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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Zambia
3 reviews
2 helpful votes
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Is an American multinational e-commerce corporation based in San Jose, California that facilitates consumer-to-consumer and business-to-consumer sales through its website. EBay was founded by Pierre Omidyar in the autumn of 1995, and became a notable success story of the dot-com bubble. EBay is a multibillion-dollar business with operations in about 30 countries, as of 2011.The company manages the eBay website, an online auction and shopping website in which people and businesses buy and sell a wide variety of goods and services worldwide. The website is free to use for buyers, but sellers are charged fees for listing items after a limited number of free listings, and again when those items are sold.

Date of experience: July 16, 2019
Florida
2 reviews
2 helpful votes
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Return and money back guarantee policy is totally worthless.
Ordered two identical Item- one was defected.
Asked to return defective Item or have a refund issued.
The seller closed refund request and will not respond to any Correspondence. Called Ebay customer service and they said there was nothing they could do. That we had to deal directly with ths seller. Who is not responding to attempts to correspond for weeks.

Date of experience: July 14, 2019
New Jersey
2 reviews
2 helpful votes
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People! Do not shop on eBay! What a mess I got into. Had to create account, verify account, had to create PayPal, verify PayPal, then they blocked my PayPal because the name didn't match my billing name, all this just to buy a small toy car?! I wasted hours on stupid customer service that wasn't even in America, people what a neglect! They transfer their call service center to the Philippines! I don't mind them, but it just shows the pure neglect of Ebay and PayPal, that they don't give a damn about their customers! Don't buy don't sell!

Date of experience: July 10, 2019
North Carolina
1 review
2 helpful votes
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Thieves
July 11, 2019

Let's sellers steal from you with fraudulent items and does nothing about because they are losing sellers eceryday

Date of experience: July 10, 2019
Czechia
1 review
0 helpful votes
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Good Product
July 10, 2019

I bought 64gb, Excellent Product with Lowest Price I got from ebay. Thanks. I definitely i will purchase many thing from your site.

Date of experience: July 10, 2019
West Virginia
7 reviews
23 helpful votes
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Bare with me!
July 10, 2019

I've been a customer on eBay for years you can find some really good finds on sweet deals! But being a customer on eBay you still have to take heed because it comes with the fabulous sellers and the greedy or plain horrible sellers not all sellers are professional or seem to care about the business they have on eBay all that much if there is an issue certain sellers will not reply or comply. 99% of the time it is the seller's fault from complete laziness narcissism negativity or greed if anyone would know about this eBay team support would from all the cases that are opened to the negative feedback left about sellers to customer complaints. I feel it's not fair to the customers to deal with that sort of headaches when customers who buy from eBay keep getting burned by these negative sellers and eBay itself. Sure you can open a case with eBay over a defective item but eBay can also take sides with the sellers and want you to come out of pocket to return the trash that was sent to you meanwhile sometimes after not only purchasing the item listed that you didn't receive as described and while sometimes paying for shipping and always now extremely high taxes eBay just recently started is 8 to 9 % if that isn't the prime example of greed I don't know what is its not like eBay doesn't make enough already with their fees its probably some rich greedy ignorant CEO who's sitting back just collecting more money. Mind you when items don't arrive you may get a refund for the item but you're not getting the taxes you paid back which makes eBay look even worse I am pulling away from eBay more now and doing my online shopping elsewhere. When I've gotten get bit on eBay I bite back when eBay is no assistance or any help to me I personally will go to the next step pay pal and last but not least straight to my bank If really needed, there you will get the help that's required and is fair. I still feel its unnecessary and ridiculous customers would have to go that far. Sellers should get so many chances and if they continue to fail by being dishonest or unprofessional they should be banned permanently from eBay avoiding these issues. The best advice I can give is if you're going to shop on eBay to always go by the feedback left by other customers because it can save so much time and money spite the ridiculous taxes now smh

Date of experience: July 9, 2019
Utah
2 reviews
0 helpful votes
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I love McCoy Pottery and have found the nicest pieces on eBay. I have had no problems with any of my purchases. They arrive on time and have always been packed so as not to break.

Date of experience: July 6, 2019
New York
1 review
5 helpful votes
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Don't trust Ebay
July 3, 2019

Ebay is the worst. They talk about seller protection but when I needed them most, they turned against me. They were supposed to help me with a fraudulent buyer and decided to change their minds after the fact and believed the liar. Take my advice, don't use them to sell, instead find your local selling service. They're not worth the fees either. After selling with them for 5 years I would have expected better and fair treatment

Date of experience: July 2, 2019
Nevada
2 reviews
0 helpful votes
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Mistakes happen
July 3, 2019

I placed an order for a Reborn baby doll, some how it ended up in Ohio, when I live in CA. It was clearly stated on the delivery invoice where to deliver the package, I was so upset. But I did get a refund, but would have rather the little life like baby girl. We'll somebody's a new mother, and for FREE! Thanks ebay. SB, Mentone, CA

