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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Not a sellers market for sure!
December 13, 2022

Really guys a 30 day hold for a sold item? How do you think this affects feedback? I can't put a positive feed back until I get the money at that point it would be to late. I would never in good conscience sell another item with you guys only to wait a month to get paid!

Date of experience: December 13, 2022
Illinois
1 review
0 helpful votes
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Fake Nike Shoes
December 11, 2022

I purchased a pair of Nike shoes. Ebay supposedly sent them to an Authenticator before it was sent to me. They authenticated them. After they authenticated them it is no longer returnable.I received the package and they are fake. The stitch is coming off. The fabric was glued to the shoe and you can see the glue. It looks like these were made by a child. They even have additional markings and stitching that aren't on the real Nike shoes. I don't even know what size they are because there is no tag on the shoes. Complete trash and a scam.

Date of experience: December 10, 2022
Ohio
2 reviews
0 helpful votes
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Ebay=land of the lost
December 11, 2022

Ive been shopping on ebay for many years. Sometimes i get good stuff and sometimes i dont. My major complaint about this site is the communication of the sellers is just awful. I cant tell you how many times ive written a seller with a question or request and heard nothing back. Also as of late the prices have been really going up which sucks. Ebay until recently always had really good prices but now theyre doing what all the other big corporations do, theyre taking a bite out of the little guys arse.which sucks. So overall if youre looking for a casual usually reasonably priced goods shop on ebay but dont go on that site for their communication. People are so quiet on that site sometimes i feel like im on planet of the apes trying to get my money back.

Date of experience: December 9, 2022
Texas
1 review
0 helpful votes
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Horrible in Recent Years
December 9, 2022

EBay used to protect sellers and buyers but now only protect themselves and the money they can make. I have had multiple issues with faulty buyers recently and eBay not helping at all. They most recent case where they allowed a return for an item the buyer said they just did not want anymore then made me not only eat the original ship cost but pay return shipping as well and did not reimburse fees made me leave the site all together. I recommend selling elsewhere as their are many places that actually care about their clients.

Date of experience: December 9, 2022
Florida
2 reviews
1 helpful vote
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Ebay does nothing to protect it's customers. These scammers are getting away with ripping people off daily. Even with proof, eBay will do nothing to help.

Date of experience: December 7, 2022
New York
1 review
0 helpful votes
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I just sold 4 Women's handbags on 12/2/2022. The customers got their products, EBAY TOOK THEIR CUT (WAY TO MUCH). AND I WAS TOLD I HAVE TO WAIT 10 DAYS TO RECIEVE A PAYOUT!. I've had an ebay account for over 10 years. No holds, never did anything bad on the site. Now they want to hold my money for a review. I closed the account, will never go on the site again

Date of experience: December 7, 2022
Missouri
1 review
1 helpful vote
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Ok, got to vent. I will no longer be ordering anything from EBAY. Chinese crap has taken over. I ordered a motor from China for a split unit that I have. They sent my part to Miami Florida. Guess what? Since the Chinese company can prove they sent to America (wrong address) ebay told me that the transaction was complete and my file was closed for good. Even to the point they wouldn't allow me to respond to their final closed statement. Well I'm done with Ebay and hopefully Chinese junk. Unfortunatly all we can get anymore is Chinese crap. No thanks to our own government. Ebay, you can kiss my $#*!.

Date of experience: December 6, 2022
Georgia
1 review
0 helpful votes
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I have been a happy eBay user since 1999 with no problems. A few months ago, I sold an item for $30. The buyer paid promptly and I shipped it. No problem UNTIL I started getting emails from eBay that they are no longer using PayPal, which worked seamlessly, and that I had to update my banking info. I bank with Bank of America and their site would not accept the routing number. After a trip to the bank and countless hours with Customer Service, the truth came out today. EBAY DOES NOT DO BUSINESS WITH BANK OF AMERICA IN GEORGIA! How many other states, I have no idea. So, unless I open an account with another bank and hope that they will accept their routing number ("we accept most banks, but I can't tell you which ones", there is no way to get my money. They can't mail me a check, they don't use any cash pay options. Nothing. I am furious to think that I have now made a donation to eBay. How would anyone expect anything this stupid?

Date of experience: December 6, 2022
Florida
1 review
1 helpful vote
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NEVER BUY ON eBay!
December 6, 2022

Avoid buying expensive stuffs on eBay!
I got scammed with a a laptop, it arrived block and I asked for a return and eBay provided me with the QR code and i suggested to get a insurance shipping label but the seller was highly aggressive and abusive and he denied my suggestion so I contacted eBay costumer service and they told me not to worry, if the item got lost they were going to refund me because I used their QR code and I sent back the item and the item got stuck in transit and then lost. I contacted eBay and this seller opened a case about the item and sent a letter from "usps" saying that I never dropped off the package, when I have a receipt and witnesses from usps that saw dropping off the item they refused to believe me, even when I sent screenshots from this scammer threatening my own life, he told me "he knows where I live" and they still closed the case in the scammer favor and they don't want to refund my money, even though I already gave up the item and my money, i spoke with the usps inspector from my local area and he wrote me a letter saying that did dropped off the item and they still refused to pay my money which was a total amount of $1316.09 so i basically got scammed and eBay won't help even if they know this "seller" is a scammer they are protecting him, and not helping their costumers. Never buying on eBay and I hope this experience help you to not commit my same errors, DONT TRUST EBAY, in the pics you can see how this scammer was treating me!

