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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

GB
2 reviews
1 helpful vote
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I used to buy from ebay very often and didn't experience any bad things. I didn't get my orders few times but got refunded really quickly. One not so good thing that there are some competitors for Ebay now and they often offer better prices than Ebay. That is the only reason why I often choose other sites than Ebay to buy something from.

Date of experience: October 8, 2018
Canada
1 review
1 helpful vote
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Den of thieves
October 5, 2018

Please do not trust this company with your credit card. You request a refund and you get taken. As you can see after waiting 3 months for an item which was given 10 days to arrive i returned the item of which i have receipt of i will not be recieving a refund! Ebays exact words!

Date of experience: October 5, 2018
Turkiye
1 review
3 helpful votes
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Even 1 star is too much for this bunch of utter clowns, even a long term 100% sellers are treated with utter contempt, no concern or care for the conciquencies of ebay customer service's actions, they are judge, jury and exicutioner, find another platform to sell on but not gumtree as they own that as well!

Date of experience: October 2, 2018
Ohio
1 review
5 helpful votes
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I ordered a Coco Chanel shower curtain, item #*******845 from an Ebay seller named Kartska-0 aka Kha_chm_fpe1zvg. I paid $39.98 on my charge card on 7/21/18. Of course they quickly got their money. Unfortunately weeks passed by and I still had not received my product nor had the seller contacted me. I had to email them and request my product be sent. The item was to arrive no later than 8/16/18. This den of thieves lied and said my product got lost and that it should be arriving soon. Days went past and I emailed again! Finally, the item arrives on 9/1/18 only it's not the item I ordered. I hit the roof! This time I threatened to report them to Ebay. What a waste of time. Ebay is a den of thieving sharks and don't care if you get taken. I call Ebay stay on the phone over 2 hours being shifted from one operator to another. HORRIBLE customer service! I provide with all the emails and even the email where I threatened to report them to "Sitejabber". Finally, they tell me they will contact the seller and have them send me a return label and then I get my money credited back. WTF! Are you serious? Do you think I wanna be shaghaied and bamboozled again? Ebay then sends another email stating the seller can't send a return label and for me to just send the item back and then I will get the credit to my account. I went completely OFF! Ebay and the seller not only emotionally raped me but continued the merchant abuse by trying to get me to pay to send the wrethched item back. Please beware of Ebay! They support thieves, hustlers, liars and criminals. They will back them and take your money and not give it back. Obvious Ebay is desperate if you can't even return $39.98 to a customer! They are corrupt and sleazy. DO NOT throw your money away to Ebay! Go to Amazon! To date Ebay has not returned my money. Ebay is the pimp and the seller is the whore or retail human trafficking! Should be a law against this kind of abuse!

Date of experience: October 1, 2018
California
31 reviews
83 helpful votes
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Fees on Fees on Fees
September 30, 2018

Site charges you for every little action beware without notice you'll have racked up a small bill after listing items even items not sold. I will only list large selling items do not recommend for multiple cheap items. Site navigation is horrible for sellers and there should be alerts prompting any type of fees. You are also getting fees when on mobile devices the default option to relist items automatically charging you up to x8!

Date of experience: September 30, 2018
Portugal
2 reviews
2 helpful votes
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If you want some warranty don't buy here.
I bought a Nikon Battery, it worked for 2 months, it was nor perfect but it worked. I had some minor issues (less capacity, more charge time, it stopped work when it was half full) but just keep using it.
I evaluated the buy because it seemed good (before the minor issues).
Then after 2 months the battery just stopped working.
Reported the situation to the seller. (https://www.ebay.com/usr/sunpower-fly)
Reported the situation to ebay.
Reported the situation to Paypal.
I will report this situation to Nikon. (It's not a Nikon battery but they say it is.)

In Europe we have a warranty of 3 years in this kind of products. Here it was a total loss of money and time for me.

I tried to change my evaluation of the seller but eBay does not permit.

Date of experience: September 30, 2018
New York
1 review
6 helpful votes
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Beware! The return policies can be hard to navigate, and if there is a problem, good luck! You will likely be talking to someone who barely speaks English and has a poor grasp of its meaning.

Date of experience: September 26, 2018
Viet Nam
1 review
1 helpful vote
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AS A SITE FOR MARKETPLACE SITE, THEY ARE DISAPPOINTING SERVICE NOW, DESPITE I PATRON THIER BUSINESS OVER DECADE SINCE EARLY DAYS. BEING SELLING ON EBAY, THEY PLACE TOO RESTRICTION, ERROS IN SITE, SEND MESSAGE FOR MTHS, NO REPLY, NO BOTHER, NO SUPPORT. PAID AND PAID FEES, YET PROBLEMS NO RESOLVED.

