it did showed up in my statement, I inmediately got in touch with ebay custumer service and they were very rude, they accused me of buying the item by mistake and they said that that was none of their business, they said that I would have to contact the bank which is my next action but I think that at least I deserved some answers not unfounded accusations and a nasty treatment

Date of experience: September 30, 2017
GB
1 review
1 helpful vote
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For some reason they seem to put tracking numbers on parcels that aren't even tracked! I'm a seller and buyer, only use eBay as a way of getting rid of household items.

They also claim arrival dates for items within 2 working days for Royal Mail 2nd class, when this is really is not true.

The new product reviews they have, clearly have a bug as my images in my description page go blank when you cilck on the 'read review's' link at the top.

They always, always, favour the buyer!

Tip for eBay appreciate your sellers more and you might attract some more trusted businesses and retailers that run to Amazon!

Another terrible part of the eBay seller experience is the fact they take buyers word for if an item was delivered late. Well if you're providing them with a 2 day delivery time for 2nd class which is actually 2-3 working days, then they're going to think it's late!

You cannot rate a seller on their delivery times based on what buyers constitute as being late. You should only rely on the actual tracked items. None of my items are tracked yet you seem to put on tracking codes from some random generator no doubt, that implies I've dispatched my parcels late, they're not tracked! How can you know?!?!?!?! Yet its taken as gospel and lowers your seller rating as a result.

Seriously I've been a small business seller now for over a year now if anyone wants to know the real issues with selling as an eBay premium seller just comment below.

Rant over.

Date of experience: September 28, 2017
Utah
16 reviews
13 helpful votes
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Very bad experience
September 28, 2017

Wow, ebay is just terrible. Mostly cheap knock offs and terrible service. This wallet is not authentic, but they didn't seem to care. Why buy junk when you can buy real products elsewhere.

Date of experience: September 27, 2017
California
1 review
2 helpful votes
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Worst experience ever, never use ebay again. I will ask my friend not too.
Worst experience ever, never use ebay again. I will ask my friend not too.
Worst experience ever, never use ebay again. I will ask my friend not too.
Worst experience ever, never use ebay again. I will ask my friend not too.

Date of experience: September 26, 2017
New York
2 reviews
0 helpful votes
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I love EBAY!
September 26, 2017

This is my go-to site for clothes and products I see on TV, They have great deals and I am very happy with their service.

Date of experience: September 25, 2017
GB
5 reviews
19 helpful votes
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Ebay: danger in waiting?
September 25, 2017

With 'customer service' this bad, I wonder why serious businesses even bother with the hassle of selling on eBay any more. I know I had to stop for the sake of my mental health.

The danger for consumers is that, because of eBay's vast reach and the millions of part-time, non VAT-registered sellers, many businesses are often selling at lower prices than on their own website, despite eBay's ever-increasing charges (remember when they were about 5% and no fees on postage?).

The consequence could be that in another decade or two, nearly all internet sales are handled through third party sites like eBay and Amazon. Businesses will basically no longer be independent, increasing amounts of merchandise will be banned as they are deemed politically incorrect (such as all Confederate flag items, as just one example).

They will be able to set prices by setting their fees and we will only have easy access to the books they think we ought to read and the music and films we should own and the food we should eat.

Join me in boycotting eBay, as a seller and as a buyer, otherwise we will be at the mercy of these kind of companies and in my experience, they don't do much inn the way of mercy.

Date of experience: September 25, 2017
Iowa
4 reviews
10 helpful votes
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When I say watch ebay, I mean read the product description well. There is a lot of difference in which seller on ebay, you deal with. Some are real good, some are not so good. The really bad ones don't stay operating on ebay for very long. Over all I have had good luck with ebay.

Date of experience: September 23, 2017
Arizona
1 review
2 helpful votes
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Stay away from Ebay
September 23, 2017

Worst company ever! They assist people in scamming other people out of their money. Anti service policies. Disgusting

Date of experience: September 23, 2017
West Virginia
1 review
2 helpful votes
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Credit and Life Ruiners
September 20, 2017

I have had a terrible time dealing with eBays "seller fee" with items that have been bought by the numerous scammers that run rampant on this site. Not only was my item not sold but eBay charged me $60 and didn't even tell me why. The charge went right to my paypal account. During this time I went to Europe and did not have cell phone service or access to my mail. So... when I finally got my mail there was letters from a collection agency! Guess what... my credit is RUINED because of scammers and eBays lack of attention to their customers. I will never ever buy or sell anything on eBay again. They have wasted my TIME, ENERGY, AND RUINED MY CREDIT.

