eBayReviews 3,492

I've been using Ebay for over 10 years but the one time I buy something and it doesn't get delivered (meaning item in hand) for whatever reason (USPS inaccuracy, theft), you are completely stuck paying for thin air. Which can be pretty expensive, as far as something that is free and intangible goes.

Amazon, has taken care of me when something like this happened, a couple years ago (because thankfully it doesn't happen often). I refuse to buy anything on Ebay, ever again unless I need a kidney and ebay is my only choice as I've exhausted ever resource for procuring one know to man, then maybe and that is a very very liberal use of the word, maybe.

As a seller I think eBay is the best auction site there is, it's easy to post an item, search for an item to buy or even look to see what comparable itens ate selling for in order to get an idea about the item you want to sell, much easier than Amazon or Bonanza with all kinds of restrictions and not easy to navigate their pages, have checked out all other online auction sites and no one is as easy as eBay to buy or sell with I always come back to eBay every time I think there is something better out there eBay out shines them all hands down.

There are some items on Ebay that have better prices or selections than Amazon. One example, I recently purchased new Taylor Made irons on Ebay and saved about $100. I've never had a bad transaction on the platform, but don't do that many deals there. Compared to Amazon, it's about 100:1 in favor of Amazon.

One complaint, the interface between buyer and seller is clunky and takes too long to get an answer; plus you have to go through several questions within their interface before they'll let you send an email. Perhaps its greatest utility is to value used stuff.

Overall, I recommend EBAY for select items.

Well, eBay has managed to earn the dubious distinction of the absolute worst website ever in my experience. Even Amazon at least took steps to amend the situation, even though it took a lot of time and headache on my part.

My husband had placed an item for bid, but found a local buyer, which was obviously more convenient. However, a buyer had already made a bid and sent money, even after my husband had said the item was no longer available. He was completely upfront with both the buyer and eBay, and did not accept the money. Ultimately, the guy got his money back... no harm, no foul, right? Wrong. He filed a case with eBay and they took $103 out of our account. When my husband contacted the website, it was a customer service nightmare. Every email was from a different representative, and every time he thought he had answered the questions and sent them the proof they asked for, they would say that they needed "more information". They also kept claiming to not be able to view the files, and told my husband to post them using photo sharing sites that were not free. They had said they would keep the case open for five days after that, but not even two days later, informed him that they would not issue a refund to us.

Taking $103 from us for a sale that never happened... I believe the word for that is thievery. This is in addition to fees they charged for using the site. So they are making a profit without having provided any service. We will never use the site again.

Except make money.

18 year vet eBay seller, 100% positive feedbacks on 376 transactions. One stiff buyer refused to pay the amount he bid on and won an auction. I refused to let him cancel. He posted the only negative feeback I have ever gotten after 18 years of vastly s uperior customer service.

EBay refused to do anythign about getting the totally unfair and not by the rules feedback removed.

EBay has lost it. They simply don't care and h ave no intention of anything resembling customer service.

I placed a bid on an item intended to be gift for my Dad's suv. Upon realizing I selected wrong size, I appropriately messaged the seller who 'cancelled the order' & replied with a confirmation message. It has been two weeks and the $70+ item still remains in my cart. I've messaged the seller 3 times and called Ebay customer service 5 times and told something different with every call. One representative moved item to 'HIDDEN' under my unpaid tab and told me resolved. One rep told me she needed authorization from the seller, despite a clear message history authorizing. Finally, I called to CLOSE EBAY ACCOUNT and was told I couldn't because I have an unpaid item in cart! Either I am being scammed by Ebay or or by Ebay's seller but either way, Ebay is RESPONSIBLE for transactions made on their site. Disappointed would be an understatement. I guess I'll have to cancel Paypal account to close account with Ebay.

Unsupportive eBay after purchasing a phone which is obviously a scam.
After purchasing a phone yesterday thinking it was ok as I went through sellers feedback and seem on the surface ok.
Went back durning the evening to check again and found some newly listed negative feedback saying seller took money didn't send item and then realisted it which is when I purchased it...
Called eBay today to try and cancel and get money back but no chance have to wait till the 18th November to see if seller sends the item then have to start fighting for the money back... why can't they just cancel the order and refund the money... eBay did say they were monitoring this seller! That's no good to honest people who buy from eBay on a regular basis like myself...

I provided eBay with extensive documentation that one of their sellers (stereo_needs) has a history of taking items back under warranty and never repairing or returning the item. This seller, operates out of California and uses a franchised UPS Store location as her registered business address, which is a violation of the California Secretary of State rules on address reporting. EBay gives this seller a "top rated seller" rating. Do some research outside of eBay before buying. Sad that eBay won't police their own site to rid it of known rip-off artists.

The worst company on the internet.

Gave me an offer to sell three items,
And get £5 back for each. They applied the vouchers on my
Account, stupidly I forgot to print screen this, which I usually do
(knowing they take vouchers off your account.)
So I have the vouchers in my account,
They were there last night. This morning when about to buy an
Expensive table saw with one voucher, and something else with the
Other voucher, (as they came in two separate vouchers) I find eBay
Have removed them!
Spent half the morning on chat with
Them. They tried to advise me that I can still accept the offer, in
Other words... go sell three more items... nice that hey?
Luckily for me I print screened the
Accepted voucher code to sell and get £5 for each item back.
I sent the print screen and the
Representative says 'yes, I can see you have accepted the offer now.
Funny that hey! Because she couldn't before the proof arrived in her
Mail box.
Now I have to wait 60 days for the
Vouchers they took from me, to be given back.
I bet I don't receive them, and will
Have to rage on at them to get them... I am very angry about it.
So table saw now being bought form
Amazon. I was going to set up a business account too to sell, that is
Not happening. I will buy from eBay if I have to, but never sell
Again. And I will try and find items elsewhere before buying from
EBay.
I actually hate this company, they lie,
And they do it all legally. Everything I said to them, the vouchers I
Had on account was the truth, but they can just say "I can't see
It". Too convenient.
The amount of problems I have had with
Them over 15 years is ridiculous! But most of the problems of this
Kind in the last few years, they have gone right down hill.
They make a mistake, and it is always
On you, they should have honoured the vouchers.

Do not trust these voucher codes and
Offers, print screen everything you get on your account! I say this
Because it will happen to everyone if they are not vigilant.

The most awful along site I've ever used, stupid outdated policies that only protect the buyer not the seller and ensure that fraudulent buyers can commit their offences with EBays help and blessings. Useless customer service department that you struggle to email and they seem to struggle to understand basic English. For the fees you pay to use the site a yard sale with a three year old running it would be more efficient. I can honestly say I have never HATED any other site in the way I hate ebay. Useless pointless and aggravating.

Sold an iPhone 7 last month via eBay. On receipt the buyer said the home button wasn't working and asked to return (the home button was in working order). I asked them to check it was on as the iPhone 7 has a home button that only clicks when the phone is powered up.

The buyer didn't respond and instead just ignored me for the entire returns period.

I was told by eBay support to wait for them to return and then I'd have a chance to inspect the item to check if it was ok before a refund was issued.

The item got lost in the post but royal mail marked it as delivered. EBay refunded the buyer anyway (I was told I would have time to inspect it but the refund happened immediately when it was delivered).

Royal Mail has admitted fault but won't refund. Similarly, eBay are telling me to take it up with the buyer and are taking no responsibility.

I have spent hours on the phone with eBay and the Royal Mail, and have lost £300 too.