Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of eBay

eBay

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate eBay?
grey stargrey stargrey stargrey stargrey star

eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

California
1 review
6 helpful votes
Follow Febay m.
Unfollow Febay m.
Share Review
Report Review

Place is sick and nasty, sold items and they were returned for an unreasonable reason claiming defective items when they are not, ebay favors buyers only, items returned only to be returned to some other address, so i lost both items and money, what a scam ebay

Date of experience: November 1, 2018
Canada
1 review
0 helpful votes
Follow Stan M.
Unfollow Stan M.
Share Review
Report Review

Buying stuff - its good
November 2, 2018

I don't sell anything on ebay, only buy. This way I can get some cheap random stuff I need that other people don't need anymore and are selling for cheap. Its not always reliable, but that's a problem with people, not the website.

Date of experience: October 31, 2018
Poland
3 reviews
4 helpful votes
Follow Polly D.
Unfollow Polly D.
Share Review
Report Review

Questionable quality
November 1, 2018

The quality of items that I have purchased from this site has been quite inconsistent. Clothes would be made from low quality materials or be damaged in places that can't be seen on the product pictures.

Date of experience: October 30, 2018
Florida
1 review
4 helpful votes
Follow Brienna B.
Unfollow Brienna B.
Share Review
Report Review

I have to let the world know that the biggest internet bully/ SCAMMER right now is eBay! It was the biggest mistake of my life! Long story short, I had TWO BUYERS SCAM me on my items! Not only did they get my items (that were not cheap) EBAY REFUNDED THEM THEIR MONEY WITHOUT ME GETTING MY ITEMS BACK! How is this site still up and running? Not to mention the items that were "LOST" in the mail?!? Ys, I said LOSt. DO NOT USE SMARTPOST to send your items on eBAY!

Date of experience: October 29, 2018
Norway
1 review
1 helpful vote
Follow brian g.
Unfollow brian g.
Share Review
Report Review

Hammock on Ebay
October 28, 2018

Ordered a hammock from unique_factory on ebay. Sent message asking if it had a mosquito net. Reply was it did have. No net arrived. After much correspondence they still stand by that it is "as ordered". They will not honor their word. They cannot be trusted. Pictured on the page are nylon hammocks and what arrived was a cotton hessian. Absolute crap. Further look at web page you can see a small statement that there are 2 types. Not professional and not trust worthy. Do not buy from them.

Date of experience: October 26, 2018
Poland
4 reviews
11 helpful votes
Follow Ema P.
Unfollow Ema P.
Share Review
Report Review

Quality
October 28, 2018

Don't expect good quality from eBay. Let me put in this way, 2/10 things you ordered is going to be not like in the photo, for example I bought hoodie from eBay, and after few days the logo started to come out from the hoodie. Be aware of that

Date of experience: October 25, 2018
Pennsylvania
1 review
4 helpful votes
Follow tim m.
Unfollow tim m.
Share Review
Report Review

SHAM
October 24, 2018

Ebay is too costly and you can rarely turn a decent profit for an item. If you want fair market value of something you basically have to overprice it and rip someone off to get it. Seller fees are extremely too high. Piss on Ebay, i have better luck on craigslist

Date of experience: October 24, 2018
Ohio
1 review
2 helpful votes
Follow Dwayne A.
Unfollow Dwayne A.
Share Review
Report Review

Got scammed for a $119 dollar bissell pet all in one floor vaccum and steamer. Did all the footwork to try and find out what happened to it just to find out from UPS that the seller had it sent to a totally different address, and that a Thomas signed for it,...(not my name). Went to that address and it was a business with a "Thomas" in package receiving, but he doesn't remember if he signed for it or not. Not to mention that I have a ring doorbell as proof that I didn't receive it. Tried to get Ebay to step in and help, and they wouldn't do anything about it. I'm done with ebay! Too many scams these days! And, Ebay is letting scammers use their site. I'll cut my loses and use the mall!

Date of experience: October 23, 2018
Canada
2 reviews
1 helpful vote
Follow Donny W.
Unfollow Donny W.
Share Review
Report Review

Resellers
October 23, 2018

I didin't like the fact that people gets scammed here. So you have you be very carefuland watch out for scammers. Another thing, the quality not always matches picture, watch out. Besides that, great place tu put your unusable things to sell.

Date of experience: October 23, 2018
Wisconsin
2 reviews
2 helpful votes
Follow Jayda J.
Unfollow Jayda J.
Share Review
Report Review

Items purchased
October 23, 2018

I purchased so many things from ebay. I was satisfied when the things came. I will continue to order my things from there.

Date of experience: October 22, 2018
NL
3 reviews
0 helpful votes
Follow Wilson M.
Unfollow Wilson M.
Share Review
Report Review

Very satisfied
October 19, 2018

I'm happy with ebay so far. Haven't encountered a single issue yet. I haven't bought anything in auctions or from suspicious sellers, so maybe that's why my experience was so good.

Date of experience: October 16, 2018
Montana
2 reviews
13 helpful votes
Follow Jeff C.
Unfollow Jeff C.
Share Review
Report Review

Reviews? THINK AGAIN!
October 16, 2018

Ebay sends a request to "help: consumers after each purchase by rating the transaction. BEWARE! What they do NOT tell you is that if you actually do give a fair appraisal- you probably will no longer be sold to! Many companies request that you contact them FIRST before giving anything but a 5 star rating. This program is a FARCE! This happened to me. When I contacted E-bay, they said it was not their "problem" and that the vendor was free to sell to whoever they choose. I will no longer aid E-bay in their efforts (in rating products or services). E-bay's true allegiance is truly only to themselves- NOT the customer!

