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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

California
5 reviews
23 helpful votes
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Still good
September 8, 2018

Been a member since 1995 as a buyer. Really have not any bad experiences with 100s of transactions. Sellers usually are easy to deal with and pricing is great.

Date of experience: September 7, 2018
New York
1 review
0 helpful votes
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I have good experiences
September 8, 2018

After 15 months on ebay i would say i've had all good experiences as a seller and as a buyer. When buying I check Seller Reviews and if something sounds hinky I'd rather pay more than get jerked around. My seller experience is okay except US P. O. took too long once and buyer complained to ebay furst, not to me. I monitored it and it finally arrived late and he was disappointed but sometimes mail does get delayed or take a long time if someone in rural area or gets stolen in high density residential area. And I am not responsible for porch thieves!

Date of experience: September 7, 2018
Puerto Rico
1 review
5 helpful votes
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Unfair treatment
September 7, 2018

This is not a reliable business. I hate ebay. They really do what they want with your account and you cant do nothing about it. Beware with this business.

Date of experience: September 7, 2018
District of Columbia
21 reviews
35 helpful votes
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Awesome deals
September 6, 2018

I have been using eBay for 5 years. I am so contented for having an opportunity to purchase items there. What I like the most about shopping on eBay is that the sellers offer real bargains and you can buy a sale item at half price.

Date of experience: September 6, 2018
California
13 reviews
38 helpful votes
Follow Cat M.
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With eBay as a seller you know the rules and you can always feel protected say when a buyer says they did not receive their item even though tracking shows as delivered. CHa Ching. EBay works with tracking. If it shows delivered case closed. EBay used to work very very very well back in 2013 but then they had some security breach and the sales stopped very suddenly. Then they did a site wide delete of all products without a UPC code and you had to go through one by one to edit each ad! What a headache and just recently did the same thing for external links. Now I know I did not place a lot of those links in our listings, but still they push that on sellers to have to do that one by one. What a headache! They should pay us!
Four times a years they offer free $$ of shipping supplies with ebay logo. They offer a lot of ways to try to generate sales like eBucks, Percentage off. They work hard to try to help the seller save some money but they also take so much and I sometimes feel we pay too much in fee's but when we do our taxes I see we do make an income. There are scams on ebay but not as much as Amazon. There is a lot to say as we have been on ebay a long time. I like eBay but sometimes we hate eBay and I am tired of feedbacks staying on an account for one year! Seems so excessive. Okay three months. And when you try so hard to be right and still get an idiot to leave you a neg. But then I place them in a bad buyers list so everyone can know he or she was an idiot.

Date of experience: September 4, 2018
Georgia
3 reviews
26 helpful votes
Follow David E.
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I have been a member on eBay for a long time and when it comes to purchasing certain items, they can't be beat. Until recently. My words of advice with eBay. If it sounds too good to be true, it usually is.
My account has been hacked and several times I purchased something only to be notified a day or two later that the item I purchased and paid for was from a "compromised" account. I was informed that the burden was not on eBay but on ME to notify my payment of choice and dispute the charge. Simple, just like that. WTF? I will purchase only on eBay when I have to. I NEVER have that happen or fear of it happening on any other site. They need to FIX whatever it is that's causing this to happen.

Date of experience: September 4, 2018
Florida
2 reviews
5 helpful votes
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Seller beware
September 3, 2018

Woild not reccomend ebay to anyone i shipped a package from tampa to miami, post office misplacwd the package in miami. My buyer complaon to ebay so they charge me back and refund the buyer 3 days later my buyer gets the package so now he has the merchandise and his money. I get screwed. 3 time in 5 years ebay has rip me off. Avoid ebay

Date of experience: September 2, 2018
California
1 review
6 helpful votes
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I have been a seller on ebay for about 15 years and I use to sell quite a bit. I have found that my items are not selling like they used to. I started doing a search on my own items and many of them DO NOT COME UP ANYMORE... I called ebay and they told me to make new listings on each item and I did, and they still do not come up... I used to be able to search an item easily as long as each search word was in the title in any order. Most of the ebay representatives can't answer questions like this and everywhere they transfer me it is the same... It is now feeling like ebay is a thing of the past... My sales have gone down to a 10th of what they used to be... Very sad...

Date of experience: August 27, 2018
Georgia
1 review
9 helpful votes
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Ebay with the fabulous creation of the ebay money garantee policy completely and arbitrary displaces the protection towards sellers. This policy allows abusive buyers that receive items in pristine condition and then claim that they received them in defective condition therefore ebay favors buyers due to its non-competent policy. Fees are extremely high 10% and paypal also establishes its fees plus shipping cost. Terrible plataform has become lately. Ebay will lose new small bussiness over time.

Date of experience: August 24, 2018
GB
1 review
0 helpful votes
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Money wise
August 20, 2018

If you purchase items it may cost you more to return it than it cost so buyer beware, i bought an item that comes in several parts 7 pieces 1 part don, t work so i, ve asked paypal to refund me, they refused and referred me back to ebay? Their the seller wants it returned? This personolised item should not be sent back once used?