Date of experience: September 19, 2017
Georgia
1 review
5 helpful votes
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Useless
September 19, 2017

They don't protect you at all as a seller. I prefer using Amazon. I sold a gown to someone on eBay. The person then requested a refund. I told them they need to return the gown but they didn't return it. EBay put the money on hold. So now I have no gown and no money. Everytime I contact them. They tell me nonsense

Date of experience: September 19, 2017
Virginia
2 reviews
18 helpful votes
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EBay can't protect you. They rather charge you a fees to list and sell your items rather than invest in better cyber security to thwart scams. See I recently listed an Apple Watch and received the emails from eBay and PayPal that my item sold and was paid. After calling both to confirm, I shipped only to find out two days later that it was a scam. The $315 I stood to make was not real and my watch was gone.

Rather than admit their wrong eBay repeatedly suggested I contact the USPS to stop shipments (2 days later of a Priority Package). Needless to say they didn't offer me anything for my misfortune. If this happens so much why haven't you found a
Mitigation for this?

They can't protect you if you haven't sold 25 or more packages. I can't do business w/ nor communicate w/ billion dollar company that can't protect my interest.

Effffff you ebay,

Former iWatch peroson

Date of experience: September 18, 2017
New Jersey
1 review
1 helpful vote
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Refuse to provide refund
September 18, 2017

I had purchases a 310*90mm DIY Multi-Function Milling Machine, THIS IS TYPICAL CHEAP CHINESE CRAP. It is to small for my shop and what I try to do. The company lists everything in Millimeters so it seems larger than it is. However, It will not hold a piece of steel without it vibrating loose AND DESTROYING THE WORK I HAD ALREADY DONE. I had to start over again, with the same results. I finally had to buy another jig. I purchased this through EBay by the company bezzprice. I kept up with emails with them thinking this was going to be resolved. However, I found out this was just to give me a bunch of hassles that it went beyond the return date so I could not get my money back. Now EBay is not allowing me to even provide a review on this company that sold it to me.

Date of experience: September 18, 2017
New Jersey
2 reviews
1 helpful vote
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I've been an ebayer for years and admit it's my favorite place to shop for Jewelry, perfume, household goods, etc. However, recently I discovered I love it even more! I hadn't realized I could purchase college books too! This site has it all and not just used but, new things too. Thank goodness for EBAY!

Date of experience: September 18, 2017
Nevada
4 reviews
0 helpful votes
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A great way to shop!
September 18, 2017

I love shopping on eBay because it's usually the cheapest place on the internet to buy whatever I want or need. I've bought over 100 items on eBay, and for the most part, I'm very glad I did because I'm sure I've saved 100's of dollars by doing so. Their selection is huge, and once you understand how everything works in their system, it should be an enjoyable shopping experience for you. I usually just pay the "buy it now" price for my item(s), but I've also won several auctions as the highest bidder on unique items, and also paid less by 'making an offer' to the seller when it's an option for the item (and the seller accepts my offer). I can't comment on selling anything on eBay, because I never have. Finally, I'm mostly satisfied with eBay's customer service/resolution department for any issues I've had. My only real complaint is that there are some seller's I've bought from on eBay that ended up being fictitious accounts (I never received the item I purchased). But because of eBay's guarantee, I was issued a full refund for my purchase price and shipping once the resolution department researched the issue and decided in my favor.

Date of experience: September 18, 2017
North Carolina
5 reviews
4 helpful votes
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Love the free shipping
September 16, 2017

I order a lot and have gotten 95% of good products. If a product does not show up and seller does not work with you by refunding then eBay will step in after a waiting period and refund your money.

Date of experience: September 15, 2017
Texas
1 review
1 helpful vote
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I bought an item on ebay and it was damaged in the mail so returned the item. E-Bay wont give me a refund on the money even though I have documentation that the seller received the item back. Its a Scam when the seller only has to say they didn't get it and ebay does nothing even if I have documentation

Date of experience: September 15, 2017
GB
5 reviews
16 helpful votes
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EBay is only a platform for other people to sell what ever they want online, so its hard to review it, even though - eBay helped with any issue I had in a matter of a few days, and they are also managing PayPal which is giving me even more confident.

There are a lot of things I can not find on eBay but nothing they can do about it.

Thanks for everything.

Date of experience: September 15, 2017
Kenya
5 reviews
3 helpful votes
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This is a real shopping mall. Thanks to ebay, i have the most fantastic set of motorcycles, they have helped me in locating genuine dealers for spare parts. I love it

Date of experience: September 14, 2017
India
1 review
2 helpful votes
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NEVER BUY FROM E BAY
September 14, 2017

I bought a teekking bag from this $#*!ing site... but returned the product as it was torned... but didnt get the refund so far... more than 3 months am waiting. Very poor customer relation... every time they come up with rediculous reasons... even not call us or give us a response... $#*! OFF... they are doing fraud business...

Date of experience: September 13, 2017