Date of experience: December 5, 2022
Illinois
2 reviews
2 helpful votes
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AWFUL, GO SOMEWHERE ELSE
December 5, 2022

Ebay is the worst! I am a seller who pays them for a store but because I made a few mistakes, taking some listings off they have suspended my account. Customer service was off no use. I removed 695 listings, the reason with I missed a few. Go to Poshmark!

Date of experience: December 5, 2022
North Carolina
1 review
0 helpful votes
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EBay managed payments
December 4, 2022

EBay suspended my account with a MC 011. And would not give me a valid reason. Conveniently after I sold about $2000 worth of merchandise and it was delivered to the buyer and i holding my money through manage there sketchy managed payments. That everyone is talking about and hates. If you look on YouTube, and google, this complaint is taking on the life of its own, and I think they will eventually be a class action suit for this. According to the customer service and I've gotten various responses. They refuse to release my 60-72 days. We are at the 60 day point now and there is no site of them releasing my funds. I get a different answer every time I call. I'm going to post videos on YouTube and use various social media platforms to spread awareness about this. It's so unfair. I encourage anyone to utilize the better resources out there like Amazon, Walmart, bonanza, and Facebook marketplace. Way better selling

Date of experience: December 3, 2022
New York
1 review
0 helpful votes
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Nevered received my item
December 2, 2022

I nevered received my order I purchased that was guaranteed through eBay back money guarantee I was given a faulty tracking number from the company I ordered from the company refused to respond to my request for help with the issue I had not receiving my order and EBay sided with the company I spent a lot of money buying from EBay for them not to give my request a thorough look I'll just have to shop and spend my money elsewhere.

Date of experience: December 2, 2022
Ohio
3 reviews
11 helpful votes
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I ordered a sealed ps5. When I opened it, there were just lots of flip phones. Called the scammer and I shouted inappropriate slurs and words. Stay away.

Date of experience: December 1, 2022
Texas
1 review
0 helpful votes
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My order never arrived, apparently got lost or stolen. Seller refuse to do anything, eBay side with seller and close the case. USPS says it was insured, and eBay and seller keep just ignoring my requests. Lost the money, lost the product. They are a fraud.

Date of experience: December 1, 2022
Canada
1 review
1 helpful vote
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I love the communication and easy to use aspects on ebay.
One thing that really upsets me is that if im winning an ebay bidding contest and there is 2 seconds left someone can come in and steal it from under me and I won't get a chance to respond. I think it should add 10 seconds or something to help out bidders from ratty people that wait till the last second.

Date of experience: November 27, 2022
Illinois
1 review
1 helpful vote
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WORST SERVICE, WORST COMPANY ebay, WORST SERVICE, WORST COMPANY ebay, WORST SERVICE, WORST COMPANY ebay

Date of experience: November 26, 2022
District of Columbia
1 review
0 helpful votes
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I have never ordered from eBay and the one and only time I will was 2 items from Richbororiches. Both items were in 1 package with tissue paper and lightly taped. I opened the first sweater and it had a large run under the arm. It was advertised "new, no tags". Clearly it wasn't "new". I never bothered to open the other sweater and attempted to send them both back. After searching hours to get my answers on how to do this, I did get a hold of the the woman on owns this site. She said to send both back, but this time send them separately. I did and when she refunded me she kept 40 percent of the damaged sweater and 15 percent of the unopened sweater. What kind of business is this? Fraudulent to say the least. When I have attempted to work with eBay it is most disturbing that you can't get someone on the phone.

Date of experience: November 25, 2022
New York
3 reviews
5 helpful votes
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I have recently opened my eBay seller account and completed few transactions successfully. I always shipped the item within one business day to provide better customer experience. Yesterday after I shipped out a sold item and provide the eBay the tracking number, I received an email from eBay that my account is PERMANENTLY suspended and the money the buyer paid is withheld by eBay until the account is REINSTATED. I contacted eBay customer service, tied to find out if there is any problem or complaint from the buyers that led to suspension. The guy checked and told he found nothing. He said it is just eBay's decisions not to do business with me. He is refrained to provide detail to me in the fear that I might use the information against eBay in the lawsuit. What is wrong with eBay!

Date of experience: November 24, 2022
GB
2 reviews
0 helpful votes
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I bought a screen protector from an ebay seller called wilko-tech1, I received it, it was flimsy and I believe it was expensive considering it is a thin piece of plastic. I initially gave feedback that stated that it was expensive for what it is. I noted that it had been shipped quickly and seller communication was good.

The seller proceeded to send me a series of messages querying why I believed £1.99 was expensive, the seller was rude and sarcastic and I told him not to contact me again. He proceeded to send more messages and exploited the ebay seller loophole after I edited the communication section to reflect the nature of his messages.

I had told the seller not to contact me after he did this he then sent an abusive message to me. I have reported it to ebay but they are probably unlikely to take action against the seller.

I've attached images of the item that he believes is worth £1.99. Please note I never asked for a refund but I had to order a better quality more expensive item.

https://www.ebay.co.uk/str/wilkotech1

Date of experience: November 23, 2022
Texas
1 review
0 helpful votes
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I had wrote a review about eBay and how they handled my account poorly. I got a hold of someone else who corrected everything and returned my overcharged amount to me! Now that is good customer service Too bad I had to talk to a lot of people to get it done...

Date of experience: November 22, 2022