Date of experience: June 30, 2019
Mexico
2 reviews
0 helpful votes
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Bueno
June 29, 2019

Mi facil de buscar encontrar y mirar todo tipo de cosas que me interesa buscar. Gracias a cada una de las consturciones de los bloques para accerder de manera rapida y eficiente

Date of experience: June 28, 2019
California
2 reviews
6 helpful votes
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I ordered some bulbs for my flash studio lights. They came from China. They were never delivered to me. I can't get a refund or a new order. The Chinese company won't refund. Ebay won't refund or hold them accountable. I will never ever buy from eBay again. Scammers

Date of experience: June 27, 2019
Massachusetts
1 review
1 helpful vote
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I find it disgusting that I purchased a Fitbit and what I thought was a Square Trade Warranty from Ebay. When I went to use my warranty it was not found. It turns out Ebay had a fake vendor on their site. Well, after an hour and a half on the phone, I finally was able to speak to a manager. Since they are unable to work with Square Trade to get a warranty for me, I asked for a refund for my Square Trade Warranty and the Fit Bit. They only wanted to give me a refund for the Square Trade Warranty (after almost the hour and a half of trying to get me off the phone and insisting I needed to show Square Trade more information, which I did not). It is not my fault that they let a fake vendor on their site. Obviously, I would not have purchased the Fit Bit device without an option of the warranty so it a package deal. How can a refund of $15.99 help me get a new device or help me get my watch fixed? They did not care - therefore, I will shortly be canceling my Ebay account after years of being a customer. I'm only waiting so that I have time to send feedback to them on their site as well.

Date of experience: June 26, 2019
Utah
69 reviews
100 helpful votes
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Just ok
June 27, 2019

I do a little selling on Ebay and really don't make a lot of sales. Their costs are not great so you have to raise your price some to even make anything with some items. I do like them for buying needed stuff though.

Date of experience: June 25, 2019
California
1 review
4 helpful votes
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I had been buying same items for months and none of them being sent. (It was fujifilm instax9 sheets). Everytime i have to call customer service and most are did not get proper training to handle it, cannot give any straight answer and wasting time repeating same information over and over again. Bad to do business in ebay nowadays!

Date of experience: June 23, 2019
GB
1 review
4 helpful votes
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Seller is always in the wrong - buyer can get a refund on item and they are hardly questioned. My buyer was concerned as her item apparently smelled - considering I came from a pet free/smoke free house and that it was a brand new item - was a very poor excuse. The buyer never even replied to my last message that I sent when trying to resolve the problem but instead sent the issue for further escalation to ebay and I am honestly disgusted with the way ebay responded saying that I should issue a returns label to the buyer - even though i have clearly stated that I have picture proof of the condition the item was sent in, plus the buyers story changed when I messaged her and suddenly she was offering to pay for the return - clearly something strange is going on and I suspect she has mistreated the item. It also clearly stated on the description on the listing that NO RETURNS WERE ACCEPTED however ebay have clearly presented how little sellers views mean as this buyer is allowed to return the item even though her case is very poor. I ADVISE EVERYONE TO STEER WELL CLEAR OF EBAY they have a poor and inconsiderate seller service.

Date of experience: June 21, 2019
Argentina
1 review
0 helpful votes
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You can't go wrong if you check sellers' rating. It almost always cheaper, don't ask me why (some shady deals jaja)

Date of experience: June 20, 2019
GB
1 review
2 helpful votes
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Don't use e bay, terrible customer service. I ordered garden light. Wrong item delivered. Requested immediate delivery of correct item and collection of wrong item. I'm disabled and unable to get to post office. Two weeks later and several chasing phone calls and feeble excuses added to a complete lack of urgency, care or apology still no correct garden light. E Bay your a disgrace to internet buying.

Date of experience: June 20, 2019
Morocco
2 reviews
1 helpful vote
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I am here with you, for business it must be so serious, please help us to do best, and good luck for everybody.

Date of experience: June 18, 2019
South Africa
3 reviews
1 helpful vote
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Item not rcieved
June 18, 2019

I've placed an order on 19th Aril till now I have not received my staff bt they have refund me with some of the item, and I think they must put more securities to sellers

Date of experience: June 18, 2019
GB
1 review
2 helpful votes
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Disgusting company
June 18, 2019

Sold things on eBay. Latetest at being an eglide bike. Have previously sold items on eBay and then all they seem to do is put a hold on Money they put into ur PayPal which you have been charged for as u have also been charged to sell it item. Making it twice u have been charged for selling an item. Them when u ring up all u get is them treating u like a mug
We are the MUGS for allowing eBay to do as they choose to do. But they do this because we let them get away with what they do to us! SAME AS I sold a tent which was not delivered and lady who i sold it too could not be arsed to open a review to find out anything but me being me I sent a new tent what cost me again and postage again which ended up costing me about £300 with all postage charges and price of tents. Then she puts a bad review of me on eBay but eBay do not want to know. ALL they want us our money! Joke

Date of experience: June 18, 2019