Date of experience: October 16, 2018
Germany
3 reviews
2 helpful votes
Follow Ricky S.
Unfollow Ricky S.
Share Review
Report Review

Pretty good
October 17, 2018

I've bought a few items from Ebay and wasn't disappointed. Shipping was quite fast, sellers were polite and the prices weren't crazy. Would definitely recommend for anyone that wants to save a bit of money.

Date of experience: October 16, 2018
Florida
2 reviews
3 helpful votes
Follow Kurt A.
Unfollow Kurt A.
Share Review
Report Review

Really like eBay
October 16, 2018

I have not had a problem on this site that they didn't take care of. They will take care of any problem you have. I use eBay all the time and never had a problem

Date of experience: October 15, 2018
New York
1 review
3 helpful votes
Follow Richard G.
Unfollow Richard G.
Share Review
Report Review

I didn't receive my package and the seller tried to extortion me into giving them a positive review to get my item and then again to get my money back and I asked eBay to step in and they didn't care they said the package shows delivered and closed the case so they don't guarantee your money back now out my package and my money thanks eBay and nothing was done to the seller for trying to extortion me into giving them a positive review and again thank you eBay and it's against eBay rules to extortion people and is illegal but they don't care the seller is still selling on eBay so thanks eBay for all your worthless help

Date of experience: October 15, 2018
Texas
1 review
3 helpful votes
Follow Crystal B.
Unfollow Crystal B.
Share Review
Report Review

I've sold plenty on eBay. And I have a 100% rating. My beef is that now you have to offer at least 30 days for refunds verses 14 days they use to offer. So if l sell $1000 dollars worth of stuff I have to sit on it for 30 days. No thanks. No more return policy with me. And I'll find another platform to sell on.

Date of experience: October 14, 2018
Texas
4 reviews
45 helpful votes
Follow Nic D.
Unfollow Nic D.
Share Review
Report Review

To be frank there is a lot of greatness in buying and maybe selling on ebay, but some things are just not ok. I had a seller take advantage of me by selectively marketing his product as one thing when it was another. When I complained he literally threatened me and wrote a very immature and profanity filled message to me. To which eBay did nothing!

Another time I started selling things and they have hidden fees, they could easily and clearly detail. After I sold the items, I got a bill for over $100 for several extra things I was not aware. It's too easy for them to show you an added expense in the process for anyone to be surprised, but they don't. So don't be surprised when you get billed after the fact.

Date of experience: October 12, 2018
Afghanistan
2 reviews
4 helpful votes
Follow cathy j.
Unfollow cathy j.
Share Review
Report Review

General satisfied
October 11, 2018

I often use the site and until now there is nothing bad happened. Items quality are acceptable at their prices. Return and refund is also easy. If the postage cost that be paid by customers to return items can be reduced or canceled, it will be much better :D

Date of experience: October 10, 2018
New York
7 reviews
25 helpful votes
Follow Anthony R.
Unfollow Anthony R.
Share Review
Report Review

Now I see you are charging. 35 cents for extra listings, plus higher fees. I do not recommend being a Seller anymore on eBay. I am done. No more business buying or selling on eBay.

I Notice there is no Seller Loyalty or Protection, I got Robbed on eBAY and now forced to PAY TWICE for 2 eGift Cards for $300. I am out of $600 and with my Multiple Sclerosis and Blood Pressure, I can not handle this.

I am in the Red for an eBay Transaction and was basically robbed by a buyer on eBay (NOT ONLY DID I LOSE THE MONEY FOR THE CARDS THE CARDS WERE ALREADY USED) I Will Be REPORTING THIS TO THE POLICE AS WELL.

The Buyer is Fraudulent, purchased 2 Gift Cards from me on eBay (Email Delivery) one eGift Card for Target for $200 and one from Kohls for $100. I am not refunding the money for someone committing Fraud. He even left me a POSITIVE FEEDBACK ON EBAY FOR THE $200 TARGET GIFT CARD. MY EBAY STATES NO REFUNDS AND USING MY TARGET AND KOHLS ACCOUNT, I DO NOT GET REFUND BACKS FOR EMAIL GIFT CARDS. SO YOU GUYS DO WHAT YOU GOT TO DO AND HANDLE THIS, I AM NOT GETTING ROBBED BY SOMEONE.

I Sell and Buy for a long time with PayPal and eBay if you do not correct this you will lose my business.

Again here is your wonderful CONFIRMED Buyer who costs me $600

Date of experience: October 9, 2018
Florida
1 review
1 helpful vote
Follow Matthew D.
Unfollow Matthew D.
Share Review
Report Review

Fixed seller Feedback review system is a joke and unethical. This site treats sellers much better than buyers as they try to release thier liability. They ALWAYS side with the seller except for refunds issued because they want someone else to pay the refund not them. When you call they will tell you anything you want to hear and even will change feedback if you request it, BUT that's just another lie - they really dont care to help you they just act like they care. ITS A RIGGED SYTEM FOLKS!

Date of experience: October 9, 2018