Date of experience: September 25, 2018
Wisconsin
2 reviews
13 helpful votes
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Using ebay is usually ok unless there is a problem. Twice I have sold stuff on ebay & the buyer has requested to return the item by making false statements. The problem is that ebay allows buyers to return anything & everything without any evidence, photos, etc & makes the seller pay for everything which is unfair! When postage is $10 for an item & the seller has to pay $10 to send it & then $10 for the return all of a sudden it costs the seller $20 if a buyer wants to return something. For any reason the buyer has with no pictures or evidence or anything. This can get expensive for sellers to ship goods all over the US without collecting any money. Customer service doesn't care at all about sellers return policy or requesting any evidence from buyers either... they want sellers to eat the costs of returns which is unfair when buyers break the return policy. A buyer with an address registered to about 50 companies including pawn shops & tax companies did this to me & it appears to be fraudulent or for money laundering purposes & I am not happy with how ebay requires no evidence of damage or something being not as described before allowing the buyer to return the item for a full refund at a $20 expense to the seller. Ebay fails sellers on a massive level. Ebay has a defacto policy that the 'buyer is always right' and free returns for all buyers EVEN IF SELLERS HAVE NO RETURNS in their contracts.

Date of experience: September 25, 2018
Clara R.
Oregon
514 reviews
614 helpful votes
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50/50
September 25, 2018

Ive gotten makeup and crossed my fingers when i open the packages they werent going to be broken..all was good till my last order a few month ago my huda powder broke and i had to send it back and reorder

Date of experience: September 24, 2018
Montenegro
3 reviews
18 helpful votes
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Just like aliexpress it became a scam site for people from countries famous for scaming. Stay away. Buy somewhere else

Date of experience: September 23, 2018
Bahrain
1 review
2 helpful votes
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Many times item either lost or not received, the customer care executives are rude, cannot block the seller

Date of experience: September 20, 2018
California
1 review
7 helpful votes
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Scams!
September 18, 2018

Ebay has become a nightmare. Never again would any of our businesses use them as a third party. Many more options out there. Hopefully will all the bad reviews we can drive them out of business

Date of experience: September 18, 2018
California
2 reviews
6 helpful votes
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BUYERS BEWARE!
September 18, 2018

Ordered a mirror for my car on ebay from carmirrorbazar... received mirror and matched it up with the cracked one. Wasn't even close in measurements... way off... Emailed carmirrorbazar. An explained that the mirror did not fit the backing plate and length/width and diagonal measurements were wrong... They had me send them pictures of front and back of the mirror with their number on it. They emailed me back and said it was the correct replacement. Had to have ebay step in to resolve the matter. Finally I got a refund to my paypal account. No pride what so ever...

Date of experience: September 18, 2018
Arizona
1 review
3 helpful votes
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EBay is now like a garage sale with a bad customer service. There are lots of Chinese sellers with the defective product. Items are broken, not as it was told, refurbished or not working properly. EBay is like Craigslist type sales now.
Good luck to all buyers and I am done with eBay.

Date of experience: September 11, 2018
Wisconsin
2 reviews
2 helpful votes
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Effortless Shopping!
September 12, 2018

I love being able to shop from home! I don't have to go out and pick it up! That makes me happy! I just shop online and get it from my front door once its delivered!

Date of experience: September 11, 2018
Maryland
2 reviews
2 helpful votes
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They help me save money and get so much! I love to budget and they help me with that! This is why I shop with eBay!

Date of experience: September 10, 2018
GB
3 reviews
15 helpful votes
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Total Rubbish Stay away
September 10, 2018

Been scammed and have now cancelled my account Ebay so called buyer protection scheme sucks, as soon as something goes wrong they don't care. Now cancelled my account

Date of experience: September 10, 2018
Washington
1 review
5 helpful votes
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Ebay sucks for sellers
September 8, 2018

I have read a lot of reviews about ebay and paypal and how difficult it is for sellers especially new ones to stay afloat with a small business. I really set my mind to becoming an ebay seller many people who I know had attempted with little success most didn't even sell a single item. I on the other hand did exceptionally well in the first 30 days or so. I thought I had found my calling. Little did I know that the worst was yet to come I will not get in to all the details. My experience is just about the same as every negitive commit made about ebay and paypal that you can read about. So with that being said I believe that ebay and paypal should be governed in some way more than they are the racket they are running should be flat out illegal... I have made suggestions to them about what I call NEW SELLERS GRACE AND LEINENCY PERIOD. Which would allow new sellers to get accustom to the way things work before they are just CUT OFF SHUT OUT AND LEFT WITH THE BILL. I mean get real I started this business because I had no money and wanted to do something productive with my time. Instead of sitting around trying to think up some get rich quick scam I wanted that feeling of success and I thought I had found it but in turn ebay and PayPal are one sided and only care about getting and keeping your money for as long as they possibly can. I could go on for hours about how they suck and sellers should beware... SO ANY BUYERS OUT THERE THAT ARE HAVING TROUBLE WITH THEIR SELLERS PLEASE KEEP IN MIND THAT EBAY AND PAYPAL MAKE IT VERY DIFFICULT FOR SELLERS

Date of experience: September 8, 2018
Colorado
7 reviews
3 helpful votes
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Fast delivery
September 8, 2018

The delivery is great! I never have to wait long for my delivery! It ships fast and it only takes a few days!

Date of experience: September 8, 2018