eBayReviews 3,492

After paying for my item, the seller hadn't shipped my item 4 days later, when their handling time was 3 days. I contacted the seller and eBay requesting a cancellation of my order and a refund, then went out and bought that item from the store so I could have it in time for Christmas. Another day passes, and I hear nothing from the seller, no cancellation or a response... The seller at this point still has my money and the item i purchased. I call eBay again, and they tell me that since the estimated delivery date is up to 11 business days, I have to wait until AFTER THAT to receive a refund, even though there is NO EVIDENCE OF THE ORDER BEING SHIPPED! WHATTTT?! So, basically a seller can keep your money and your item for that amount of time, if the wish, as long as the estimated delivery date gives them that amount of time, (even if they have no proof of the item being shipped *smfh*)... Thank god for PayPal! I contacted them and explained what happend, and right away, they put a hold on the funds and began processing the refund right away, since the seller never shipped the item... If you have a problem with your sellers, contact PayPal. They have your back if you are getting screwed by eBay sellers #thankyoupaypal

I was a long time member of ebay but my last purchase which I did not received but they close the case in favor of the seller and told me the seller gave them of proof of delivery. I never received the item my guess is that I think the usps deliver it in Pl. Instead my st with same address because sometimes I recieved item address with Pl not st. But I leave it in the box so they can deliver the item correctly. But for now I stop ordering from ebay, Amazon more secure or just order from alliexpress.

Everything on ebay tends to favor the buyer. I have been buying & selling on ebay for over 17 years. Unfortunately it is difficult for sellers because there are to many fees and the items for sale are very competitive (price wise). When you sell something you have to pay a 10% ebay fee, 3% PayPal fee and the seller has to pay for $&H. This is why I prefer to buy instead of sell. I am no longer afraid to buy from sellers with zero feedback. Ebay guarantees every auction. Transactions are very safe and Ebay and PayPal both have phone support. Ebay has the best exposure. On the top 10 list for hits on the internet. Amazon is number one.

As a longtime member (joined 2010), I've done a plethora of business with many WONDERFUL vendors on eBay's website. Unfortunately, the last two transactions have left a rancid taste in my mouth! One vendor wanted me to forward a payment to him TWICE for an item I purchased because his Paypal account wasn't valid-- and the last called me on the carpet and labeled me "deceitful" for sending him a pair of "defective" Prada glasses I personally had bedazzled/strassed with Swarovski Crystals. The catch? He wasn't willing to return the frames but wanted some sort of 'financial restitution.' "Really?!"

At this point I am NOT willing to continue to put up with what seems to be a small, but growing contingency of individuals that have one thing on their agenda-- Scams/Scamming individuals! I'm truly sorry, because I've decided to end my relationship with eBay. However, my 'safety' is more important than anything!

Moral of the story: PROCEED WITH CAUTION!

I have been an ebay seller for many years. Not anymore. I was selling an item before Christmas which was peak time for this item. I received several offers and was about to accept one when it was rescinded due to a bid. The auction ended a week later and another week later the buyer still hadn't paid. The buyer emailed me that they had changed their mind. Now it is too late to sell it and ship in time for Christmas, so it cost me my sale.

I tried to report the unpaid item on my phone, but it was so small as they don't have a mobile version of this part, and I accidentally cancelled the unpaid item report. I called them and had to wait 10 minutes. They told me they can't created another unpaid item report and would manually refund my final value fee. This took another 20 minutes. They then threatened me saying that this is a one time courtesy and I shouldn't mess up again when it was clearly the buyer's fault for bidding on something they didn't want to pay for and their fault for not having developed a mobile version of this part of their site and making it so easy to make a mistake and then making it impossible to undo the mistake.

I asked if there is anything else they could do after explaining the situation and they said no I would just need to relist.

Now I am out a sale and have to wait for a refund of the fee and do not have any other chances to make a mistake. There are much better selling platforms out there these days so why bother with ebay. They have the least fees but it's obviously for a reason. Try mercari, poshmark, tradesy, etc.

Good place to get scammed and infuriated by incompetent customer service. Words and rational thought have no place when speaking with people on the other side of the world reading from a script. Hang on the line for an hour and maybe you'll get to speak to a hay seed with children yelling in the back ground. They will agree with you and lie to you to get you off the phone. Spend your money and sell your merchandise elsewhere. This company is a vacuous cooperate black hole.

I tried e-bay this week to purchase some hard to get 3.7v rechargeable batteries. Ordering was simple and the 2 batteries arrived when promised BUT they didn't fit my device; they were about 1/4 of an inch too long. I thought, no problem, I will return them to the seller.
He immediately refused to take them back saying the "return is closed " I thought e-bay would assist, I was willing to pay for return postage. No help, tough luck. I will NEVER USE E-BAY again. Seller was R-LSales