Date of experience: August 20, 2018
Michigan
3 reviews
17 helpful votes
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Great deals
August 21, 2018

I love shopping at ebay from the ease of at home on my laptop. I have found super deals and I really like to bid on items. Items that ship from China take quite awhile to get here and the ease and safety of paypal have made my shopping a good experience.

Date of experience: August 20, 2018
North Carolina
3 reviews
0 helpful votes
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Love eBay
August 21, 2018

I shop on eBay all the time one of my favorite shopping sites.The sellers are understanding if I'm having any problems with my orders so I recommend eBay

Date of experience: August 20, 2018
Canada
10 reviews
29 helpful votes
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Ebay, you've done it again! :(
August 19, 2018
Updated review

My bank account changed. I removed that bank account from my ebay and paypal account. I called ebay to verify that the funds from any subsequent returns (because there are always products that never arrive) would be returned to my paypal account rather than my bank. "That's right, sir", Shandy said, "All your money will be returned to your paypal account because there id no banking information on your account." I said, "Even though the original method of payment was my bank card?" "Yes, sir.", she said. Guess where the refund money went?
Ebay: why does EvERY little thing with you become a drama? Are you just incapable at EVERYTHING? I do apologize, you're the best at the most successful ponzi scheme out there.

Date of experience: August 18, 2018

Ebay customer service sucks
June 2, 2018
Previous review

Bought 4 individual items. Went to pay for them.
Ebay groups them all together because theyre from same seller. Their mobile app wont let you pay for multiple items. Spent half hour trying to find a stupid customer service phone number - click on contact us tab and it brings you to the help and contact us tab. Click that tab it brings you back to contact us. Finally get the phone number - they tell me its not posted on the internet due to possible scammers (but i could post it here if i wanted to.) then told that my problem (above) is a problem and theyre trying to fix it. Well, someone told the program to group the sales together, so... after telling the operator over and over again the details of my issue - who couldnt do anything about it - was then passed on to another Nobel winner. Maybe the executive that made the decision to not post a customer service phone number should spend some time on the phones and see how it affects an already frustrated customer - or are they out collecting THEIR award?

Date of experience: June 2, 2018
Texas
1 review
0 helpful votes
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As my wife and I are business owners and we normally order direct from a company or Amazon and until now we have never had any problem. But I have been waiting on my product order since May and have not received a product or a refund. I am going to have to think long and hard before I decide if I am or not going to order through eBay again. I will never order anything from tomtop_w again, just not a honest person.

Date of experience: August 18, 2018
California
17 reviews
104 helpful votes
Follow Tina-Louise L.
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I'm an avid Ebayer with over a 950 feedback score. I search for EVERYTHING here before going to Amazon or or Etsy. There is great customer service and although I've had a couple transactions where a seller tried to dupe me into accepting a fraudulent item, Ebay was very supportive and I received my money back instantly.

Some of the brands I search include: Banana Republic, J. Crew, Anthropologie, Skinceuticals and Clarisonic. I nearly spend as much time (if not more) on my searches and grooming my watch-list than I do on Facebook!

Highly recommended!

Date of experience: August 14, 2018
Texas
2 reviews
2 helpful votes
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Easy way to order!
August 14, 2018

I've never had one single problem when ordering or receiving anything from eBay! I'm completely satisfied with my shopping experience!

Date of experience: August 13, 2018
Canada
1 review
2 helpful votes
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Ordered in beginning of March, finally received my order in August. Shipped rom US to Canada... took 5 months? WHY?
It would have been easier ordering from India or China.
Ignored most of my emails, then finally replied after months with false information...
When my ordered finally arrived... it was short. Again ignoring my emails, I have to proceed with paypal to retrieve my stolen money.
Rotten company to the core!

Date of experience: August 12, 2018
Georgia
1 review
8 helpful votes
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EBay fails to recognize the rights of sellers.
I have been a buyer and seller for the past 12 years.
What was originally a great place to buy and sell as turned into a place to get taken advantage of.
There are many unscrupulous buyers out there (not everyone, but MANY) who overbid an honest bidder, then refuse to pay. Of course eBay does nothing to these lowlife bidders. Then others demand refunds for clearly advertised used items because the item was not pristine. They expect to get a $200 item for $12 and expect. It be be brand new.
Oh, but of course "the customer is always right", so the seller has to pick up the cost of shipping both ways and other expenses.
I now use Amazon, Etsy, eBid, Craigslist and Letgo. These all protect the SELLERS rights.
Try them out when you get screwed by selling on EBay. It's only a matter of time...

Date of experience: August 12, 2018
Sweden
2 reviews
2 helpful votes
Follow ARUNKUMAR R.
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Great deals. Most of the sellers are great. Ebay money back guarantee is good. I recommend this site to others. Bidding is cool. You will win at less price than MSRP.

Date of experience: August 7, 2018
Georgia
1 review
2 helpful votes
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They getting worse and worse, if you want to get headaches and Angry, This is a good website for you good luck

Date of experience: August 4, 2018